Dr. Jenna Fiman, DMD
326 Northern Blvd Loudon Plz Albany, NY 12204
Accepting new patients
Dr. Fiman's Reviews
Likelihood to recommend Dr. Fiman
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What went well
- Appointment scheduling (18)
- Appointment wasn't rushed (18)
- Explained conditions well (18)
What could be improved
- Appointment was rushed (8)
- Didn't explain conditions well (8)
- Didn't listen or answer questions (8)
Reply
I'm a big fan of Dr. Fiman and her team at Loudon Plaza. Let's be real, no one likes going to the dentist, but if you have to go then this is the place to pick. The staff is friendly and professional, and they have taken extreme measures to make sure the office is safe during COVID. They're very upfront about cost as well. Highly recommend
What went well
- Staff friendliness
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Chad – Jul 13, 2020
Reply
My mum is almost 83 years old and she sat in the extremely cold waiting room for over 40 minutes, then she felt too cold to sit any longer so I asked the receptionist so she was nice to let mum sit in the back room where is much warmer! It's 28 degree today in Albany, I questioned Dentist Fiman about why almost every time we've been waiting so long and why her waiting room was so cold. She said every doctor's office waiting time is vary which she never knows how long we need to wait and she cannot control the building heating system blabla.....I asked her if she could check that room temperature,adding an electric heater to make it warmer, she said she cannot! We've been to many dotors, dentists offices, of course occasionally we need wait, but here at her office it happens all the time to wait at least 25 minutes even much longer. And, excuse me? the very cold waiting room for patients?! She didn't apologize until the last minute we walked out the exam room. A cold place, sadly.
What went well
No results
What could be improved
- Difficult to schedule appointment
- Office environment
- Staff wasn't friendly
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Jan 31, 2020
Reply
Just few weeks ago, I broke a part of a crown off. I called the emergency line and got a call back within 30 minutes!! Anna was reassuring while I panicked a little about the poor timing. She said that if I was in pain, to call her back, and someone would meet me at the office. If not, I would have the first appointment after the holiday. Here I am, with a temporary crown, feeling good! Thank you, Dr. Fiman! I would never go to another dentist after the excellent service I received!
What went well
No results
What could be improved
No results
May 03, 2019
Reply
Great service! My hygienist is always thorough and able to answer a lot of my questions and concerns. My dentist was great too and did the actual cleaning on my first visit. I have recommended Dr. Fiman to many friends and co-workers, and I will continue to do so.
What went well
No results
What could be improved
No results
May 03, 2019
Reply
She’s lazy. She really seems uninterested in providing dental care. She actually seems to avoid it. I have never dealt with such lame dentist before.
What went well
No results
What could be improved
- Office environment
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Feb 21, 2019
Reply
I can't say enough positive things about my experience with Dr. Fiman. She was extremely professional, knowledgeable and when I left my teeth looked great! I live in Cohoes area so her location is very convenient. Her staff was extremely polite and made my experience one of the most positive experience I've ever had at the dentist office.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Jose in Cohoes, NY – Dec 24, 2018
Reply
Had to have two molars (adult) extracted 3 years after Dr Fiman botched fillings on both teeth. She should not be allowed to practice at all as a dentist and does very poor work for quick money. I recommend any dentist but her.
What went well
No results
What could be improved
- Difficult to schedule appointment
- Office environment
- Staff wasn't friendly
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Albany, NY – Dec 20, 2018
Reply
The rudest receptionist I have ever spoken with in the medical field. I had to reschedule a first appointment and for some reason this was absolutely unacceptable to them. I made the cancellation the day before because I was called to cover someone at work the next day (a common issue). The receptionist refused to make another appointment for me, refused me even though they had space and open appointments. Such poor treatment of a new client. Can only imagine how they treat you once you are in.
