Press Releases

Healthgrades Releases Its 2016 Outstanding Patient Experience Award and 2016 Patient Safety Excellence Award Recipients

DENVER, CO (April 5, 2016) – Healthgrades, the leading online resource for comprehensive information about physicians and hospitals, today announced the recipients of the 2016 Healthgrades Patient Safety Excellence Award™ and the 2016 Healthgrades Outstanding Patient Experience Award™.

Patient Safety Excellence Award recipients were determined by evaluating the occurrence of observed incidents and expected performance for 14 Patient Safety Indicators as defined by the Agency for Healthcare Research and Quality (AHRQ).

Outstanding Patient Experience Award recipients were identified through an evaluation of 10 patient experience measures, using data collected from a 32-question HCAHPS survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care during their inpatient hospital stay.

In addition, Healthgrades released a new digital infographic that identifies key observations regarding patient safety and experience. Findings include:

  • Four types of events make up nearly 75% of all patient safety events reported by hospitals. These include: accidental cut, puncture, or hemorrhage; collapsed lung; infections; and bed sores.

  • Patient safety recipients are always equally or more likely than non-recipient hospitals to have superior outcomes in specialty areas. For example, Patient Safety Excellence Award Recipients are 5.1 times more likely to receive a Specialty Excellence Award for spinal surgery; 3.4 times more likely for Orthopedics overall; and 2.3 times more likely for Pulmonary Care overall.

  • Hospitals that are top performers in patient experience continuously monitor trends in what patients find important as it relates to their overall assessment of a hospital stay.

“Our analysis reveals that patient safety is strongly associated with high quality care, so it is vitally important to choose a hospital that performs well on these key indicators,” said Evan Marks, Chief Strategy Officer, Healthgrades. “In addition, we found that consumers are increasingly using patient experience and satisfaction as a measure to both evaluate hospitals and to select where they want to obtain care, so hospitals need to listen to patients about what matters most in driving patient evaluations of their hospital.”
2016 Healthgrades Patient Safety Excellence Award™

In 2016, there were 466 hospitals across the nation that achieved the Healthgrades Patient Safety Excellence Award™. The distinction places this elite group of hospitals within the top 10% of all hospitals evaluated for their excellent performance in safeguarding patients from serious, potentially preventable complications during their hospital stays.

On average, 270,457 patient safety events could have been avoided if all hospitals, as a group from 2012 to 2014, performed similarly to hospitals performing better than expected on each of 13 patient safety indicators evaluated by Healthgrades, as well as zero instances of foreign object left during procedure.

2016 Healthgrades Outstanding Patient Experience Award™

There were 448 recipients that achieved the 2016 Healthgrades Outstanding Patient Experience Award™, representing the top 15% of hospitals in the nation for patient experience. Healthgrades evaluated 3,858 hospitals that submitted patient surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from April 2014 – March 2015.

“We applaud all recipients for their accomplishments and organizational commitment to delivering high-quality care, reducing patient safety events and providing a safe and positive experience for patients during their hospital stay,” said Mr. Marks.

About Healthgrades

Healthgrades, headquartered in Denver, Colorado, is the leading online resource for comprehensive information about physicians and hospitals. Today, more than one million people a day use the Healthgrades websites to search, compare and connect with hospitals and physicians based on the most important measures when selecting a healthcare provider: experience, hospital quality and patient satisfaction. For more information about Healthgrades, visit or download the Healthgrades iPhone app.