Palm Beach Hand to Shoulder

Orthopedic Hand Surgery • 1 Provider

1002 S Old Dixie Hwy Ste 105, Jupiter FL, 33458

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Palm Beach Hand to Shoulder is a medical group practice located in Jupiter, FL that specializes in Orthopedic Hand Surgery.

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  • French
  • Spanish

Medical Services

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Location

JUPITER HAND TO SHOULDER LLC

1002 S Old Dixie Hwy Ste 105, Jupiter FL 33458

CallDirections

(561) 746-7686

Reviews

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Palm Beach Hand to Shoulder
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Provider Reviews
provider
Hand Surgery
Reply
Family physician referred me and could not get an appointment in a reasonable amount of time. Called back months later and was told the Dr Diaz was not taking on new elbow patients. They offered me an "after hours" appointment on a "cash only" basis. What kind of back room operator is this? I have great insurance. This is bad policy. Why the covert meeting?
What went well
No results
What could be improved
  • Difficult to schedule appointment
Helpful
Flabbergasted – Aug 04, 2021
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provider
Hand Surgery
Reply
I was a patient of hers maybe 5 years ago and I did like her. However, when my problem flared up again and I called for an appointment. I was told point blankly that they were not accepting any new hand patients. No we are back logged and can't give you an appointment until such and such a date - just we are at capacity. The receptionist was not particularly pleasant or helpful. Left a very bad taste in my mouth.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
1 person found this helpful
Helpful
GrayCGray – Mar 29, 2021
The combination of explosive population growth in...Read More
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provider
Hand Surgery
Reply
After my injury in December, I tried getting an appointment with numerous doctors including Dr Diaz and was told I had to wait one to two months. Dr Diaz's office called me within a week with a cancellation. Dr Diaz answered all my questions and scheduled me for surgery within 4 days. She saw me in recovery, called my husband and explained everything then followed up with me the next day. Two weeks later when I went in to get my stitches out, she gave me a complete timeline of my recovery, showed my how to do exercises before my physical therapy began, and answered all my questions in a professional, yet caring manner. I also cannot say enough about how wonderful the office staff, and the extensive amount of literature explaining my procedure and follow-up information. I would highly recommend Dr Diaz to anyone who is having orthopedic issues with his or her hand, elbow, or shoulder.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Hilary Mendoza – Feb 10, 2021
It was an honor and a pleasure to take care of...Read More
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provider
Hand Surgery
Reply
Saw Doctor Diaz for a variety of hand and shoulder issues- We made a plan immediately and set it in action- referrals, follow ups and scheduled surgery. Dr. Diaz and her staff are first class-- the doctor exhibits the 4 C's: concern, compassion, confidence and [extremely] competent. I have two surgeries w/ Dr. Diaz in the past on trigger fingers and I wouldn't go anywhere else.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
3 people found this helpful
Helpful
Howard Frank – Aug 08, 2020
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provider
Hand Surgery
Reply
I highly recommend Dr. Diaz. I live in Upstate NY and scheduled an evaluation with Dr. Diaz for February 10, 2020 fully expecting to have to return to NY and return to Florida if she was even able to help me. Not only was she able to perform the procedure she said give her five minutes and she would be able to do it then. Her staff was outstanding, I prepped and Dr. Diaz got to work. I loved her interaction and so called bedside manner as she was doing the procedure. When finished she set me up with a hand therapist Tuesday, I got fitted for a splint, and was on a plane headed home Wednesday. For the first time in many years I have full use of my hand. Thank you Dr. Diaz! Could not have had a better experience or outcome.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
4 people found this helpful
Helpful
John Pluta – Apr 22, 2020
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provider
Hand Surgery
Reply
Dr. Diaz is amazing! She shows so much concern for her patients and explains everything so well. She did carpal tunnel surgery, and I have had no more problems. I fell during all this COVID -19 virus on the weekend and broke wrist requiring surgery. She set up surgery with being extremely cautious about protecting from germs. I cannot say enough good about her. Thank you, Dr. Diaz, for caring and doing such excellent work!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
3 people found this helpful
Helpful
Arleen Heath – Apr 02, 2020
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provider
Hand Surgery
Reply
We have lived in Jupiter for 18 years. I apologize to this talented Dr.(Diaz) for never writing a review before. First, for her above and beyond assistance concerning my daughter (J) several years ago and most recently for my son (S ). If there was another star available it also would have been clicked.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
3 people found this helpful
Helpful
L . Russell – Mar 25, 2020
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provider
Hand Surgery
Reply
I have been treated several times over the years by Dr. Diaz and can truly say she is an amazing doctor! She diagnosed my rotator cuff tear prior to my MRI, while another doctor said I was fine and had me lifting weights in PT. Her expertise is phenomenal! Dr. Diaz and her staff truly care about their patients!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 people found this helpful
