Press Releases

Healthgrades Achieves HITRUST CSF® Certification to Manage Risk, Improve Security Posture and Meet Compliance Requirements

Validates Healthgrades commitment to upholding the highest standards of information security

Denver, Colo. (May 21, 2019) – Healthgrades, the leading online resource for information about physicians and hospitals, announced today that Healthgrades CRM and its underlying data platform1 has earned Certified status for information security by HITRUST.

HITRUST CSF Certified status demonstrates that the Healthgrades CRM have met key regulatory and industry-defined requirements and is appropriately managing risk. This achievement places Healthgrades in an elite group of organizations worldwide that have earned this certification. By including federal and state regulations, standards and frameworks, and incorporating a risk-based approach, the HITRUST CSF helps organizations address these challenges through a comprehensive and flexible framework of prescriptive and scalable security controls.

“Healthgrades CRM has been developed to the highest standards possible to ensure that we meet all compliance requirements, including HIPAA, NIST, ISO and COBIT,” said CJ Singh, Chief Technology Officer, Healthgrades. “By achieving HITRUST CSF Certification, our partners and clients can have confidence knowing that all of our platforms abide by these complex requirements and that their data are safely and securely stored across all platforms.”

“HITRUST has been working with the industry to ensure that the appropriate information protection requirements are in place when sensitive information is accessed or stored in a cloud environment. By taking the steps necessary to obtain HITRUST CSF Certified status, Healthgrades is distinguished as an organization that people can count on to keep their information safe,” said Ken Vander Wal, Chief Compliance Officer, HITRUST.

Recently, Healthgrades announced the launch of  the first Customer Data Platform (CDP) built for healthcare. Healthgrades CDP, engineered on top of the same HITRUST certified data platform that powers Healthgrades CRM, will bring together once disparate data into a single platform, serving as the underlying data management solution for powering CRM and other customer experience execution systems while enabling health systems to reach beyond traditional efforts to improve patient experience and patient engagement.

Learn more about how health systems partner with Healthgrades.  

1Healthgrades Enterprise Data Platform


About Healthgrades

Healthgrades is dedicated to empowering stronger and more meaningful connections between patients and their healthcare providers. At, we help millions of consumers each month find and schedule appointments with their provider of choice. With our scheduling solutions and advanced analytics applications, we help our health system clients representing over 1,500 hospitals across the country to cultivate new patient relationships, improve patient access, and build customer loyalty. At Healthgrades, better health gets a head start.