Southside Dermatology & Laser Cosmetic Center

Dermatology • 1 Provider

4727 Sunbeam Rd, Jacksonville FL, 32257

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Southside Dermatology & Laser Cosmetic Center is a medical group practice located in Jacksonville, FL that specializes in Dermatology.

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Location

Southside Dermatology & Laser Cosmetic Center

4727 Sunbeam Rd, Jacksonville, FL 32257

Reviews

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Southside Dermatology & Laser Cosmetic Center
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Provider Reviews
provider
Dermatology
Had been going to Dr. Pentel's for almost a decade. High turnover of staff over the years. PA left me with a scar on my back from a simple mole removal that even with scar revision resembles a large gash as opposed to a simple scar. Can also see scar on my arm after staff left some stiches in my arm for months. They don't systematically contact you with biopsy results. Their policy is if you don't hear from them, don't worry about it. Last visit I had a spot biopsied and they never contacted me to let me know it was something that would immediately grow back. Even called to get actual biopsy result and staff couldn't be bothered with looking it up. Had to pay for another office visit to find out what it was and when asked why no one called me with the results, doctor blamed me for not making more of an effort to locate them myself. Avoid this place like the plague!
What went well
No results
What could be improved
  • Staff wasn't friendly
  • Didn't explain conditions well
2 people found this helpful
Helpful
Feb 26, 2021
provider
Dermatology
I have going here for years. Debbie always does a great job.
Helpful
May 18, 2019
Thank you so much for your kind words. We...Read More
provider
Dermatology
MY HUSBAND HAS BEEN A PATIENT OF DR PENTEL FOR MANY YEARS. HE HAD A 10:30 APPOINTMENT TODAY. AT APPROXIMATELY 10:40, I ASKED WHY HEHAD NOT BEEN CALLED BACK. I WAS ADVISED THAT THE DOCTOR WAS RUNNING LATE. WHEN I ASKED HOW LONG IT WOULD BE I WAS TOLD THE 9:30 PATIENT HAD JUST LEFT. MY HUSBAND HAS JUST RECENTLY BEEN RELEASED FROM THE HOSPITAL AND IS ON OXYGEN. HIS TANK WAS NOT GOING TO LAST MUCH LONGER SO I ASKED IF HE COULD BE SEEN. THE RECEPTIONIST CHECKED WITH THE DOCTOR AND WAS TOLD HE COULD NOT BE PUT IN FRONT OF ANYONE. SHE DID OFFER TO MAKE A NEW APPOINTMENT FOR FIRST THING IN THE MORNING (DAY NOT SPECIFIED). I DO NOT UNDERSTAND HOW ANY PHYSICIAN COULD NOT ADDRESS A PATIENT DEPENDENT ON OXEGEN AND ABOUT TO RUN OUT. THIS IS TOTALLY UNACCEPTABLE. MY HUSBAND IS 84 YEARS OLD.
3 people found this helpful
Helpful
Apr 30, 2019
We believe there was a misunderstanding. If any...Read More
provider
Dermatology
Follow up after appointment is poor in regards to my prescription. Being a good doctor also requires good communication.
1 person found this helpful
Helpful
Apr 20, 2019
provider
Dermatology
very nice staff and very detail my first time and I was very impressed
Helpful
Apr 18, 2019
Thank you for your kind words. Hearing about your...Read More
provider
Dermatology
Always professional friendly service for the front desk, the techs and Dr. Debbie, always explains every procedure.
Helpful
Apr 12, 2019
Thank you for your 4-star feedback! We truly...Read More
provider
Dermatology
Nice, thorough and personal
Helpful
Apr 05, 2019
We are so happy you had a comfortable visit!...Read More
provider
Dermatology
I’ve been going to Dr. Pentel for over ten years. She discovered I had melanoma twice and removed it all. I now go annually to get my skin check and Dr. Pentel and her staff are always kind and professional. If you want a Dermatologist that knows what skin cancer looks like...she is your doctor. ??
Helpful
Mar 20, 2019
Thank you very much for your kind words. We are...Read More
provider
Dermatology
I have been going to Dr. Pentel for over 20 years and think that her and her staff are great. I highly recommend her. She is very professional and has performed many Mohs surgery on me.
Helpful
Mar 13, 2019
Thank you for the great feedback and rating! We...Read More
provider
Dermatology
I have been a patient of Dr.Pentel's both in dermatology and cosmetics for 7 years.My husband & I have ongoing skin cancer issues and are always impressed with the level of education,skill,expertise and courtesy shown to us during our various treatment methods.Dr. Pentel sets the bar quite high for the entire staff and it is a pleasure to interact with all.The dermatology front desk staff work together seamlessly as a team..they are proficient in customer service as well as insurance acumen.
