Health First Medical Group (formerly MIMA)

Audiology, Cardiology • 6 Providers

1223 Gateway Dr, Melbourne FL, 32901

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Health First Medical Group (formerly MIMA) is a medical group practice located in Melbourne, FL that specializes in Audiology and Cardiology.

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  • Gujarati
  • Spanish

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Reviews

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Health First Medical Group (formerly MIMA)
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Provider Reviews
provider
Internal Medicine
Reply
Very efficient and caring. Knowable. Very impressed with him. He has been a great doctor!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
PM – Oct 29, 2021
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provider
Audiology Technology
Reply
I had a pleasant experience with Sara Gaffney. She listened to my needs and explained herself in a manner I could understand. I'm happy with my first pair of hearing aids and it's so nice to hear people once again.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Joseph Desberg – Oct 20, 2021
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provider
Endocrinology, Diabetes & Metabolism
Reply
I had a visit with Dr. Ponte today, one of his helpers, Mary, was nasty and rude to me. I have never felt so disrespected in my life. She practically accused me of being a drug addict. Unfortunately I can’t change doctors because I have Health First insurance, but if you have a choice please find another doctor. Dr. Ponte is very good but to feel humiliated but a woman as old as me is very upsetting.
What went well
  • Listened & answered questions
What could be improved
  • Staff wasn't friendly
Helpful
Sep 10, 2021
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provider
Endocrinology, Diabetes & Metabolism
Reply
Yesterday my mother got a call from one of Dr. Ponte’s staff, I won’t give her name but her initials were (MK) she was very rude to my mom she kept banging the phone in my moms ear either on a desk or something with metal but whatever it was it was very inappropriate. I have reported the same staff member before but it’s clear nothing has been done. My mom will not be going back to see Dr. Ponte as long as he keeps this same medical assistant, it’s sad to because Dr. Ponte is a great doctor but when your mother is treated horrible by staff you have to do what’s best for her.
What went well
  • Appointment scheduling
  • Wait times
What could be improved
  • Staff wasn't friendly
Helpful
Gina – Jul 28, 2021
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provider
Internal Medicine
Reply
Dr Wahl is a true professional. He took me on as a new patient with a myriad of ailments and he has dealt with each that I am ready to come off some meds. He is very attentive while I’m explaining what’s going on with my body. It has turned into a family affair as I am now the 3rd family member to see Dr Wahl. I never feel rushed while being seen and am treated very respectfully. Highly recommended.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 person found this helpful
Helpful
Richard B – Apr 03, 2021
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provider
Cardiology
Reply
Dr. Ronaldson punctured my mom's heart with a pacemaker lead. She had to spend 3 weeks in ICU in critical condition. Do not recommend.
What went well
No results
What could be improved
No results
Helpful
Roz R. – Aug 13, 2020
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provider
Nursing (Nurse Practitioner)
Reply
I have been going to Kati Craig for about a year. She is attentive, never rushed, and takes the time to talk to you about all your health concerns. I don't have any trouble getting an appointment with her within days, which is something I have struggled with with other HF doctors. She is great!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 person found this helpful
Helpful
Jennifer H – Jun 19, 2020
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provider
Cardiology
Reply
In hospital for three days and saw Dr. Ronaldson for less than five minutes. Was dismissive and obnoxious. Then his office miscoded most charges creating a huge mess with billing to insurance. Incompetent doctor and office staff.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
Brad Lloyd – May 19, 2020
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provider
Audiology Technology
Reply
I've had over a dozen hearing tests in my life and the test this person did was joke. She alters the test to suit her "agenda?" (whatever that could possibly be). She repeats the same words over and over in her own voice which once you know the word, your ears can distinguish it easier. She over enunciates the words which anyone with hearing loss knows, this is not a "real life" approach to evaluate hearing. I found her attitude unkind, condescending, and lacking is any kind of genuine interest to help with concerns and questions. If you are assigned this "audiologist", ask for another. This one should have taken up a career in something that doesn't deal with patients / the public. I left her office feeling frustrated, upset, confused, and misunderstood.
