TOCA At Banner Health

Orthopedic Surgery, Interventional Spine Medicine • 16 Providers

5002 S Mill Ave, Tempe AZ, 85282

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TOCA At Banner Health is a medical group practice located in Tempe, AZ that specializes in Orthopedic Surgery and Interventional Spine Medicine.

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Location

TOCA at Banner Health

5002 S Mill Ave, Tempe AZ 85282

CallDirections

(602) 277-6211

Reviews

Provider Reviews
provider
Orthopedic Surgery
Reply
I was very happy with Dr. Feng this time. Took his time to explain what was going on and he was gentle and kind when giving the cortisone injection. But I know I will need the knee replacement down the road and will trust him to do it.
What went well
No results
What could be improved
No results
Helpful
Patty Rossman – Mar 04, 2023
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provider
Orthopedic Surgery
Reply
I hate to write a poor review. But I would not see this physical again. He was very short with me during my appointment, He was not interested in spending the time with me to answer my questions. Felt like my concerns and questions were just blown off. Just told to go to PT. Maybe it was just a bad thought, we are all human and it happens.
What went well
  • Office environment
  • Staff friendliness
  • Wait times
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
KAREN MAJORS – Mar 03, 2023
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provider
Orthopedic Surgery
Reply
I've been referring patients to Dr. Feng for 20 years. Patients who have had surgery with Dr. Feng all had good outcomes. I also have family members who have had knee replacement surgery with him. When it came time for me to see a knee specialist, I went to see Dr. Feng. I was able to get an appt within 2 weeks, they did xrays in his ofc which was very convenient and streamlined the process for me. Each staff member from the front desk to the back office to Dr. Feng were polite and professional. He answered every question I had and I didn't feel rushed. I recommend Dr. Feng and his office staff highly and without reservation!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Cindy – Feb 28, 2023
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provider
Physical Medicine & Rehabilitation
Reply
Dr Houston was abrupt and very impatient with any concerns I had.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 people found this helpful
Helpful
Kim L Klaiber – Jan 27, 2023
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provider
Orthopedic Surgery
Reply
I had an amazing experience with Dr. Duhon and his staff with my recent Right TKR. Results have been stellar so far (just over 3 weeks). Don't just take my word for it though - everyone I have dealt with, when they are amazed at my recovery and ask who my surgeon was, they are not surprised, and they indicate his patients always have the best results. I have my left knee scheduled and am not anxious about it at all because I know I'm in good hands.
What went well
  • Office environment
  • Listened & answered questions
  • Staff friendliness
  • Trusted the provider's decisions
  • Wait times
What could be improved
  • Difficult to schedule appointment
Helpful
Dawn Tilford – Jan 27, 2023
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provider
Orthopedic Surgery
Reply
I have had bad shoulders since 2011, and have had 5 procedures, two from Dr. Lederman on my left shoulder. I recently had a Reverse Total Shoulder Arthroplasty (rTSA) and I am now in PT recovering from that procedure. My PT is actually ahead of schedule, but after a rTSA you will likely lose some mobility, but with far less or no pain once rehab is finished. The bottom line is that Dr. Lederman and his staff have my total trust and if my right shoulder needs care I will definately make the trek to his office.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
  • Difficult to schedule appointment
1 person found this helpful
Helpful
John S – Jan 22, 2023
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provider
Physical Medicine & Rehabilitation
Reply
excellent , knows his trade!!
What went well
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Office environment
  • Difficult to schedule appointment
Helpful
richard prestwood – Nov 05, 2022
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provider
Orthopedic Surgery
Reply
Took a long time to be serviced, and he did not spend much time with me.
What went well
No results
What could be improved
No results
2 people found this helpful
Helpful
Oct 27, 2022
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provider
Orthopedic Surgery
Reply
Dr Feng was kind and professional. He informed me of my choices.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 person found this helpful
Helpful
Aug 25, 2022
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provider
Orthopedic Surgery
Reply
I have known Dr Carter for 30 years. He has done 4 surgeries on me. He is honest, professional, and not one to jump right to a surgery.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Pat – Jul 27, 2022
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provider
Orthopedic Surgery
Reply
I currently see three Drs. At TOCA. I called twice with questions for Dr.Roberts. No one called back. After a week I called a third time. I spoke with office manager crying about my frustration of no call backs. He said,” we are understaffed . I will get right on it & get back to you”.It’s been eight days of no call back from the office manager as well. To add.. I Had to wait 23 days for MRI appointment & now it will be another month later because office hasn’t sent insurance what they need. I’m sure my Drs are amazing & the best of the best at what they do. It’s just very saddening that, as for two of my Drs. I will have to wait months for them to find the problem…So they can, then fix it.
What went well
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
Helpful
Sandy – Jun 22, 2022
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provider
Orthopedic Surgery
Reply
Dr. Feng combines his expertise and a willingness to listen and discuss my knee treatment options. I immediately felt at ease, and confident in receiving expert medical care. Staff was wonderful too. Very impressed with first time visit and highly recommend.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Kathleen Urbates – May 19, 2022
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provider
Orthopedic Surgery
Reply
The nurses and other assistance and maybe the PAs were all helpful. Of course like most doctors offices they were patronizing and placating. Would tell you things just to get you in and out like cattle.
What went well
  • Staff friendliness
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
Helpful
Rob Webb – May 13, 2022
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provider
Orthopedic Surgery
Reply
Dr Feng is friendly, knowledgeable M confident he will do a good job on my knee replacement surgery
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Ann – May 12, 2022
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provider
Orthopedic Surgery
Reply
A great honest ortho doctor lotta doctors don’t have the honesty that he has
What went well
  • Explained conditions well
What could be improved
No results
Helpful
Dr feng – May 11, 2022
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provider
Orthopedic Surgery
Reply
Good communication with straight forward talk about my situation
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Rick – May 04, 2022
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provider
Orthopedic Surgery
Reply
I previously had an ankle surgery that failed. He went above and beyond to make sure it was done properly. He’s an excellent doctor and can’t recommend him more
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Katie – Apr 23, 2022
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provider
Orthopedic Surgery
Reply
It was a long wait. Dr. Feng sees approximately 60 patients per day so it’s very difficult for him to spend quality time with any of them.
What went well
  • Appointment scheduling
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
  • Appointment was rushed
  • Long wait times
Helpful
Apr 09, 2022
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provider
Orthopedic Surgery
Reply
Dr Feng replaced my right knee in 2007, it changed my life, no exaggeration. Replaced the left one in 2021, equally incredibly good results.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Wichita Dan – Apr 05, 2022
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provider
Orthopedic Surgery
Reply
Probably would have gone much better if I had needed knee replacement. After realizing I likely wouldn't be needing surgery he didn't seem too interested in my particular case. Kind of rude and condescending during the appointment.
What went well
  • Appointment scheduling
  • Staff friendliness
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Long wait times
Helpful
Mar 26, 2022
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