Patient satisfaction ratings and reviews are based on personal opinions. Before you choose any doctor you should take into account their background, training, specialized experience AND their patient satisfaction to ensure they are the right fit for you.
I believe in putting patient comfort and care first. I encourage patients to bring movies and music so they don't have to endure the dental noises that make some uneasy. I literally bend over backwards for the comfort of my patients because I always keep them sitting upright in the chair while I lean over them during treatment.