Luis H Lugo MD PA

Internal Medicine • 1 Provider

17890 Nw 2nd St, Pembroke Pines FL, 33029

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Luis H Lugo MD PA is a medical group practice located in Pembroke Pines, FL that specializes in Internal Medicine.

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  • Have an onsite pharmacy?

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Location

Luis H Lugo MD PA

17890 Nw 2nd St, Pembroke Pines FL 33029

CallDirections

(954) 442-6090

Reviews

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Luis H Lugo MD PA
Provider Reviews
provider
Internal Medicine
Reply
He is the best! And so is his staff! Never had an issue. Always responsive, especially now during the pandemic. God Bless then!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 person found this helpful
Helpful
Jul 30, 2020
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provider
Internal Medicine
Reply
I've been seeing Dr. Lugo for many years 15+ and candidly he is a great doctor. Unfortunately for 15 years I have been dealing with a the most unprofessional office staff out there. And most recently I had it. The level of unprofessional behavior and rude approach is unbelievable. Scheduling is very difficult, if you do get to speak to someone it's on a speaker phone. Don't be surprised if they bully you to change your appointment at the last minute even after you arranged time off from work. The belief amongst them is that no one has anything to do... Sorry but I'm finding another doctor a true shame but no alternative.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Long wait times
6 people found this helpful
Helpful
Nov 27, 2019
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provider
Internal Medicine
Reply
The doctor is fantastic and very caring, the office staff is the complete opposite, unprofessional, totally rude... Scheduling and dealing with them is horrible. For that reason I need to find another doctor... A real shame!
What went well
  • Listened & answered questions
  • Explained conditions well
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
5 people found this helpful
Helpful
Nov 27, 2019
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provider
Internal Medicine
Reply
This is Primary Doctor I staying many years, today Apr-12 at 10 Am I make a call for an appointment, they take my call but during the time is spoken, the lady hang-up, I call back; she got the phone then hang-up, again and again, much time she does like that no reason. Sorry your service no good with your patient, I want to change the Doctor right now. And never get them back.
What went well
No results
What could be improved
No results
5 people found this helpful
Helpful
Apr 12, 2019
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provider
Internal Medicine
Reply
The Dr. is very good, but his staff NEVER answer the phone. They put you on hold until you hang up...no matter the day or time you call... very disappointed. I am not able to make an appointment because of this.
What went well
No results
What could be improved
No results
5 people found this helpful
Helpful
Mar 22, 2019
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provider
Internal Medicine
Reply
Has been a part of our family as a physician for many years. He and his entire staff are efficient but most of all compassionate and caring. Dr. Lugo is an excellent doctor and I would never hesitate to recommend anyone.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
5 people found this helpful
Helpful
Janice in Hollywood, FL – Mar 17, 2017
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