Helpful
Mar 08, 2019
We are glad to hear that you are happy with your...Read More
provider
Dermatology
Always there when needed. Very accommodating and helpful.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Rosalie Tarter in FL – Mar 07, 2019
We aim to deliver the best care possible to...Read More
provider
Dermatology
I recommend this office to everyone I know. Have been to several other derm offices in Jax and Dr Pentel and Debbie her ARNP are very informative and take a lot of time with their patients.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Mar 06, 2019
We aim to deliver the best care possible to...Read More
provider
Dermatology
It was my first time here and I like how I was taken care of. My Practitioner Julia answer all my questions concerning my issue and treated me with the upmost care. I can’t thank her enough.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Feb 22, 2019
We are happy to hear from you! Thank you for the...Read More
provider
Dermatology
Very well run office. Minimal wait times and the staff is well trained. Dr. Pentel stays up to date on new medical treatments and is always focused to stay on top of a patient's condition.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Jacksonville – Feb 06, 2019
We aim to deliver the best care possible to our...Read More
provider
Dermatology
Staff is attentive and caring. Easy to schedule appointments. My eczema is under control now under their care. Provided very good written instructions on care after treatment.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Jennifer G in Jacksonville , FL – Feb 05, 2019
We are glad we've been able to do such a good job...Read More
provider
Dermatology
I have been a patient for many years and initially the care was great! In the past few years this seems to be more of a day spa than a dermatologist office. The cosmetic procedures seem to be more the focus and I no longer see this doctor. Also had some issues with them filing and billing insurance incorrectly. This cost quite a but of money and happened on more than once occassion over a period of a few years until i actually realized it.
What went well
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Long wait times
2 people found this helpful
Helpful
Jacksonville, FL – Oct 17, 2018
provider
Dermatology
I have been going to Southside Dermatology for a very long time so I thought, after google reviews and a consult with a staff member, I would have a laser treatment to collapse a small area of spider veins in one of my legs. I was told it could be done with one treatment and two weeks after treatment I was told I probably need 1-2 more. Iinitial treatment caused the small veins to become more accentuated. One thing that is hard for me to tolerate is blatantly being mislead.
What went well
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
What could be improved
  • Didn't trust the provider's decisions
4 people found this helpful
Helpful
Apr 09, 2018
provider
Dermatology
I am not going to recommend this office for any procedures because I had an cool sculpting for $1900 and no results. I feel it should have been re-done for free not 30% I would have paid $3600.00. I am very very upset with this office . No call from anyone for months. Please don’t have this cool sculpturing.
What went well
  • Office environment
  • Staff friendliness
  • Wait times
What could be improved
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
4 people found this helpful
Helpful
Vanessa McDuffie in Jacksonville Florida – Feb 27, 2018
provider
Dermatology
No other healthcare provider I've found has been more kind, more thorough, more competent, or more compassionate than Dr. Pentel. Truly someone dedicated the doing a great job and it trickles down to her staff as well. What a great experience.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Jeanine Ghioto in Jacksonville, FL – Sep 04, 2017
Thank you for sharing your feedback and your...Read More
provider
Dermatology
Lauren is absolutely fantastic and she just makes you feel so comfortable and at ease. Looking forward to my next appointment with this office.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Jacksonville, FL – Aug 03, 2017
Thank you for sharing your feedback and your...Read More

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