What went well
No results
What could be improved
- Difficult to schedule appointment
- Office environment
- Staff wasn't friendly
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Sarah in Albany, NY – Aug 14, 2018
Reply
Dr. Fiman is gentle but very thorough. I have had cracks repaired and a crown. All work was perfect and the customer service is terrific. Highly recommend her and her staff.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
DW in Albany, NY – Jul 06, 2018
Reply
I had a root canal done yesterday at Dr. Fiman's office. Dr. Fiman and her staff are fabulous. I am very impressed with this Dr. I have no swelling or pain. She is very gentle and caring. Her staff is wonderful, friendly and professional. I am so happy to have found a great dentist after just moving here to Albany
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Cohoes, NY – Mar 24, 2017
Dr. Fiman's Reply –
Thank you so much for your review
Reply
Relocating and finding quality providers the first time around is always difficult. But not in this case. From the scheduling process (same week I called) to staff courtesy and Dr. Fiman's "bedside manner" this office is top notch. Dr. Fiman was forthright about what she could and could not do in my case (severe abscess and root canal), thorough in her explanation, patient with my questions and put me at ease throughout the entire process.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Charles in Slingerlands, NY – Nov 04, 2016
Reply
If you need a dentist that you can keep for life, look no further. First, they are exceptionally responsive to email. I chipped a tooth and emailed them out of the blue and they fit me in day of! No nonsense up selling and great referrals and recommendations. Ended up getting a crown by Dr. Fiman and cannot say enough of her skills and bedside manners. She answered every single question with delight. And their dental assistant really relaxed me and was so thoughtful.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
John in Glenmont, NY – Nov 02, 2016
Reply
We had a great first experience! Everyone in the office was extremely friendly and welcoming. They spent time explaining everything and really took time with their patients. It was my son's first time at the dentist and Dr. Fiman was amazing! We look forward to making this our family dentist.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Joan in Cohoes, NY – Oct 19, 2016
Reply
Dr. Fiman takes her time explaining procedures and truly cares about her patients. The staff is kind and they do great work, the office setting is professional, yet family friendly. Dr. Fiman took the time to speak with me about my dental needs. I appreciate the fact that I was not pushed or pressured to have certain procedures done, but instead the doctor discussed every potential option with me. I highly recommend Dr. Fiman who has been our family dentist for the last 5 years.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Irina in Clifton Park, NY – Sep 23, 2016
Dr. Fiman's Reply –
Thank you so much for your review
Reply
Just as others have stated she dropped my son as a patient claiming he had missed appointments when he had not. She also stretched out a simple root canal into at least 6 appointments so that she could bill for it. In my opinion she is totally unprofessional and I would NEVER recommend her to anyone.
What went well
No results
What could be improved
- Difficult to schedule appointment
- Staff wasn't friendly
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Sidda Lee in Albany, NY – Sep 18, 2016
Reply
A fantastic diagnostician. I came to Dr. Fiman after losing confidence in my family dentist. I was having terrible pain in two teeth after recent fillings done by the prior dentist and Dr. Fiman figured out why I was in pain and corrected it. She has a great personality and manages to instill confidence immediately. Her office is also very clean and her staff is very friendly. I am so very grateful to have found her.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Sofia in Glenmont, NY – Aug 06, 2016
Reply
I am writing this review for my husband. Dr. Jenna Fiman extracted a tooth for him. My husband really liked it that during the procedure, Dr. Fiman kept him informed of everything that she was doing. Dr. Fiman's demeanor helped to calm my husband down during the office visit. We will definitely return to this practice.
What went well
- Appointment scheduling
- Office environment
- Staff friendliness
- Wait times
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Heather_nurse in Troy, NY – Apr 21, 2016
Reply
Dr. Fiman does not explain any procedure and just starts doing things on your teeth. Without asking me anything she said I need a root canal and crown. She is a money hungry dentist and in my viewpoint does unnecessary procedures. Stay away from her. Extremely unhappy.
What went well
- Office environment
- Staff friendliness
What could be improved
- Appointment was rushed
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
Amy W in Latham, NY – Apr 18, 2016
Reply
I loved going there until there unprofessional nasty admin told me I couldn't be a patient there any more because I had cancelled appointments in the past. First of all I had been going there for more than 6 years, I would cancel a week or days before my appointment, I was never told about any cancellation policy, I never had to pay a cancellation fee, I was never warned this would happen if I cancelled another appointment.
What went well
- Appointment scheduling
- Appointment wasn't rushed
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
- Office environment
- Staff wasn't friendly
- Long wait times
jessica in Watervliet, NY – Feb 06, 2016