Advanced Urology Institute

Urology • 5 Providers

Telehealth services availalble


Advanced Urology Institute is a medical group practice located in Oxford, FL that specializes in Urology.

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  • Spanish

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Location

Advanced Urology Institute

12109 County Road 103, Oxford, FL 34484

Reviews

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Advanced Urology Institute
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Provider Reviews
provider
Urology
A Doctor is only as good as his staff. I don't like wasting my time . But, this Doctor has twice failed to allow me to see him by not being in the office I made the appointment at. Then, you don't get call back even from the office manager. Overall , a terrible experince.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
Helpful
Dennis Tafelski – May 25, 2021
provider
Urology
I have been a patient of Dr Taub for 14 years and never been disappointed in my experience. He is always thorough and takes time to explain each phase of treatment. I fully trust him and thankful to have this caregiver as my Doctor. I would also like to thank Crystal for the prompt follow up with a request to gain my blood work analysis when it failed to reach the office. She quickly resolved the issue and gave me a follow up call to pass on the doctors review. She is a very outstanding person and a great asset to the staff.
Helpful
Billy Palmer – Apr 22, 2021
provider
Urology
Dr King is very patient conscious. He gives all and any if his time to care for his patients. He listens and gives honest answers. I am very grateful for his care.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Diane Stubrud – Apr 04, 2021
provider
Urology
Dr. Dersch is thorough, and never seems rushed. He listens, and answers your questions. He gives you all the information you need, and helps you understand what is going on in your body. He also will give preventative information. His staff is amazing! Nicole is super amazing at scheduling, Alexis is extremely efficient and a pleasant check out, Tressa is efficient and very personable in getting you ready for your appointment. They all seem to be able to cover where they are needed, and all seem to have a genuine concern for the patient. Acey, who scheduled procedures, called me before I reached my car; Wow! She is extremely fast and available! Everyone in this office has been pleasant to me every time I have had an appointment. Truly an awesome crew!!
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Debbie – Mar 09, 2021
provider
Urology
My visits are always pleasant,professional and informative. And Ms. GLENDA is the ultimate professional,her and Dr. King makes this journey bearable. I thank God for them and pray for their safe keeping.
Helpful
Rudolph – Feb 27, 2021
provider
Urology
Dr. King has taken care of my husbands prostate cancer with compassion and knowledge. He answers my questions and guides me through our next steps with care and understanding. I thank him for that at this difficult time. Glenda is the best. I couldn't ask for more help in getting his medicine. I don't know how she does it but every month she is there with his medicine and I never even have to ask for her help she is there. Thank you Glenda
What went well
  • Appointment scheduling
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
What could be improved
No results
Helpful
Gonzalo & Mary – Feb 25, 2021
provider
Urology
Not sure Doctor Rao understands American English-speaking patients who live in the villages. He had no patience with any questions and waved off any opinion you might have. Also, staff requires everyone to give a urine sample even if you’re there just to take a scheduled shot—not sure I like my insurance having to pay for extraneous procedures. And if you don’t give them the sample they Literally stare at you and yell “you refuse!??” very touchy with urine specimens. Hate to think what they charge our insurance companies for them. Be prepared to wait in an office for the doctor 45 minutes to an hour. Rao will then come in to chat for 2 minutes and leave—possibly might come back. Had 2 appointments—he came back once. His time is much more important then yours.
What went well
  • Appointment scheduling
What could be improved
  • Office environment
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
Helpful
Oct 20, 2020
provider
Urology
Great Drs and staff. Brian and Janet were very attentive and friendly.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Aurora – Oct 04, 2020
provider
Urology
Thank Esther for initial part before seeing doctor King. He has always had a great disposition and has taken care of me and my wifr both for our medical needs.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Oct 01, 2020
provider
Urology
Ok first he is a swell guy. He can find out early before other Prostate problems arrive A thumb up or a different digit . Ha! Ha! He is a NY Yankees fan YEA ! Very professional office . Ray W
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Ray W. USMC – Sep 15, 2020
provider
Urology
I USED HIS PRACTICE IN BALTIMORE AND WAS IMPRESSED.I HAD A WONDERFULL DISCUSSION WITH TRISH STEVENS AT MY YEARLY REVIEW . I WOULD GIVE HER 5 STARS ALSO.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
SANDY MANDELL – Sep 07, 2020
provider
Urology
