Advocate Medical Group Gatro

Gastroenterology • 3 Providers

17850 Kedzie Ave Ste 2100, Hazel Crest IL, 60429

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Advocate Medical Group Gatro is a medical group practice located in Hazel Crest, IL that specializes in Gastroenterology.

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Location

Advocate Medical Group Gatro

17850 Kedzie Ave Ste 2100, Hazel Crest IL 60429

CallDirections

(708) 957-4011

Reviews

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Advocate Medical Group Gatro
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Provider Reviews
provider
Gastroenterology
Reply
This is the second advocate gastroenterologist I have visited and I am less than impressed with both. Dr. P office staff told me that she would be able to fix any issues she found during my colonoscopy. After I was in the procedure room Dr. P informed me this was untrue and she would not be able to fix any issues. I also had to call the office myself to get bowel prep information and prescriptions sent to my pharmacy. I had bleeding within the first week after the colonoscopy. This was the reason for my initial consult, so although I wasn’t alarmed I was told that they couldn’t see me for two months! I think that’s really poor medical care at the very least. I am a registered nurse and I cannot recommend this position at all.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
4 people found this helpful
Helpful
Orland park, IL – Jan 21, 2020
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provider
Gastroenterology
Reply
Had a routine procedure and Dr. Lau made sure there were no other issues. She and her group were very friendly. I felt comfortable with everyone at her practice.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Feb 15, 2018
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provider
Gastroenterology
Reply
Was very abrupt and did not wish to hear anything about what I was experiencing. Would not recommend her.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
5 people found this helpful
Helpful
Chicago – Dec 22, 2017
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provider
Gastroenterology
Reply
Was very abrupt and did not wish to hear anything about what I was experiencing. Said she "knew what was wrong and what to do" before I could even explain my symptoms. Did not try to explain the procedure that she would be performing and made it quite clear that my appointment was an inconvenience in her day. Would not recommend her.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
6 people found this helpful
Helpful
Chicago – Dec 22, 2017
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provider
Gastroenterology
Reply
Dr. Cynthia Lau is one of the best doctors I've met in my life, and ever had to work with. She listens to your ailments, obtains a full understanding of your case, and then acts in a very professional manner. Giving you details on how to proceed, explaining processes and procedures as needed, and patiently answering any questions. Without hesitation, I HIGHLY RECOMMEND this doctor.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Theresa Banks in Chicago, Illinois – Dec 20, 2017
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provider
Gastroenterology
Reply
Terrible! Failed my grandma's procedure. She had to stay in ICU for two months. Never asked about her or anything. I hope she stops practicing! Please stay away from her.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
5 people found this helpful
Helpful
Chicago, IL – Jul 09, 2017
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provider
Gastroenterology
Reply
As a RN for almost 38 years, I witness the quality of a physician's practice, clinical knowledge and bedside manner. There is no one else I would go to as Dr. Lau is clinically outstanding, treats you as she would her own loved one and her bedside manner is excellent. Dr. Lau has a very rare combination of passion for on going education, clinical skills that all physician's cannot grasp and compassion for patient's as human beings.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 person found this helpful
Helpful
Gulden Akdemir, RN in Oak Lawn, IL – Jul 08, 2017
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provider
Gastroenterology
Reply
Indifferent and aloof. Definitely lacks compassion. I wish I read other reviews about her.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 person found this helpful
Helpful
Chicago, IL – Jul 01, 2017
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provider
Gastroenterology
Reply
She was in a hurry and on her phone texting all the time. No concern for me or my problems. A waste of my time.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 people found this helpful
Helpful
Chicago, IL – Jun 15, 2017
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provider
Gastroenterology
Reply
She was in a rush, did not listen to me and scheduled procedures without explaining anything.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 person found this helpful
Helpful
Chicago, IL – May 04, 2017
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provider
Gastroenterology
Reply
You can never teach her for your test results or after your procedures. When she calls you, instead of listening to you she gives a lot of excuses.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
Helpful
Chicago, IL – May 04, 2017
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provider
Gastroenterology
Reply
After waiting for two hours she cancelled my appointment saying that I was late!
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
4 people found this helpful
Helpful
Chicago, IL – May 01, 2017
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provider
Gastroenterology
Reply
Very rude doctor. She has no compassion. During my procedure she talked about me in such a negative way as if I could not hear.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
5 people found this helpful
Helpful
Chicago, IL – May 01, 2017
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provider
Gastroenterology
Reply
She misdiagnosed my disease. Careless, lacks knowledge and experince but most importantly lacks empathy!
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
1 person found this helpful
Helpful
Chicago, IL – Apr 12, 2017
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provider
Gastroenterology
Reply
Dr. Lau was friendly and knowledgeable about a procedure that I was a bit anxious about. She has great bedside manners which made me confident and assured that I would be given great care. After my procedure, Dr. Lau gave clear results that were easy to understand.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 people found this helpful
Helpful
Sunshine in Matteson, IL – Oct 17, 2016
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provider
Gastroenterology
Reply
I just had a colonoscopy preformed by Dr. Cynthia Lau at South Suburban Advocate Center. I found her professional, through, caring and compassionate. Her entire staff treated me like a friend and were very accommodating. This was the best experience, I have ever had having any procedure. This was my third colonoscopy; the first at this facility.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
3 people found this helpful
Helpful
Robert L. in Orland Park, IL – Oct 02, 2016
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provider
Gastroenterology
Reply
I was very pleased with my experience with Dr. Lau. I went to see her to have a colonoscopy procedure performed. I found her to be very patient focused (caring and kind). She is an excellent communicator, answering all my questions before and after the procedure (she met with me after the procedure to share the results). I have total confidence that she did a thorough job.I usually don't write reviews but I wanted to share my experience with Dr. Lau in the hope that it can help someone else.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 people found this helpful
Helpful
Jonathan in Homewood, IL – May 28, 2016
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