La Jolla Gastroenterology
Gastroenterology • 4 Providers
9850 Genesee Ave Ste 820, La Jolla CA, 92037
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La Jolla Gastroenterology is a medical group practice located in La Jolla, CA that specializes in Gastroenterology.
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Language services
- German
- Spanish
Medical Services
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Compare with other Gastroenterology Specialists
Make an appointment at Palomar Health today at (442) 274-0604.
These providers are on the medical staff of Palomar Health.
Location
La Jolla Gastroenterology
Reviews
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Provider Reviews
Review for Dr. Heinz Lenz, MD
Gastroenterology
Reply
I went from an almost normal person before my colonoscopy to screaming in pain when I woke and I was admitted into the hospital. Then Dr. Lenz comes into my room yelling at me, because I hurt his ego. He still refuses to tell me what the heck caused this and is covering his tracks.
What went well
No results
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Misty Tienken – Feb 14, 2022
Review for Dr. Andrew Mayer, MD
Gastroenterology
Reply
Dr. Mayer is a great doctor. He's pleasant, approachable, and serious about his work. I needed some tests done and Syndie was great at sending me information, getting me an appointment with imaging, and following up with my paperwork needs prior to my appointment. She was friendly and professional. Dr. Mayer was also great at following up with the results of my tests, and explaining my results in clear terms.
What went well
No results
What could be improved
No results
Rachael – Aug 12, 2021
Review for Dr. Edward Paredez, MD
Gastroenterology
Reply
The doctor’s staff are incredibly immature and play games with patient records and scheduling. His staff are a direct reflection of him. Do not use this doctor, it’s more of a stress in an already stressful experience. They clearly don’t understand that patients are there because they are ill.
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
Jun 16, 2021
Review for Dr. Andrew Mayer, MD
Gastroenterology
Reply
Dr. Mayer is one of the best doctors and certainly the best colon doctor I have ever had. He took the time to thoroughly explain everything and made me feel heard and appreciated. The colonoscopy itself was an absolute breeze and his team of nurses were super friendly and caring. I have and will continue to recommend Dr. Mayer to all my friends needing a colonoscopy.
What went well
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
What could be improved
No results
Mike D. – Nov 25, 2020
Review for Dr. Andrew Mayer, MD
Gastroenterology
Reply
Didn't even get a visit. Called twice and left messages just to get to the receptionist to schedule an appointment. The call screener said it would take at least 24 hours to get a call-back. Is that what I can expect if I have a problem and need to get hold of the doctor? Sorry - moving right along...
What went well
No results
What could be improved
No results
May 04, 2019
Review for Dr. Heinz Lenz, MD
Gastroenterology
Reply
Really a terrible experience, maybe the worst Dr. I’ve ever gone too. Doesn’t care, doesn’t listen, shouldn’t practice anymore.
What went well
- Office environment
- Appointment scheduling
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
Mar 10, 2018
Review for Dr. Andrew Mayer, MD
Gastroenterology
Reply
My son and I met with Dr. Mayer and immediately felt very comfortable asking any questions or concerns we had. His knowledge was concise and very thorough. After my son had his endoscopy, Dr. Mayer was available to consult and answer any questions we had. His bedside manner was excellent and he spent extra time helping us feel comfortable and talking about options for the future. I appreciated his concern and would highly recommend him for care and procedures.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Patty M. in El Cajon, CA – Oct 22, 2017
Review for Dr. Andrew Mayer, MD
Gastroenterology
Reply
I previously gave Dr. Mayer one star but have now changed it to 4 stars. The one star is for the negative experience with his scheduler who needs to be re-trained on how to be more understanding/compassionate toward patients preparing for a colonoscopy. Dr. Mayer personally apologized for this misunderstanding which shows a tremendous amount of care and concern he has toward his patients.
What went well
- Listened & answered questions
- Explained conditions well
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
- Staff wasn't friendly
Poway, CA – Mar 31, 2017
Review for Dr. Heinz Lenz, MD
Gastroenterology
Reply
This doctor is truly the definition of negligent. He actually ruptured my stitches whilst examining me (along with a track record of perforating many peoples colons during basic GI procedures) his german accent is hard to understand and he constantly makes jokes that arent funny and interrupts patients regardless of how serious their condition may be. Dr Lenz was appointed as the head of medicine in his department. His office looks like something out of skymall magazine. This guy is clueless.
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
Rancho Santa Fe, CA – Aug 04, 2016
Review for Dr. Andrew Mayer, MD
Gastroenterology
Reply
Dr Mayer is outstanding. Made me feel completely at ease. Totally sedated for both procedures Endoscopy and Colonoscopy. Now due for another and not feeling concerned, or anxious because I know what to expect from Dr Mayer. I know I will be in good hands. His staff is friendly and accommodating. He met with me ahead of the procedure and carefully informed me what he would be doing. Afterwards he explained his findings very thoroughly. I highly recommend this doctor to everyone.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
Sandra Porter in San Diego, CA – May 21, 2016
Review for Dr. Edward Paredez, MD
Gastroenterology
Reply
Dr. Paredez comes to the reception area, introduce himself, then escorts you to his office putting patients at ease. He goes over your history with you, takes time to ask and answer questions which made me feel a part of my care. He spoke to me right before the procedure, again when I awoke to tell me findings and answer questions. I left after the procedure with pictures, findings. When I had more questions he personally returned my call. His Administrative Assistant, Joyce Is terrific.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
LeeAnn Williams in San Diego, CA – May 13, 2016
Review for Dr. Edward Paredez, MD
Gastroenterology
Reply
I had gastroenteritis for two years, and it was painful and very inconvenient. Dr. Paredez patiently listen to me, then asked good questions, and recommended some very good advice about my diet. I made the changes he recommended and my condition soon got much better. I'm very thankful to him.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
DrTom in San Diego, CA – Mar 03, 2016
Review for Dr. Andrew Mayer, MD
Gastroenterology
Reply
I was referred to him by another doctor at Scripps, even though he was relatively new, in 2009. Immediately, he knew that I had been misdiagnosed my entire life with IBS and vowed to not give up. He ran multiple, much needed tests, to discover a second stomach that had pre-cancerous cells. If it wasn't for him believing me, from the second he met me, and his never-give-up attitude to find the correct illness, I wouldn't be alive. I refer everyone to him, even my partner.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
Nicole J in San Diego, CA – Jan 28, 2016
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