Visit went smoothly and efficiently. Dr. Dersch reviewed all test results with me and explained all content in simple and easy to understand language.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Sep 03, 2020
provider
Urology
It was horrible and totally unprofessional. Briefly, I described my symptoms, he provided a 60 second tutorial on the urinary tract and said I needed to schedule two diagnostic procedures. I said that I had questions and was concerned about scheduling the more invasive procedure. He said I had to do both first and added that my resistance was undermining his authority and ordered me to leave. Three minutes after we began I left quietly, after waiting a month for the appointment. Any Dr. who will not answer patient questions is a bad doctor.
What went well
  • Staff friendliness
What could be improved
  • Difficult to schedule appointment
  • Appointment was rushed
  • Didn't listen or answer questions
1 person found this helpful
Helpful
Aug 19, 2020
provider
Urology
will someone, anyone, please address the LACK OF TELEPHONE FUNCTIONALITY WHEN CALLING YOUR OFFICE?? This is NOT A COVID19 issue, this always has been the case and continues to be. Please do SOMETHING. It is embarrassingly unprofessional for such a LACK TO CONTINUE.
1 person found this helpful
Helpful
Jun 02, 2020
provider
Urology
My wife had been in the ICU then rehab for COVID-19. While in rehab, the doctor treated her- never personally seeing her, btw. His nurse insisted that my wife have a follow up at the office. She had had two negative COVID-19 tests, st this point, so it had been three weeks since she had been positive. When we arrived at the appointment we told them the timing of the tests but they refused to see her. Note- they wanted to see her and they set the appointment. This was the waste of half our day. When we arrived home- they called to see if we wanted to reschedule! Crazy! So much for medical care...
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
Helpful
May 30, 2020
provider
Urology
I am writing this review is to share my disappointment with the care and concerns that my husband William was given by Dr. Dersch and his nursing staff. In our most dire time of need Dr.Dersch was unresponsive to my telephone calls, or did not show up when he was most urgently needed. Making us feel like we were all alone with no support… not knowing what to do or to expect. For over ten years William suffered from prostate cancer. Recent prostate problems landed him in the hospital. After an 8 day hospital stay during which time Dr. Dersch preformed a Cystoscopy Bilateral Stents procedure, things were looking up for William. He was recuperating at home and getting stronger and better each day. After 9 days at home it was time for his scheduled Voiding Test. Things took a drastic turn for the worst. The test did not go as planned and a catheter had to be reinserted. But now instead of urine going into the folly bag (which was how it had been) it was blood and also blood was coming out
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
2 people found this helpful
Helpful
William – Apr 26, 2020
provider
Urology
DON'T EVER DARE TO VISIT THIS PRACTICE... A BLOND YOUNG DISRESPECTFUL GIRL WHO IS CONVINCED THE WORLD REVOLVES AROUND HER AND LOVES THE SOUND OF HER OWN VOICE FOR IT FULFILLS HER DELUSIONS OF GRANDEUR IS THE ONE AND ONLY REASON THAT THIS UROLOGY CLINIC IS NO BETTER... THE KNOWLEDGABLE PROFESSIONALS IN THAT PRACTICE MUST BE UNAWARE OF HER MANNERS REGARDING PATIENT CARE... DO NOT WASTE YOUR TIME WITH THIS PRACTICE... ANY YOUNG BOARD CERTIFIED UROLOGIST WILL BE PERFECTLY CAPABLE OF ADDRESSING ANY NEEDS YOU MIGHT HAVE... OCALA HAS PLENTY OF PLACES YOU CAN GO TO IT IS A REAL SHAME... DR. KING AND THE REST OF PROFESSIONALS IN THIS PRACTICE DESERVE A BETTER REPRESENTATIVE...
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Long wait times
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
3 people found this helpful
Helpful
Patient referred by Emergency Dept ORCM – Jan 24, 2020
provider
Urology
Dr. Taub 'dropped me' as a patient because I had to cancel TWO appointments... After I found a new urologist - I filled out a form at Dr. Taub's office requesting that my records get transferred to the new doctor. After three weeks I called Dr. Taub's office and they said they said that I would have to come in and fill out another form - this is NOT acceptable
What went well
No results
What could be improved
  • Didn't trust the provider's decisions
3 people found this helpful
Helpful
Jan 07, 2020
provider
Urology
Professional and friendly. Listens to and answers any questions I have. I've been seeing Dr. Rao for about two years and have no complaints or concerns. He treated my problem successfully after another doctor failed to. And, the staff is friendly and competent. I have always been seen in a timely manner.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
3 people found this helpful
Helpful
Carole Ferguson, The Villages, FL – Jan 05, 2020
provider
Urology
Fantastic diagnostician. Really smart and really efficient. Five stars for him. But, the staff is not always courteous. Depends on who you get. I'd recommend a reminder class in "the customer is always right." Or, at least, usually right...
What went well
  • Appointment scheduling
  • Office environment
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
6 people found this helpful
Helpful
Sep 13, 2019

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