East Alabama Arthritis Center

Rheumatology • 1 Provider

1536 Professional Pkwy, Auburn AL, 36830

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East Alabama Arthritis Center is a medical group practice located in Auburn, AL that specializes in Rheumatology.

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Location

East Alabama Arthritis Center

1536 Professional Pkwy, Auburn, AL 36830

Reviews

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East Alabama Arthritis Center
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Provider Reviews
provider
Rheumatology
Dr Massey and her staff are very thoughtful, attentive and have surpassed my needs as a patient with Rheumatoid Arthritis! Just amazing!!!
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Wait times
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Charlene Caldwell – May 11, 2021
provider
Rheumatology
Like most so called Rheumatologist in this area, they never take new patients. Would be nice to get a Rheumatologist in this area that actually wanted to help the patients in this area. You can’t wait 6 - 8 months with gout.
What went well
No results
What could be improved
  • Difficult to schedule appointment
Helpful
Mar 05, 2021
provider
Rheumatology
She listens to your ailments and is good about testing. She prescribes a lot. My distasteful experience is when I have a flare up or need help with pain, I CAN NOT EVER get a prescription that day... Or the next... Or the next. When she does finally reply, it will be a tricyclic drug to alter your moods; it does not help with pain. When you are in serious pain, you really want help expedited. You don't get that though. That really lets me down and I have to suffer for several days. If you have chronic pain, she can help manage that, but when you have very painful sudden flares, she will let you suffer. Other than that, she's alright.
Helpful
K Davis – Sep 05, 2020
provider
Rheumatology
She listened to me!!! She has brought back my quality of life and I have multiple autoimmune diseases. She has recently started seeing my daughter as well and now my daughter has also gotten back her life and is starting nursing school. She cares enough to listen to my issues and then advises me on options and I choose and I feel so much happier since I switched to her practice.
What went well
  • Appointment scheduling
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Helpful
Nancy – Feb 12, 2020
provider
Rheumatology
So far, I have been waiting for 2.5 hours and haven’t seen the doctor! Still waiting...Ridiculous!
Helpful
May 09, 2019
provider
Rheumatology
Incredibly unprofessional and rude staff who were unprofessional and disorganized.
1 person found this helpful
Helpful
CATAULA, GA – Aug 21, 2018
provider
Rheumatology
I was referred to Dr Massey, Appointment was Yesterday,August 16th! I’ve had this appointment for a couple of months, I’m sure when I was referred to her off, they were given my insurance information. Drove all the way to Auburn, sign in , sat down, not to mention that I had faxed my information to them with my insurance name and number on the information sheet. I assume that they didn’t look at my information until I sign in. Dr Massey , only see you if you have a second insurance
What went well
No results
What could be improved
  • Office environment
  • Staff wasn't friendly
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
1 person found this helpful
Helpful
Mary in Columbus , GA – Aug 17, 2018
provider
Rheumatology
The doctor is very nice and helpful but the office policies for medications are a lot harsher than any of doctors. I can’t go from appointment to appointment on the prescriptions I receive. I do all the blood work as requested but the staff will require even more before getting my new prescriptions. Too much traveling, too many trips to the lab and eye doctors. I don’t understand why 90 days of medication and 2 lab visits between is too much to ask
What went well
  • Office environment
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
1 person found this helpful
Helpful
Lambert in AL – Jun 24, 2018
provider
Rheumatology
She is very uncaring, and unprofessional. Weeks go by and her staff doesn't return your calls. Her staff is unprofessional you can sit in a room and here them talking about and laughing at patients. They andndre rude on the phone etc. The office is chaotic with papers lying everywhere. Just a very disappointing appt today.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Long wait times
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
7 people found this helpful
Helpful
Auburn Alabama – Aug 02, 2017
provider
Rheumatology
Took 5 months to get my first appointment, and then Dr. Massey wouldn't let me tell her about the symptoms. She kept cutting me off and said she would find out through her questions (she didn't). Then on my follow up visit she spent maybe 3 minutes with me and left without telling me the results of all the tests she ran! Then her office never called to schedule an MRI like they were supposed to. Driving from Columbus GA is too far to get blown off so much... Changing doctors after 2 visits.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
9 people found this helpful
Helpful
Kristii Daniel in Columbus, GA – Jun 13, 2017
provider
Rheumatology
Long wait once the nurse checks your vitals and you get abandoned in the consulting room with door shut ....last 2 visits I was in room waiting for a human being for over an hour....YES I said an hour. They never call back when you leave a message, and general treatment by Dr & Staff is dehumanizing.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Office environment
  • Staff wasn't friendly
  • Long wait times
  • Appointment was rushed
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
21 people found this helpful
Helpful
Opelika, AL – Jul 27, 2016

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