Latest Stories

by: Christian Dwyer
Apr 20 2017

Health Happens Between Doctor Visits

We’ve heard for a long time: health care is continuous. From doctor’s visits and urgent care drop-ins to the choices you make – eating habits, wellness activities and more – all play into your health. And while your doctor should be involved in most of these activities, we know that most consumers visit their doctor fewer than three times a year. 

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by: Andrea Pearson
Apr 14 2017

Behind the Bots: The Strategy and Technology Behind Communicating with Patients Between Visits

A typical healthcare consumer visits their doctor’s office 2.7 times per year. But between these visits are the real moments that matter for managing a patient’s health over time. Hospitals and health systems are seeking ways to engage their patients outside the fifteen-minute appointment window. 

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by: Christian Dwyer
Apr 06 2017

Access is Key in New Era of Healthcare

Consumers have come to expect conveniences, such as the ability to schedule appointments online, book a reservation for a hotel instantly or catch a ride to work at the touch of a button. This expectation has seeped into the healthcare industry. 

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by: Scott Booker
Apr 04 2017

Building Patient Loyalty, One Word at a Time

In our industry, the relationship between providers and patients is foundational to high quality care. With rapidly shifting expectations from consumers and the deluge of messages around each and every corner, every healthcare executive, every marketer and every clinician must be thoughtful about the words they are using.

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by: Andrea Pearson
Mar 30 2017

A Day for Doctors: Why Today Means So Much to Patients

In our industry, the relationship between providers and patients is foundational to high quality care. Consumers cite the relationship they have with their doctor as crucially important, second only to the relationship they have with their spouse. Which is why today, National Doctor’s Day, is the perfect time to recognize physicians for their compassion, hard-work and ability to serve their patients and provide high quality care.

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From Twitter

@hgandreapearson Apr 25
Healthgrades debuts chat platform to link patients, doctors between visits https://t.co/HKiAsftJXC
@hgandreapearson Apr 20
"We need to connect with our patient's hopes, dreams, and fears." We couldn't agree more! @ZDoggMD #HealthShare17
@hgscottbooker Apr 20
.@zdoggmd rocks #HealthShare17 @Healthgrades #LetDoctorsBeDoctors https://t.co/FqmzoHIh7k https://t.co/f3uGGp3uaW
@hgscottbooker Apr 19
Move more. Eat well. Stress less. Love more. Words to live by! @DeanOrnishMD #HealthShare17 https://t.co/Fe7ZxHVy1U

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