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Healthgrades Announces Its 2015 Outstanding Patient Experience Award and 2015 Patient Safety Excellence Award Recipients

Apr 7, 2015

DENVER, CO (April 7, 2015) – Healthgrades, the leading online resource for comprehensive information about physicians and hospitals, today announced the recipients of the 2015 Healthgrades Patient Safety Excellence Award™ and the 2015 Healthgrades Outstanding Patient Experience Award™. 

For the two awards, Healthgrades evaluated patient experience by applying a scoring methodology to 10 patient experience measures data supplied by the HCHAPS survey of patients’ perspectives of their hospital care. Patient safety was evaluated utilizing claims data from the Centers for Medicaid and Medicare Services (CMS), and the application of software and patient safety incidents as defined by the Agency for Healthcare Research and Quality (AHRQ). 

In addition, the company released a related white paper entitled, “Asking the Right Questions to Improve Patient Experience and Safety” that identifies key observations involving award recipients. 

The white paper explores the following questions: 

  1. How have the measurable elements of patient experience and their relationship to the “overall satisfaction” question and “likelihood to recommend” changed over time?
  2. What differences in patient experience responses exist when factoring in geography or hospital type?
  3. Are there areas where patient safety incidents are more likely to occur so focused efforts can be made to prevent them?

Important findings include:

  • Questions that once had high correlation with the “likelihood to recommend” responses (receiving help as soon as they wanted) are no longer highly correlated whereas others have taken their place (received information about care after discharge).
  • Specific experience measures that have high correlation to the overall score given by the patient vary by region and by hospital type.
  • Overall all the experience measures have a declining strength of relationship to the “likelihood to recommend” and the overall rating responses.

These findings, both in overall trends and the application of the regional and hospital type differences, suggest the experience measures themselves should be re-evaluated and updated. 
In terms of patient safety, Healthgrades found that Patient Safety Award recipients all performed higher in clinical outcomes than non-recipients for all the conditions and procedures evaluated.  In addition, the analysis shows the majority of incidents are concentrated into a subset of PSIs and specifically concentrated into a small number of conditions and procedures.

“In the area of patient experience, our white paper suggests that hospitals need to better understand shifting drivers of satisfaction in diverse patient populations across different hospital settings,” said Evan Marks, Chief Strategy Officer.  “With regard to patient safety, the Healthgrades report found that since 75% of incidents reported by all hospitals were concentrated within seven conditions/pr