Digestive Disease Center

Gastroenterology, Nursing (Nurse Practitioner) • 4 Providers

420 Lowell Dr Se Ste 204, Huntsville AL, 35801

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Digestive Disease Center is a medical group practice located in Huntsville, AL that specializes in Gastroenterology and Nursing (Nurse Practitioner).

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Location

Digestive Disease Center

420 Lowell Dr Se Ste 204, Huntsville AL 35801

CallDirections

(256) 536-9031

Reviews

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Digestive Disease Center
Provider Reviews
provider
Gastroenterology
Reply
Appt. for an EGD (typically a 20 min procedure) scheduled at 12 pm almost 5 hrs later waiting in holding he shows up to spend 2 mins at the foot of my bed. Never met him before because my heart doctor referred me over . 18 hours without food or water waiting on him with No explanation or apology for the cruel wait . Will never go back or recommend Brasco to anyone !
What went well
No results
What could be improved
  • Long wait times
Helpful
Connie Gist – Oct 31, 2021
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provider
Gastroenterology
Reply
Very thorough, explained everything, answered all my questions, came to check on me often after surgery. VERY impressed. I recommend him completely.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
JONI BRANSCOME – Aug 18, 2021
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provider
Gastroenterology
Reply
My daughter Heather P. was seen for severe GERD and positive Barrets. She was prescribed 40mg of Omeprazole twice a day. The prescription was written incorrectly and the pharmacy was unable to reach anyone to correct it. 5 months later and over 10, TEN phone calls later my daughter has never had a return call or the issue resolved. I'm a nurse so I understand prescriptions and what pharmacies require. This situation is beyond unacceptable. For my daughter to be denied medication she needs because Dr Kinzel and his staff are too incompetent or unconcerned to fix a prescription is unforgivable. We have been buying Omeprazole over the counter at exorbant cost to cover her until a new GI doctor can be found. Maybe it's because Dr Kinzel considers patients with state insurance as second class citizens. Only Dr Kinzel can say why this situation has gone on for 5 months. Absolutely despicable care
What went well
No results
What could be improved
  • Staff wasn't friendly
  • Appointment was rushed
1 person found this helpful
Helpful
Deidra Parker – Jul 19, 2021
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provider
Gastroenterology
Reply
Because of this doctor I went misdiagnosed when I had Stage III colon cancer. I cried in his office & told him I felt like I was dying my stomach pain was so bad. He had zero compassion or care & treated me like I was crazy or a drug seeker. He never performed a colonoscopy or even suggested it. I saw him several times & he kept saying "You're fine. You're young". Thank God my gyno Dr. Rushing told me to get a 2nd opinion with a different GI doc. The very first thing he said "no one has given you a colonoscopy? That's the first thing you need done." I was diagnosed immediately with a huge tumor in my colon. Had this doctor done his job, it would have been caught earlier. I am now 42 with Stage IV colon cancer. Dr. Kinzel ruined my life. Do yourself a favor & go somewhere else. Anywhere else!
What went well
  • Office environment
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
Teresa H – Jun 06, 2021
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provider
Gastroenterology
Reply
Dr Kinzel was very patient and knowledgeable. He has a great bedside manner. I am disabled and my sister helps with appointments, etc; Great doctor!
What went well
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Feb 11, 2021
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provider
Gastroenterology
Reply
Dr Brasco is very thorough! Loved how he explained everything! Also very diligent about keeping patients at a age distance during the pandemic. Great doctor!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 person found this helpful
Helpful
Cheryl Hubbert – Oct 17, 2020
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provider
Gastroenterology
Reply
I would give Doctor Kinzel 5 stars if it wasn't for the horrible staff he has working for him. I went in for an endoscopy and they charged me $275 when I was admitted. Prior to the procedure they screened me for possible Covid 19 and they said I had to have the test done before they could perform the procedure (It sure would have been nice if they told me that on the phone prior to me paying for my driver that day $150+). The nurse at that time told me she would take care of reversing the $275, I asked her twice because I didn't have a great feeling she would follow up, and I was right. I had the test done, I was negative. I called them back to tell them I was negative and to setup a new appointment. They told me they have no records of me paying the $275 or any billing for that amount. No matter what I said she wouldn't listen, she was rude and interrupted me constantly. Kinzel might be good but his staff is not worth the trouble.
What went well
No results
What could be improved
  • Office environment
  • Staff wasn't friendly
1 person found this helpful
Helpful
Jun 18, 2020
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provider
Gastroenterology
Reply
