BLOOMINGTON-NORMAL EAR NOSE

Ear, Nose, and Throat · 2 Providers

(25)
Average Rating of all Office Providers

BLOOMINGTON-NORMAL EAR NOSE

1404 Eastland Dr Ste 209
Bloomington, IL 61701
View All Locations(309) 662-3277

Office Providers

Dr. Robert Russell, MD

Dr. Robert Russell, MD

Ear, Nose, and Throat

(25)

Office Provider Reviews

3.2
(25)

based on the average of 25 provider reviews for BLOOMINGTON-NORMAL EAR NOSE

Review of Dr. Russell

- in Bloomington, IL |

STAFF ORGANIZED AND DR. PERFORMED SURGERY AT AETNA OUT-OF-NETWORK IRELAND GROVE SURGERY CENTER!! They organized and performed my tonsil surgery at Ireland Grove Surgery Center. I have Aetna insurance. So, instead of the surgery being paid for because I had nearly reached my annual out-of-pocket, I now have approximately $3000.00 + toward non-networks! The bills keep rolling in from the surgery team. Amazingly, I had called all parties the day before surgery to confirm approvals. All said yes.
Flag Comment
Was this review helpful?
Review of Dr. Russell

- in Lexington, IL |

Dt. Russell has performed a tonsillectomy and bilateral Myringotomy (ear tubes) on all three of my children. We've had great results. He has always been professional and very helpful. I would recommend him to anyone.
Flag Comment
Was this review helpful?
Review of Dr. Russell

-Bloomington, IL |

I recently brought in my 4 year old daughter to see Dr. Russell about having her tonsils removed. He was kind, patient, professional, knowledgeable and very easy going to boot. He also removed my son's tonsil back in 2009 and was just as pleasant and professional. I am a nurse practitioner and have referred many patients to him and have never had a complaint.
Flag Comment
Was this review helpful?
Review of Dr. Russell

- in Pontiac, IL |

Dr. Russell provides excellent care to his patients! I have known him since the early 1990's, and he has always given me practical, helpful advice. He recently solved a seasonal allergy problem which often left me with laryngitis that my family doctor had been messing with for over 20 years! He never offers to do extra procedures that you don't need (like some of the local ENT's do).
Flag Comment
Was this review helpful?
Review of Dr. Russell

- in Farmer City, IL |

I have a long history with DR. Russell. Dr. Russell has always been very professional, but also very easy to talk too. I trust him with his decisions. He has always included me in any care plan. I would have no problem recommending him.
Flag Comment
Was this review helpful?
Review of Dr. Russell

- in Springfield, IL |

I have been a patients of his since 1997. He is very compassionate and truly cares about his patients. His front end staff are sometimes abrasive, but don't let that stop you from a very competent physician and surgeon.
Flag Comment
Was this review helpful?
Review of Dr. Russell

- in Normal, IL |

Don't bother with this dr office. Never met the doctor. Rude staff person up front. Older lady so she should've known better. Never apologized for giving me the wrong directions. My appointment time came and went and she was calling back patients who came in after me, and after my asking each patient, my appointment was first. I asked the lady up front and she just walked off. I yelled that it was unacceptable to be like that and she got really chippy with me. wasted time!
Flag Comment
Was this review helpful?
Review of Dr. Russell

- in El Paso, IL |

I was referred to Dr. Russell by a nursing friend. I had an overall great experience in the office and for my surgery. It was a clear success!
Flag Comment
Was this review helpful?
Review of Dr. Russell

- in Bloomington, IL |

I would not recommend Dr Russell. This was our very first visit. The staff was rude and inconsiderate. They were talking rudely about patients within ear shot of other patients, very unprofessional. When Dr Russell finally came into the room he never introduced himself, started examining my daughter, and then tried to leave without any explanation of information being given! I was amazed he said NOTHING! I felt the entire experience was unprofessional and lacked necessary communication!
Flag Comment
Was this review helpful?
Review of Dr. Russell

- in Bloomington, IL |

Dr. Russell fixed my deviated septum. I had a really hard time breathing at night. As soon as the surgery was done even with the gauze over my nose I could breath so much better.
Flag Comment
Was this review helpful?

Learn About BLOOMINGTON-NORMAL EAR NOSE

28 Procedures

  • Abscess Or Cyst Drainage Or Aspiration
  • Abscess Or Fluid Incision And Drainage
  • Adenoidectomy
  • Antrostomy And Antrotomy (Sinus Surgery)
  • Cervical Lymph Node Dissection
  • Ear Surgery
  • Ear Tube Placement
  • Ent Surgery
  • Ethmoidectomy (Sinus Surgery)
  • Excision Of Parotid, Sublingual, Or Submandibular Gland
  • Excision Or Destruction Of Palate Or Uvula Lesion
  • Excision Or Destruction Of Tongue Lesion
  • Frenectomy
  • Head And Neck Surgery
  • Intranasal Or Sinus Procedure
  • Laryngoscopy - Laryngotomy - Laryngectomy - Pharyngolaryngectomy - Pharyngectomy
  • Laryngoscopy And Laryngotomy
  • Lymph Node Biopsy Or Excision
  • Nasal Septum Surgery (Septoplasty)
  • Sinus Surgery
  • Sphenoidotomy (Sinus Surgery)
  • Thyroid Lobectomy
  • Thyroidectomy
  • Thyroidectomy Or Thyroid Lobectomy
  • Tonsillectomy
  • Tracheal Surgery
  • Vestibule And Floor Of Mouth, Excision Or Destruction
  • Wound Repair

MORE

Read More

BLOOMINGTON-NORMAL EAR NOSE accepts 9 insurance carriers

  • Aetna
  • Blue Cross Blue Shield
  • Cigna
  • Coventry Health Care
  • First Health (Coventry Health Care)
  • HAP Insurance
  • HealthLink
  • Humana
  • MultiPlan
*Please verify this information when scheduling an appointment.