Healthgrades Frequently Asked Questions (FAQs)
- About Healthgrades
- Doctors & Providers
- Doctor Reviews
- Healthgrades Consumer User Accounts
- Healthgrades Emails
What is Healthgrades?
Healthgrades is the leading online resource for patients to find and connect with the right doctor or hospital. We help about a million people a day find and connect with healthcare providers. You can search for top-rated doctors or hospitals on our site, read what other patients have to say about them, and book an appointment. We also have a large library of slideshows, articles and videos to help you learn more about the specific condition you have or the procedure you need.
Is Healthgrades free?
Yes. Healthgrades is advertiser supported and therefore free for consumers to use. If you are a provider, click here to claim your free profile.
How do I contact customer service?
To contact our customer support team, please fill out our online form, here.
Doctors and Providers
Can you contact my doctor for me?
We are not able to leave a message for your doctor. We recommend that you contact your doctor by the phone number listed on their profile.
Can you give me my doctor's email address?
Unfortunately, we don't have access to individual doctor's email addresses. The best we can do is to point you to their phone number and address on our website.
How do I find a doctor on your site?
You can search for a doctor on any page of our website with the search bar at the top of the page. You’ll be able to search by specialty and your preferred location. You can also filter by insurance, distance, availability, patient reviews, gender, age and specialty.
Why isn't my doctor listed on your site?
We currently list every doctor in the country who has an active profile with the National Provider Identifier Registry, a government directory of all active providers in the country. If your doctor does not have a current NPI profile they will not have a listing on our site.
Where does your doctor data come from?
Data on Healthgrades.com is collected from a variety of sources including the National Provider Identifier Registry, a government directory of all active providers in the country, surveys directly from patients, claims data from government and third party sources, as well as information that comes directly from providers or practices.
Are doctors paying to be on this site?
Every provider who has a listing with the National Provider Identifier Registry has a free profile on healthgrades.com. There are advertising options available for hospitals or medical groups to promote their providers on our site, and these profiles are clearly marked as sponsored profiles.
How can I correct information on a doctor’s profile?
If you notice information on a doctor's profile that you believe is incorrect, please let us know by using our online form. Please include name of provider, address, phone and fax number and any other information that is inaccurate. Doctors can also claim and manage their own free profile by registering at update.healthgrades.com.
How do I leave a review for a doctor?
To leave a review for a doctor, you first need to find their profile on our site at www.healthgrades.com. On their profile, click the option under their name that says "LEAVE A REVIEW", and you should be directed to a pop-up form to fill out your review.
How do I remove a review I submitted?
If you created a Healthgrades account with password when submitting your review, you can simply log back into your account, and select ‘My Reviews’ from the menu. From this page, you will be able to remove or edit your review.
The alternative option is to email our customer service team at Reviews@healthgrades.com with your email address and doctor’s name you reviewed.
How do I edit a review I submitted?
If you created a Healthgrades account with password when submitting your review, you can simply log back into your account, and select ‘My Reviews’ from the menu. From this page, you will be able to edit your review.
An alternative option to edit an existing review is to submit a brand new one using the same email address. That new review will replace the previous one.
How do I flag a comment for review?
To flag a review which you believe displays inappropriate content or privacy information, click on the ellipsis (…) in the top right corner of the comment box and select “Flag Comment.” Complete the questionnaire and click “Submit Flag.” Once submitted, the customer service team will be notified of the flagged comment and will review based on our review guidelines.
Does Healthgrades monitor which reviews get published?
We do look at the reviews to make sure they comply with our guidelines. We’re committed to maintaining the quality and integrity of our reviews, so each review does go through a confirmation and auditing process. All content, both from patients and providers, is audited for inappropriate content prior to being published.
Will my review be posted anonymously?
When you leave a review, you have the option to include your name, city and state. If you choose not to fill out this information, your review will remain anonymous. Although we request your email address to send you confirmation of your review, this information will not be made public.
Why didn't my review get posted?
It’s possible that your review is still going through our confirmation process. If it hasn’t been posted in five days, it’s possible it wasn’t published because it violated our guidelines. You can review those guidelines here. Any reviews that include name-calling, personal attacks, racist comments, threats, obscenities, phone numbers, email addresses or URLs will not be posted on our site.
Why doesn't my doctor have a star rating?
If a doctor doesn't have a star rating on their profile, it's more than likely because a patient has not left a review for them yet. If you’d like to leave feedback for your doctor, you can be the first to leave a review for him/her on Healthgrades.com.
Why doesn't my doctor have written reviews?
Not everyone who provides feedback on a doctor includes a written review, so some providers only have star ratings while others have star ratings with written reviews. If you’d like to share your feedback, you can be the first patient to leave a written review for your doctor.
Do doctors pay for good reviews?
No, doctors cannot pay for good reviews.
Do doctors pay to have bad reviews removed?
No, doctors cannot pay to have negative reviews removed from our site.
Why can I view only some reviews?
Leaving a comment review is optional. Some reviews will only list star ratings if there are no comment reviews. If you’d like to leave a comment review for your doctor, be the first to leave him/her a review on Healthgrades.com.
Can I leave more than one review?
We don’t allow users to submit multiple reviews for one provider. Each time a user submits a new review for the same provider, the new review will appear and the older ones will be removed. You can, however, submit more than one review if you’re submitting for more than one provider.
Why did Healthgrades post my first and last name on my review?
When you leave a review, you have the option to include your name, city and state. If you choose not to fill out this information, your review will remain anonymous.
Are there rules on what I can and cannot say in my review?
Yes, and those are listed within our community guidelines. Any reviews that include name-calling, personal attacks, racist comments, threats, obscenities, phone numbers, email addresses or URLs will not be posted on our site.
How can I schedule an appointment on Healthgrades?
There are three ways you can use Healthgrades to schedule an appointment.
- Some providers have an online scheduling option within their profile, so you can schedule online that way.
- Some providers have an appointment request option integrated into their profile, where you request the appointment and our Healthgrades teams book it for you with the doctor.
- All providers have a phone number listed on their profile, and you can always call their office directly.
How long after requesting an appointment will someone get back to me?
It depends on how you booked the appointment. Generally, you should hear back within a few business days. If you called the doctor directly from our site and you haven’t heard back in a few days, try calling them again.
Does Healthgrades send me an appointment reminder?
You will get an appointment reminder, and it will either be from Healthgrades or from the provider you’ve made the appointment with.
How do I cancel my appointment?
If you scheduled the appointment through our website, please call (608) 828-0531 to cancel. If you scheduled it by calling the doctor directly, you’ll have to call them back to cancel.
Healthgrades Consumer User Accounts
What can I do with a Healthgrades account?
A Healthgrades account allows you to save doctors and request/book online appointments for featured doctors.
Can I sign up for a Healthgrades account?
How do I reset my password?
You can reset your password by selecting the "forgot your password" link on the login page. Please be sure you are using the correct email address. If you do not receive an email within a day, the address you entered is probably not the one you used to sign up.
Emails from Healthgrades
Why am I getting emails from Healthgrades?
There are a number of reasons you could be getting emails from us. If you reviewed a doctor on our site, shared a health story, or signed up for a Healthgrades account, you’ll receive our emails.
How do I opt-out of emails from Healthgrades?
You can opt-out of Healthgrades emails by visiting our secure email subscription manager here.
Does Healthgrades have an email newsletter?
We have a biweekly newsletter that covers a variety of health topics. You can sign up for this newsletter here.