Smith & Gayle Medical Center

Emergency Medicine, Internal Medicine • 3 Providers

1159 Spring Hill Ave, Mobile AL, 36604

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Smith & Gayle Medical Center is a medical group practice located in Mobile, AL that specializes in Emergency Medicine and Internal Medicine.

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Compare with other Internal Medicine Specialists

Location

Smith & Gayle Medical Center

1159 Spring Hill Ave, Mobile AL 36604

CallDirections

(251) 432-4188

Reviews

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Smith & Gayle Medical Center
Provider Reviews
provider
Emergency Medicine
Reply
Dr. Gayle is very thorough and cares about his patients. He will do whatever he can to find the solution to your issue.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Nov 15, 2021
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provider
Emergency Medicine
Reply
The office ladies are, except the lab lady... great. The patients in the lobby leave much to be desired. He is not cleaning the office or practicing any type of distancing, which you would think would be a priority since the other doctor has Covid and has been out for 2 months. He never returns calls, they give them messages, he just doesn't care. You will SIT IN THE LOBBY WAITING FOR A MINIMUM OF 2 hours because he isn't in a rush...the receptionist will tell you to go somewhere else if you give them attitude, but that is what the doctors tell them to do. It's not worth the visit unless your addicted to pain pills, and if thats the case you won't be reading this review anyway.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 person found this helpful
Helpful
Aug 14, 2020
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provider
Emergency Medicine
Reply
This is a disgusting office and one of the doctors has the Corona virus. Dr. Gayle is not very helpful in picking up his partners work load and his is not maintaining a level of cleanliness required during this time. I will not return.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
Aug 14, 2020
×Post a ResponseAre you this provider?
provider
Emergency Medicine
Reply
Very professional both staff and doctor. Dr. Gayle is very attentive to you and your questions. My entire family are patients. I would highly recommend him. Best doctor I have been under for my medical and health needs. I will continue praying God's blessing for him, business and staff. Braxton Family.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Phyllis Braxton ,Karen Braxton – Jun 11, 2020
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provider
Internal Medicine
Reply
Has been my doctor for more than 10yrs...he cares about his patients he always tries to find a solution and his diagnosis are always on point
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Keshia – Nov 21, 2019
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provider
Emergency Medicine
Reply
Experience with Dr.Gayle great very nice guy. Receptionist very unprofessional and Lab lady as well being late to work for 35 minutes and take traffic for excuse LOL. And if you complain the women named Alice whose working on the front it's going to tell you if you don't lake it you can leave. So i took her advice and I'm changing to somebody else. So rude
What went well
No results
What could be improved
No results
4 people found this helpful
Helpful
Mar 18, 2019
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provider
Emergency Medicine
Reply
His nursing staff act like they are better than every one else, they do not take their jobs or the patients seriously. If you call and request the doctor to speak with you, he doesn't get his messages. If you walk in they say well he's very busy and may not be able to see you, then they make you wait for 4 to 5 hours before they let you see him He needs to fire them all and have personel who actually want and need a job, and take the patients seriously.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Long wait times
8 people found this helpful
Helpful
Donna Watson in Semmes, Al – Nov 30, 2016
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provider
Internal Medicine
Reply
I AM VERY SATISFIED WITH THE CARE THAT DR. SMITH GIVES ME. HE'S AN UPFRONT AND HO TNEST PERSON. I'VE BEEN WITH HIM FOR OVER 6 YEARS AND THE ONLY REAL COMPLAINT I HAVE IS THE LONG TIME THE PATIENTS HAVE TO WAIT BEFORE BEING SEEN AND THE LONG TIME IT TAKES TO GET A REFILL ON MEDICATION (SOMETIME YOU WAIT FOR OVER A WEEK). OTHERWISE I LOVE HIM AND HIS NURSE (KIM). SHE'S A HARD WORKER.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
2 people found this helpful
Helpful
KATRINA HOPSON in Mobile, AL – Mar 09, 2016
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