Alexander Family Dentistry

Cosmetic Dentistry • 1 Provider

4500 West Village Pl Se Unit 2015, Smyrna GA, 30080

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Alexander Family Dentistry is a medical group practice located in Smyrna, GA that specializes in Cosmetic Dentistry.

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Location

Alexander Family Dentistry

4500 West Village Pl Se Unit 2015, Smyrna, GA 30080

Reviews

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Alexander Family Dentistry
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Provider Reviews
provider
Dentistry
Absolutely not. Dr. Alexander is a snake and will pressure you to get crowns that aren’t medically necessary and force you to pay out of pocket. Good thing I had them send for pre-approval! The office personnel are extremely rude and never call you back!
What went well
No results
What could be improved
  • Office environment
  • Staff wasn't friendly
  • Didn't trust the provider's decisions
Helpful
Sep 02, 2020
provider
Dentistry
Dr. Alexander is very pleasant, however I'm displeased with billing practices. I have dental insurance that covers a metal/metal covered by porcelain crown. I checked online to ensure that was something she offered prior to setting up an appointment for crowns. I've had extensive dental work in my lifetime and currently have several crowns-both porcelain and metal covered by porcelain which have lasted 20+yrs. I arrive to be greeted with a treatment plan that includes two $300 charges IN ADDITION to the amount being charged for my portion of the crown. When asked about this I was told their "lab" doesn't "do" metal crowns (which my insurance representative said she had never heard of) but on my insurance website it indicated this service was provided. I'm supposed to pay $600 oop in addition to my portion for what insurance doesn't cover due to their "lab" not making my type of crown? She must own part of the "lab" and this is a sneaky way to get extra money from unsuspecting people.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Didn't trust the provider's decisions
5 people found this helpful
Helpful
GA – May 02, 2019
provider
Dentistry
My first visit was for a cleaning. The Hygentist was great and I decided to visit with Dr. Alexander again to discuss implants. Before doing the procedure, DA suggested getting invisaligns to prep for implants down the line. The cost would be 6k. After pondering more on cost, I decided against invisalign. I immediately told Annette (front desk) & cancelled the procedure. Still, without authorization, my wife's Care Credit account was charged 2k. Now 11 months later, DA refused to refund the charge. Dr Alexander has never returned my calls nor has her staff. No effort has been made to speak with me or my wife. The staff has failed to provide any documents we've request and we are now disputing this matter with Care Credit. I too, manage and work within an environment that provides premium services at premium cost. Never have I treated or experienced such blatant disrespect, with no communication at all or any attempt to provide resolution to the patient/client. This is unacceptable.
What went well
  • Office environment
  • Wait times
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
8 people found this helpful
Helpful
Christopher Payton in Smyrna, GA – Apr 30, 2019
provider
Dentistry
I am so overwhelmed with my experience at the Alexander Family Dentistry office today. From the moment i walked in and was greeted by her staff in the most professional and accommodating matter until the time in which I rendered payment, I was treated with such respect and kindness in a atmosphere that was filled with so much love and care!!! You know a dental office is off the chart when you walk out saying "I can't wait for my next visit"! Thank you Dr. Alexander, Miranda & Staff
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
2 people found this helpful
Helpful
Maryline in Smyrna, GA – Jun 29, 2018
provider
Dentistry
Dr. Alexander and her team really know how to make you comfortable. They take the time to get to know you and really listen to your concerns. Dr. Alexander truly cares about her patients.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
1 person found this helpful
Helpful
Mar 16, 2018
provider
Dentistry
Dr Alexander has a way of calming my nerves as she explains Procedures in depth.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
1 person found this helpful
Helpful
Feb 18, 2018
provider
Dentistry
Not impressed. Dr. Alexander needs to improve her ability to connect with her patients. Additionally her hygienist's were incredibly rough. I am switching dentists.
3 people found this helpful
Helpful
Jan 31, 2018
provider
Dentistry
Excellent experience here. The doctor and her staff are very welcoming and it really feels like they care about their patients. Would recommend them to everyone.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
1 person found this helpful
Helpful
Dec 29, 2017
provider
Dentistry
I had a great experience with Alexander Family Dentistry! I recently had a cavity filled with no pain! It was quick and easy! The staff are very nice and very helpful!
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
1 person found this helpful
Helpful
Smyrna, GA – Nov 04, 2017
provider
Dentistry
Dr. Alexander was excellent. The location was easy to find. The staff was perfect. But what I enjoyed most, is that my appointment was at 11am.... and I saw Dr. Alexander at 11am!! I didn't have to wait the typical hour we usually do when doing to the dentist!
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
2 people found this helpful
Helpful
Ian Kelley – Sep 08, 2017
provider
Dentistry
Wonderful doctor, love everyone in her office. I used to hate going to the dentist and she has changed that completely.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
2 people found this helpful
Helpful
eric in smyrna, ga – Jul 10, 2017

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