How America's Best Hospitals Engage Patients in their Care

How America's Best Hospitals Engage Patients in their Care

Healthgrades recently released an annual list of America’s Best Hospitals. To coincide with the release of this list, Healthgrades also published a whitepaper that found that not only do America’s Best Hospitals demonstrate superior clinical outcomes, they also engage consumers as active participants in their care. 

Healthcare consumerism is requiring hospitals and health systems to innovate in a variety of areas, including quality, to meet growing expectations about the level of care, personalization and convenience. Here are examples of how leading hospitals engage consumers as active participants in their care:

* Virginia Mason Medical Center in Seattle, Wash., implemented the Orthopedic Patient-Peer Partner program, an idea put forth by the medical center’s orthopedic patients themselves. Through this program, patients who have undergone joint replacement surgery at Virginia Mason can return as volunteers to support and encourage others who are preparing to undergo hip, knee or shoulder replacement.

* HealthPartners hospitals in Minnesota work with first responders to extend care to patients in their homes. Through the Community Paramedic Program, the two largest hospitals in the HealthPartners system are working with local first responders to help patients be active participants in their own care—while creating partnerships that benefit the entire community.

* Penrose St. Francis Health Services in Colorado Springs, Colo., which has been named one of America’s 50 Best Hospitals for 10 consecutive years, engages consumers using multiple strategies, including an intervisit communication program—piloted with Healthgrades in 2016—that acts as a digital health coach. 

In addition to actively engaging patients in their care, recipients of the America’s 50 and 100 Best Hospitals Awards™ demonstrate superior clinical outcomes across the majority of common inpatient conditions and procedures* and sustained this performance for at least three consecutive years. Healthgrades research revealed that America’s Best Hospitals also outperform their peers in treating a core group of conditions that account for more than 80% of mortalities in areas evaluated by Healthgrades, †including heart attack, heart failure, pneumonia, respiratory failure, sepsis and stroke.

* At least 21 of the 32 procedures and conditions evaluated by Healthgrades using Medicare inpatient data from the Medicare Provider Analysis and Review (MedPAR) database

† For treatments across 19 rated conditions and procedures where mortality is the outcome

Access a complete list of the 2017 award recipients.

View Healthgrades hospital quality methodologies.

Learn more about how hospitals partner with Healthgrades.


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  • avatar
    Reese Gomez
    Mar 2017
    Dr Bowman, this is a great article. Patient engagement can actually generate revenue leveraging the Medicare Part B chronic care management and behavioral health codes. These codes drive $750 to $2000 per patient/year in new revenue and align the interests of the provider, patient and payer. These codes reimburse for non-face-to-face care. Medicare is actively promoting use of the code in regular webinars. Feel free to contact me if you would like more information. Reese -MD Revolution

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