Palm Beach Urology Associates

Urology • 3 Providers

1100 S Main St, Belle Glade FL, 33430

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Palm Beach Urology Associates is a medical group practice located in Belle Glade, FL that specializes in Urology.

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Location

Palm Beach Urology Associates

1100 S Main St, Belle Glade, FL 33430

Reviews

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Palm Beach Urology Associates
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Provider Reviews
Urology
My father is been his patient for about 3 years. He gives him the best care.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Deborah P Bock – Sep 27, 2021
provider
Urology
This guy was great for a penile implant but otherwise I’d find a different urologist! Very long wait times! Most of the staff is not really friendly, scheduling tests take forever also!!
What went well
  • Trusted the provider's decisions
What could be improved
  • Didn't listen or answer questions
Helpful
Aug 26, 2021
provider
Urology
Dr. Becker diagnosed me with bladder cancer back in 2008, he saved my life for which I am forever great full. His staff is great, especially Jami and Sam Cyril. I honestly don’t know how Jami does it!
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Lou Bartolomeo – May 11, 2021
provider
Urology
I have never met a more unprofessional and uncaring excuse for a doctor in my life. Fifty minutes after arriving for an appointment front desk staff said his whereabouts were unknown and there was no ability to contact him. I questioned how it could be possible that a doctor with a 2:00 PM appointment was MIA nearly an hour later but no one had an answer. Just then, Dr. Portela walked in and his response was “I don’t have to tell you or anyone where I am or what I’m doing “. I let him know that professionalism and common courtesy are not his strong suit and that a caring doctor would advise his staff to notify a patient if running late. As he shrugged his shoulders in disregard, I realized that this is not the office that I would choose for any procedure for my 80 year old mother who was the patient in this case, for myself or for my worst enemy. I’m confident we’ll find better care elsewhere since the bar has been set so low.
Helpful
Rosemary Mulero – Mar 11, 2021
provider
Urology
I waited close to an hour in a packed waiting room Beware doesn't adhere to CDC guidelines. No social distancing no hand sanitizer no clean pens! Dr couldn't keep his mask above his nose. When I called for the results of my urine test I was told it was negative. After continuing to see blood in my urine I called again to be sure & was told I had no sample on file. Not only was I given false info they lost my urine sample!!
What went well
No results
What could be improved
  • Office environment
  • Long wait times
  • Didn't trust the provider's decisions
1 person found this helpful
Helpful
Dec 10, 2020
provider
Urology
Was referred to dr Portela due to positive FISH test (bladder cancer.) Broke my COVID quarantine because, well, cancer. To start, office was filthy. The tile floors in staff area were 100 shades lighter where chair legs had scraped off the dirt. No clean pens. Papers, insurance cards, etc. passed around to staffers then to me without cleaning... and no one used Purell. Urine sample had no cover, no sterile container, no place to go. They wanted to do pelvic exam and cytoscopy despite my just having had these procedures. Doc wanted me to come back every few months for four years for $4-5,000 procedures each time. He used the ‘cancer fear’ threat... citing examples where people ignored his advice and died. I had to press for a phone call to get results of his FISH test. He said that it was negative and I didn’t need treatment. Then, I had to call three times to get a written copy of the test results — which were actually positive!!! I’ll get treated, but never, ever by this dr.
What went well
  • Listened & answered questions
What could be improved
  • Office environment
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
1 person found this helpful
Helpful
Oct 31, 2020
provider
Urology
While Dr. Portela May run late on occasion, to me it is because he takes a great deal of time & care explaining and discussing things to the patient. Yes, they have a busy, successful practice and I don’t like to wait either. But, in this case, “the juice is worth the squeeze “. He performed a TURP and I am happy with the results and care provided
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
2 people found this helpful
Helpful
AllanF in Palm Beach, FL – Sep 12, 2019
provider
Urology
Timely well informed visit with Dr Portela.Kind and understanding took his time to explain the surgical procedure.Office staff were warm and welcoming.Very positive experience will the whole team.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
2 people found this helpful
Helpful
Josef in Royal Palm Beach , FL – Jul 23, 2019
provider
Urology
Dr Becker did my procedure. It was fast and painless. I was nervous about having it done but Dr Becker and his team took great care of me.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Jul 15, 2019
provider
Urology
Worst place I've ever been to seek medical advice. The worst Doctor (Becker) and worst staff. lost medical xrays, two hour wait to see him only to be told. I dont know what's wrong with you.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Long wait times
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
4 people found this helpful
Helpful
Pete in Lake worth, FL – Jun 13, 2019
provider
Urology
Waited 2 hours to make his appearance in the Cubicle only to be told...I don't know what's wrong with you. Didn't check me or even send me for test. That's easy money.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Long wait times
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
2 people found this helpful
Helpful
A sad day for medicine in Lake worth, FL – May 30, 2019
provider
Urology
This is by far the worst doctors office I have ever been to. After booking my appointment over the phone for the specific purpose of getting a letter written, three weeks later and I still don't have a letter. When arriving to the office I had to wait 30 minutes to be seen. Dr. Portela said he needed to run some tests on me and that he would write everything down and he would have his assistant write up the letter I needed. Three weeks later and I’m told he will not write letter.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Long wait times
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
8 people found this helpful
Helpful
Kristie Lagalante in Boca Raton , FL – Apr 02, 2019
provider
Urology
This is by far the worst doctors office I have ever been to. After booking my appointment over the phone for the specific purpose of getting a letter written, three weeks later and I still don't have a letter. When arriving to the office I had to wait 30 minutes to be seen. Dr. Portela said he needed to run some tests on me and that he would write everything down and he would have his assistant write up the letter I needed. Ran up the bill and never wrote letter. Lacks integrity.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Long wait times
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
2 people found this helpful
Helpful
Kristie Lagalante in Boca Raton, FL – Apr 02, 2019
provider
Urology
Mi experiencia fue excelente,gracias a el Dr Portela y todo su equipo.
2 people found this helpful
Helpful
Mar 26, 2019
Urology
thanks
What went well
  • Appointment scheduling
  • Office environment
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Castel Toussaint in wellington fl., FL – Mar 24, 2019
provider
Urology
Very Happy
Helpful
Mar 22, 2019
Urology
Dr Lopez is full of experience and most caring heart for his patients, I know so HE SAVED MY LIFE
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
2 people found this helpful
Helpful
Mar 20, 2019
provider
Urology
Accurate diagnostic always. Treatment to the point. Communicative, explains clearly. High human quality. In clinic or hospital he knows what he is doing. His team of nurses and staff, great people too
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Victor in West Palm Beach, FL – Feb 15, 2019
provider
Urology
Jami is very thoughtful and considerate. Dr. Becker and Sam is great.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
1 person found this helpful
Helpful
Feb 05, 2019
provider
Urology
Sam and Dr.Becker as great
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
1 person found this helpful
Helpful
Feb 04, 2019

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