If I could give -5 stars, I would!! I have dual insurance, and my deductible is covered because of this. Office worker Sarah called me and said that she was having trouble contacting my doctor to get a referral, and asked me if I could contact them and have them contact her. I immediately went to the doctors office and had the doctors office personnel contact her. Before leaving the doctors office, I talked to Sarah and she said that was all that I needed to do and that everything was taken care of. Months later , I received a message on my credit report that a collection had been filed against me. I contacted them to find out what it was, and who had filed the collection. Too my SHOCK, it was filed from Dr. Jason E Kinzel's office. I have never ever had my credit tarnished!! I had perfect credit until this happened!!
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
3 people found this helpful
Helpful
Kevin Rivers – Jul 15, 2019
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provider
Gastroenterology
Reply
Bit of a god complex, kind of arrogant, but very thorough and knowledgeable. Wait time is **HORRIFIC** however. Both appointments I’ve had so far, he’s kept me waiting a minimum of one hour. If he’s your only option, not bad, but if you CAN see a different gastro, please do.
What went well
No results
What could be improved
No results
4 people found this helpful
Helpful
Mar 19, 2019
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provider
Gastroenterology
Reply
My husband has been out of his colon medication going on 3 weeks now. Left 3 messages with office staff.Last time left message told office staff person tell office manager call my husband back or Dr. Kinzel. Never heard from anyone as of today.My husband has an infection in the colon and has bleeding from this infection. The reason for this call was my husband could not afford the medication he had been taking, it went up at the drug store from $50 to $300 a month.Office staff problem
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
6 people found this helpful
Helpful
AL – Nov 05, 2018
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provider
Gastroenterology
Reply
Rude and arrogant office staff. Frequent appointment errors.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Didn't trust the provider's decisions
7 people found this helpful
Helpful
Iuka, MS – Aug 29, 2018
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provider
Gastroenterology
Reply
God used this man to save 9 years ago. If you are looking for a great physician. Here is one!!!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
  • Staff wasn't friendly
3 people found this helpful
Helpful
Apr 17, 2018
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provider
Gastroenterology
Reply
I have been a patient of Dr. Brasco for years.I you’re looking for entertainment, he is not your man. Yes he is very serious and gets down to business., I kind of like that in a doctor. I give him five stars.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
4 people found this helpful
Helpful
Patricia Larsen in Huntsville, Al. – Feb 19, 2018
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provider
Gastroenterology
Reply
I have met Doctors with the God syndrome and men with the Napoleon complex, with Dr Brasco you get a huge dose of both. He cuts you off when describing your symptoms both verbally and with hand motion. He refutes any prior treatment you have received from other doctors. I have never been treated so disrespectable. He acts as if your condition is your fault. Our vet treats our dog with more compassion.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
11 people found this helpful
Helpful
Jan 03, 2018
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provider
Gastroenterology
Reply
Dr Kinzel went above and beyond to explain and help.me through my GI experience. I wish there were more doctor's as concerned for me and my family as Dr Kinzel was. I have already referred him to 3 other family members who will attest to his help, knowledge , and professionalism with anything GI related. If you're in Huntsville ask for him.. you'll be glad to you did.!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 people found this helpful
Helpful
William in Madison – Jan 02, 2018
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provider
Gastroenterology
Reply
He saved my life. That deserves 5 stars.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
5 people found this helpful
Helpful
Toney, AL – Jan 03, 2017
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provider
Gastroenterology
Reply
Wonderful experience with Dr. Kinzel. Professional, kind, takes plenty of time with you and explains everything. Great staff too!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
7 people found this helpful
Helpful
Pam in Huntsville, AL – Jul 09, 2016
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provider
Gastroenterology
Reply
I went to the ER with side pain and was referred to Dr. Brasco as a follow up. It was the worst experience I have ever had in my life (and I've been to a good many physician's through the years). He was cold, brass, non-caring and basically said 'if you hurt, don't do what you are doing' and said the appointment was over. It was awful. Poor quality patient care!!!!
What went well
  • Office environment
  • Appointment scheduling
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
21 people found this helpful
Helpful
PB in Madison, AL – Jul 09, 2016
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provider
Gastroenterology
Reply
Dr Kinzel explained and educated me on the procedure I was going to receive. He answered all my questions and took the time to explain what I did not understand. I have COPD and other medical issues, I tolerated the procedure well. At follow up Dr. Kinzel took the time to go over the results. I would recommend Dr. Kinzel to my family
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
7 people found this helpful
Helpful
Montroy Yarbrough in Owens Cross Roads, AL – Mar 24, 2016
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