What went well
No results
What could be improved
No results
1 person found this helpful
Helpful
Jan 24, 2020
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provider
Audiology Technology
Reply
when we first met we got off the wrong foot, then I thought I should give her another chance but it seem that we cant get off the wrong foot the last thing I told her not to use my right ear but she had to talk in my right ear and it triggered my vertigo and it day 8 and I am still sick from the vertigo and it was my worst one I ever had in a longest time! now I know once on the wrong foot it seem no mater how many time I give it a try it not a good idea to stay with her. but that is my experience it could be that our personality clash or just she dont like me as much as I dont like her anymore.
What went well
  • Staff friendliness
  • Wait times
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 person found this helpful
Helpful
Jan 06, 2020
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provider
Endocrinology, Diabetes & Metabolism
Reply
He doesn’t care about patients. I’ve had to call to get my own lab work done, had to fight with the staff when my medication isn’t correct and when I’m finally seen he rushes through the appointment and does not follow up. Even when labs come back abnormal.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
3 people found this helpful
Helpful
Zoe – Aug 15, 2019
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provider
Nursing (Nurse Practitioner)
Reply
She is very attentive and shows genuine concern. I have my whole family going to her and we are pleased. I highly recommend Kati. Not once did we feel like we were an inconvenience, and we didn't feel rushed either.
What went well
No results
What could be improved
No results
4 people found this helpful
Helpful
Apr 17, 2019
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provider
Cardiology
Reply
Did not even have the right patient chart during my last visit. Average time spent in 5+ office visits was less than 90 seconds. Apparently too busy and too rushed.
What went well
No results
What could be improved
No results
2 people found this helpful
Helpful
Apr 09, 2019
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provider
Internal Medicine
Reply
Dr. Wahl always takes time to make sure I understand everything. I have been his patient for 14 years and I have complete faith in his ability and willingness to treat me.
What went well
No results
What could be improved
No results
5 people found this helpful
Helpful
Mar 21, 2019
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provider
Cardiology
Reply
Was very informative. Explain everything very well. Answered all my questions.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Mar 05, 2019
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provider
Endocrinology, Diabetes & Metabolism
Reply
Highly recommend! I was referred to Dr. Ponte and I am so happy to be working with such an intelligent Dr. to figure out what is going on with me. He takes his time, explains things very well and is very curious. I would highly recommended.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 people found this helpful
Helpful
Sean in Satellite Beach, FL – Feb 27, 2019
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provider
Nursing (Nurse Practitioner)
Reply
Kati Craig literally saved my husband from having permanent damage to his spinal cord. Long story short, she saw immediately what two physicians in Viera's ER missed. Kati got him in an emergency MRI and within a few hours, my husband was having emergency spinal surgery. He's doing fantastically now, and without Kati he might literally be paralyzed. I think she's an Angel and I would recommend her to everyone. She's caring and patient and really, truly listens. Thank you, Kati!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 people found this helpful
Helpful
Melissa Galligan in MELBOURNE, FL – Feb 06, 2019
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provider
Endocrinology, Diabetes & Metabolism
Reply
Continues to be an extremely competent physician and has been for the several years I have known him!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
5 people found this helpful
Helpful
Lloyd Eukers III in Palm Bay, FL – Feb 01, 2019
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provider
Endocrinology, Diabetes & Metabolism
Reply
Excellent doctor; caring for their patients, and willing to walk the extra mile, when needed. However, the staff lack of communication ressponse when patient need to communicate with the doctor.
What went well
  • Office environment
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
5 people found this helpful
Helpful
Jose Segarra in Melbourne, FL – Dec 07, 2018
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provider
Endocrinology, Diabetes & Metabolism
Reply
He is a very caring doctor. He takes time to listen to you. His staff is really nice and helpful. I would recommend him highly!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
6 people found this helpful
Helpful
Morris Meyer in Melbourne, FL – Oct 01, 2018
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