Valley Internal Medicine

Internal Medicine, Physical Therapy • 2 Providers

1055 N La Canada Dr Ste 123, Green Valley AZ, 85614

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Valley Internal Medicine is a medical group practice located in Green Valley, AZ that specializes in Internal Medicine and Physical Therapy.

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Location

ACP-VALLEY INTERNAL MEDICINE

1055 N La Canada Dr Ste 123, Green Valley AZ 85614

CallDirections

(520) 547-7770

Reviews

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Valley Internal Medicine
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Provider Reviews
provider
Internal Medicine
Reply
After being her patient for many years it became very difficult to get in to see her in a timely manner. When in for appointment it was a very long wait to get in a room, and then another long wait before she came in. I was unable to see either of the other 2 doctors in her absence. Finally found a better PCP.
What went well
  • Appointment wasn't rushed
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Long wait times
1 person found this helpful
Helpful
Aug 02, 2021
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provider
Internal Medicine
Reply
I have found Dr. Edita-Extra Mendoza to very competent and thorough in her exams and follow-up. The office is usually very busy. Afternoon appts are generally delayed because she does spend time with pts answering their questions. I have had a good response to requested information that has been sent in on the portal.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Long wait times
1 person found this helpful
Helpful
Lois Zettlemoyer – Mar 04, 2021
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provider
Internal Medicine
Reply
While shes a competent physician,her staff leaves something to be desired. Not to mention break for lunch from 11:30 to 1????? Phone calls not returned, results take weeks to get....go to an out of office lab to get testing, as you wont get results.
What went well
  • Trusted the provider's decisions
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Long wait times
4 people found this helpful
Helpful
Tillieaz – Jul 10, 2020
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provider
Internal Medicine
Reply
The staff in this office is the worst. I placed a call a few days ago and the phone rang 31 times and then went to music while I waited another 2 1/2 minutes. I finally hung up after not speaking to anyone. I called back and a voice answered and immediately placed me on hold and after a couple of minutes I hung up and called my insurance co. to see if they could help me. I just received notice from my pharmacy that they have reached out to my doctor several times to get information on a prescription refill and they have had no response.
What went well
No results
What could be improved
No results
2 people found this helpful
Helpful
Jun 25, 2020
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provider
Internal Medicine
Reply
I went in for a physical which is covered by my insurance. However later I received a bill for an office visit. When I called to ask why I was being charged I was told it was coded as an office visit since I asked a question. Aren't you supposed to ask questions during a physical? I called the office and spoke with her medical assistant and explained the situation. She told me she'd take the issue to her team and get back to me. No one ever called me. I called the office 4 times over a month's span and repeated the conversation since my concerns were never noted in my file. Each time I was told she'd contact her team and get back to me. No one ever contacted me. I am very upset about the incompetence and unresponsiveness of her staff. It makes me question their skills regarding important medical issues.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
6 people found this helpful
Helpful
Jun 24, 2020
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provider
Internal Medicine
Reply
Thorough. questions answered. Friendly.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 people found this helpful
Helpful
John Downs – Mar 07, 2020
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provider
Internal Medicine
Reply
Often rushes exam and and has to be reminded of issues from previous visit that need to be checked. Thinking of looking for a new doctor, but hard to find a good one.
What went well
No results
What could be improved
No results
5 people found this helpful
Helpful
Oct 28, 2019
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provider
Physical Therapy
Reply
Awesome really knows his stuff. Great for athletes !!
What went well
No results
What could be improved
No results
Helpful
Mo – Aug 04, 2019
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provider
Internal Medicine
Reply
She was my mother's primary physician. She did not catch her cancer and instead just gave her pain meds. The day after my mother had her pet scan (not ordered by this doctor), we called Extra-Mendoza's office and left a message. She never returned the call and my mother passed away a week later. I would seriously not recommend this doctor to anyone. I have no words and am grieving so yes, this may be a harsh review, but to not call your patient back who was just diagnosed with stage 4 cancer in several areas? This goes to show you that this doctor was reading the handwriting on the wall and noting that she would no longer have this patient's payments to cash in on chose not to reach out to a patient that had been in her care for several years. This is shameful.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
4 people found this helpful
Helpful
Jun 04, 2019
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provider
Internal Medicine
Reply
Although I liked Dr. Edita Etra Mendoza, I found her staff to be the most incompetent I have ever encountered. They continually make numerous mistakes which cause unnecessary delays in getting what you need as a patient and also create a ton of aggravation. I complained to the office manager, and instead of them taking it as an opportunity to look at why the staff makes so many errors, they chose to fire me as a patient. Save yourself a lot of aggravation and stay away from Dr. Mendoza and stay away from Valley Internal Medicine.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
3 people found this helpful
Helpful
GREEN VALLEY, AZ – Jun 04, 2019
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provider
Internal Medicine
Reply
Thorough. She reviewed my chart to see if there was anything that needed to be discussed or labs done, though I had gone in for a specific purpose. She takes the time needed to be thorough, which may entail subsequent patients waiting. I appreciate this because I know she would do the same for me if I needed extra care.
What went well
No results
What could be improved
No results
Helpful
Mar 18, 2019
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provider
Internal Medicine
Reply
Although it can be difficult to get a first appointment (she's too busy!), when you do, she takes the time to talk with you and discuss any concerns you may have, and she's very good at diagnosing problems. I'm very glad to have found her. She also responds fairly promptly if you send her a message via their online system.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
3 people found this helpful
Helpful
Ruth in Green Valley, AZ – Oct 15, 2017
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provider
Internal Medicine
Reply
She's an insensitive doctor who doesn't deserve to practice.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
6 people found this helpful
Helpful
Nov 20, 2016
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