Dr. Hora is a great doctor but her unprofessional office staff makes visits unbearable. Especially, the jerk in the front desk (a bolding young man that seems to believe he owns the world) who argues about everything and needs anger management help desperately. It has been several times that the office staff makes us feel very uncomfortable and for this reason after five years, my family and I have decided not to go back to her practice.
Dr. Horah herself is wonderful, but her son Luke who apparently runs the office is a cruel, uncaring, rude self centered jerk. I didn't have any copay due once which for unknown reasons bothered him greatly. He threatened to withhold the script for my medicine & not allow me to see the doctor if I didn't pay him anyway.
Once the doctor had to cancel my appointment at the last minute but I needed my med refills or I could end up in the hospital. When I got upset & cried he hung up on me.
I have been a patient of Dr Horah for years. I love how she listens to her patients and how she treats you like an individual and not just another body passing through the office. She is an excellent doctor. I have never had a problem getting in to see her and never a long wait once I'm at her office. I have never had a problem with her staff. If you have an urgent problem they will find a way to get you in to see the doctor.
My family has been patients of Dr Horah for many years. She is thorough. My hubby and sons really like her. I like her family members working there it feels like the old time Dr office not a factory line.if i need to be seen i get seen.
We have always had a great experience at Dr Horah's practice. I find her very knowledgeable and approachable. I also like that she takes walk-ins (but scheduled appointments still have priority). Never had problems with office staff as others have said.
Would not recommend because of office staff. They are very rude & unprofessional but are family members so you dare not complain or you will be discharged from her practice. They are also dishonest by not providing patients with information regarding hidden fees for services performed during comprehensive visits. If you have private insurance you will incur additional fees on top of your co-pay as a result of these nondisclosed procedures which are nothing more than simple demonstrations.