Hilo Family Health Center


Nursing (Nurse Practitioner), Internal Medicine · 10 Providers

Average Rating of all Office Providers

Office Providers

Charlotte Grimm, APRN

Charlotte Grimm, APRN

Nursing (Nurse Practitioner)

Rochelle Mathieu, APRN

Rochelle Mathieu, APRN

Nursing (Nurse Practitioner)

Office Provider Reviews


based on the average of 22 provider reviews for Hilo Family Health Center

Review of Dr. Paylor

- in Hilo, HI |

Dr Paylor was too busy to really treat the patient. You have to wait outside the door in the rain, early in the morning. They say first come, 1st serve- in between patients. You can wait, & maybe see the doctor, with no guarantee. It is scary when you need health care. She has little time or interest in your illness. Might as well go to the hospital. They are too busy to care.
Flag Comment
Was this review helpful?
Review of Dr. Paylor

-Hilo, HI |

I used to like Dr. Paylor, but now she is overworked and has no time for her patients. I have been seeing her for a health problem for nearly three years, and need a referal but because I look young, and this is an island with few specialists, my problem is not yet "chronic" so I don't need a specialist. I have left her office without being seen for the problem I came in for, needing to do a walk in, to be seen again. The patient-centered home, is far from that!
Flag Comment
Was this review helpful?
Review of Dr. Paylor

- in big island, hawaii |

excelent !!!
Flag Comment
Was this review helpful?

Learn About Hilo Family Health Center

25 Procedures

  • Abscess Or Cyst Drainage Or Aspiration
  • Abscess Or Fluid Incision And Drainage
  • Anemia And Iron Deficiency Screening
  • Arterial Blood Gas Test (Abg)
  • Cardiovascular Stress Test
  • Cholesterol Screening
  • Diabetes Screening
  • Electrocardiogram (Ekg)
  • Hearing Screening
  • Hepatitis B Virus Screening
  • Hepatitis C Virus Screening
  • Hepatitis Screening
  • Hiv Screening
  • Immunization
  • Liver Function Test
  • Pap Smear
  • Pregnancy Test
  • Prostate Cancer Screening
  • Pulmonary Function Test
  • Rapid Flu Test
  • Rh Incompatibility Screening
  • Sexually Transmitted Infections Screening
  • Smoking Cessation Counseling
  • Thyroid Screening
  • Wellness Examination


Read More

Language Services

  • Hindi

Hilo Family Health Center accepts 9 insurance carriers

  • Aetna
  • Ambetter
  • Blue Cross Blue Shield
  • Blue Cross Blue Shield of Florida
  • Cigna
  • First Health (Coventry Health Care)
  • Harvard Pilgrim Health Care
  • Humana
  • Kaiser Permanente
*Please verify this information when scheduling an appointment.