Helpful
Feb 25, 2020
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provider
Hand Surgery
Reply
Outstanding - professional and informative. She made me feel very comfortable during a minor procedure. Great staff and completely organized.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
5 people found this helpful
Helpful
Oct 02, 2019
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provider
Hand Surgery
Reply
I need to see an Orthopedic Doctor for my shoulder and she was recommended. Called the office and they set up an appointment. While making the appointment they tell me I have a $40 co pay. Awesome!! But then they say I must pay first one time patient set up fee of $100. I make the appointment and they send me a confirmation with a portal to type in all of my history, insurance and personal info. I cancelled appointment on internet after more thought as I am disgusted with $100 fee for first time patient. Doing less and charging more is not good business. If this is how they do business I am very concerned about future billing that will come later down the road. Bad trend to set this fee up. We as patients have the right to say "Next please" So I will find a Doctor and get help but not Dr Diaz... Shame on you! Dr Diaz
What went well
No results
What could be improved
  • Didn't trust the provider's decisions
11 people found this helpful
Helpful
Jul 28, 2019
Other than setting up an appointment, this...Read More
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provider
Hand Surgery
Reply
Dr.Diaz as well as her staff were phenomenal. From the time of my visit up until it was over. Runs on time, love the fact that they're electonic and everything is done on tablet. Dr.Diaz has an engaging personality and actually cares for her patients. She explained the options I had with no hesitation, let me know what was my best option for the issue I was seeing her for. Highly recommend her.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Gabby Milian in FL, FL – Jun 25, 2019
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provider
Hand Surgery
Reply
Dr Diaz was great. Needle Aponeurotomy for Dupytrens Contracture. Was gentle, talked me through the procedure. Explained everything in detail. Took her time, outstanding result.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 people found this helpful
Helpful
Tim S in Ocala, FL – Jun 19, 2019
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provider
Hand Surgery
Reply
Great surgeon. Great bedside manner and patient follow up. Highly recomend.
What went well
No results
What could be improved
No results
1 person found this helpful
Helpful
May 28, 2019
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provider
Hand Surgery
Reply
No bueno. Left me in worse shape than before surgery.
What went well
No results
What could be improved
No results
5 people found this helpful
Helpful
Feb 21, 2019
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provider
Hand Surgery
Reply
Absolutely the most compassionate caring knowledgeable doctor I’ve ever had, All doctors should be like Veronica! I just can’t say enough good things about her. You start as a patient and you finish as great friends.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 person found this helpful
Helpful
John DeJesus in Jupiter , FL – Feb 17, 2019
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provider
Hand Surgery
Reply
Dr. Diaz is the rare combination of brilliant doctor and an engaging personality. My consultation with her was clear and concise. She treated me like she genuinely cared about me and I wasn’t just another “ thumb”. I would highly recommend her.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
C Harris in Jupiter – Jan 08, 2019
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provider
Hand Surgery
Reply
Dr. Diaz is amazing! She is very attentive and caring. She knows her profession well. I was very comfortable in her capable hands. She performed my surgery on a very old injury. Everything she told me was accurate; I had no surprises. I would highly recommend her! She is truly a caring professional - they are hard to find!!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Cheryl B in Okeechobee, FL – Jan 03, 2019
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provider
Hand Surgery
Reply
I suffered from a stubborn case of Golfer’s elbow that kept me from my hobbie of competing in tennis tournaments for 4 years. I tried just about all of the non invasive treatments out there without success. The serving motion was the culprit. The recovery time was longer than expected and I had some set backs along the way, however, I am happy to report that I have made a full 100% recovery 10 months after the surgery and have achieved a top 10 ranking in the state Florida for my division. TY
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 person found this helpful
Helpful
Martín in Port Saint Lucie, FL – Jan 02, 2019
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provider
Hand Surgery
Reply
Dr. Diaz and her team are amazing. It was my first surgery and they made me feel right at home. The care was excellent and I barely felt a thing! Plus, they sort of made it fun if surgery could be fun. 5 stars!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
John D in Jupiter, FL – Oct 30, 2018
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provider
Hand Surgery
Reply
I highly recommend Dr Diaz based on not only her outstanding skills but the staff that stands behind her. Dr Diaz is no nonsense, straight forward, and extremely qualified to fix and repair your problems. Her staff makes the process proceed flawlessly. For me, being informed is very important.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
BUCKY BUCHWALD in JUPITER, FL – Aug 27, 2018
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