Outstanding Patient Experience Award - 100x111

Outstanding Patient Experience Award™ Recipients 2014

The Outstanding Patient Experience Award recognizes hospitals for patient satisfaction based on a survey of questions about doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions. Higher patient ratings can indicate higher quality of care with lower rates of medical errors.

Alabama

Baptist Medical Center East Montgomery, AL
East Alabama Medical Center and Skilled Nursing Facility Opelika, AL
Helen Keller Hospital Sheffield, AL
Jack Hughston Memorial Hospital Phenix City, AL
Russell Medical Center Alexander City, AL
Saint Vincent's Birmingham Birmingham, AL
University of Alabama Hospital Birmingham, AL

Alaska

Fairbanks Memorial Hospital Fairbanks, AK

Arizona

Flagstaff Medical Center Flagstaff, AZ
Mayo Clinic Hospital Phoenix, AZ

Arkansas

Arkansas Heart Hospital Little Rock, AR
Arkansas Surgical Hospital North Little Rock, AR
Chambers Memorial Hospital Danville, AR
Nea Baptist Memorial Hospital Jonesboro, AR

California

Community Hospital of the Monterey Peninsula Monterey, CA
Fresno Heart and Surgical Hospital Fresno, CA
Huntington Memorial Hospital Pasadena, CA
John Muir Medical Center - Walnut Creek Walnut Creek, CA
Kaiser Permanente Fresno Medical Center Fresno, CA
Kaiser Permanente Orange County - Anaheim Medical Anaheim, CA
Kaiser Permanente Santa Clara Medical Center Santa Clara, CA
Kaiser Permanente Woodland Hills Medical Center Woodland Hills, CA
Patients' Hospital of Redding Redding, CA
Peninsula Medical Center Burlingame, CA
Santa Barbara Cottage Hospital Santa Barbara, CA
Scripps Green Hospital La Jolla, CA
Sharp Coronado Hospital Coronado, CA
Sharp Memorial Hospital San Diego, CA
St. Helena Hospital Saint Helena, CA
Stanford Hospital and Clinics Stanford, CA
Sutter Auburn Faith Hospital Auburn, CA
Sutter Davis Hospital Davis, CA

Colorado

Animas Surgical Hospital Durango, CO
Exempla Good Samaritan Medical Center Lafayette, CO
McKee Medical Center Loveland, CO
Medical Center of the Rockies Loveland, CO
Mercy Regional Medical Center Durango, CO
Poudre Valley Hospital Fort Collins, CO
Valley View Hospital Glenwood Springs, CO
Yampa Valley Medical Center Steamboat Springs, CO

Connecticut

Middlesex Hospital Middletown, CT

Delaware

No hospitals in this state received this award.

District of Columbia

No hospitals in this state received this award.

Florida

Gulf Breeze Hospital Gulf Breeze, FL
Homestead Hospital Homestead, FL
Mayo Clinic Jacksonville, FL
Memorial Hospital Miramar Miramar, FL
Sacred Heart Hospital On the Emerald Coast Miramar Beach, FL
Sacred Heart Hospital On the Gulf Port Saint Joe, FL
South Miami Hospital South Miami, FL
West Kendall Baptist Hospital Miami, FL

Georgia

Emanuel Medical Center Swainsboro, GA
Emory University Hospital Atlanta, GA
Gordon Hospital Calhoun, GA
Hughston Hospital Columbus, GA
John D. Archbold Memorial Hospital Thomasville, GA
Northside Hospital - Forsyth Cumming, GA
Redmond Regional Medical Center Rome, GA
St. Mary's Health Care System Athens, GA
Tanner Medical Center - Carrollton Carrollton, GA

Hawaii

Castle Medical Center Kailua, HI
Pali Momi Medical Center Aiea, HI
Straub Clinic & Hospital Honolulu, HI
Wilcox Memorial Hospital Lihue, HI

Idaho

Saint Luke's Boise Medical Center Boise, ID
Saint Lukes Wood River Medical Center Ketchum, ID

Illinois

Abraham Lincoln Memorial Hospital Lincoln, IL
Adventist La Grange Memorial Hospital La Grange, IL
Advocate Lutheran General Hospital Park Ridge, IL
CGH Medical Center Sterling, IL
Cancer Treatment Centers of America at Midwestern Regional Medical Center Zion, IL
Central Dupage Hospital Winfield, IL
Gibson Area Hospital & Health Services Gibson City, IL
Illinois Valley Community Hospital Peru, IL
Katherine Shaw Bethea Hospital Dixon, IL
Memorial Hospital of Carbondale Carbondale, IL
Mendota Community Hospital Mendota, IL
Osf Holy Family Medical Center Monmouth, IL
Osf Saint Joseph Medical Center Bloomington, IL
Presence St. Mary’s Hospital Kankakee, IL
Rush University Medical Center Chicago, IL
Saint Josephs Hospital Breese, IL
St. Mary's Hospital Centralia, IL

Indiana

Community Heart and Vascular Hospital - North Indianapolis, IN
Community Hospital Munster, IN
Dupont Hospital Fort Wayne, IN
Floyd Memorial Hospital and Health Services New Albany, IN
Good Samaritan Hospital Vincennes, IN
Hendricks Regional Health Danville, IN
Indiana Orthopaedic Hospital Indianapolis, IN
Indiana University Health Goshen Hospital Goshen, IN
Indiana University Health North Hospital Carmel, IN
Indiana University Health West Hospital Avon, IN
Kentuckiana Medical Center Clarksville, IN
Memorial Hospital and Health Care Center Jasper, IN
Parkview Whitley Hospital Columbia City, IN
Saint Joseph Hospital and Health Center Kokomo, IN
Schneck Medical Center Seymour, IN
St. Vincent Heart Center of Indiana Indianapolis, IN
The Heart Hospital at Deaconess Gateway Newburgh, IN

Iowa

Jennie Edmundson Hospital Council Bluffs, IA
Mary Greeley Medical Center Ames, IA
Mercy Iowa City Iowa City, IA
Mercy Medical Center - Cedar Rapids Cedar Rapids, IA
Mercy Medical Center - Dubuque Dubuque, IA
Myrtue Medical Center Harlan, IA
Orange City Area Health System Orange City, IA
Pella Regional Health Center Pella, IA
The Finley Hospital Dubuque, IA
Trinity Regional Medical Center Fort Dodge, IA
Waverly Health Center Waverly, IA

Kansas

Kansas City Orthopaedic Institute Leawood, KS
Kansas Heart Hospital Wichita, KS
Kansas Medical Center Andover, KS
Lawrence Memorial Hospital Lawrence, KS
Manhattan Surgical Hospital Manhattan, KS
Mercy Regional Health Center Manhattan, KS
Saint Luke's South Hospital Overland Park, KS
Salina Surgical Hospital Salina, KS
Shawnee Mission Medical Center Shawnee Mission, KS
Summit Surgical Hutchinson, KS
The University of Kansas Hospital Kansas City, KS
Via Christi Hospital Wichita Saint Teresa Wichita, KS

Kentucky

Baptist Health Lexington Lexington, KY
Baptist Health Louisville Louisville, KY
Baptist Health Paducah Paducah, KY
Our Lady of Bellefonte Hospital Ashland, KY
Pikeville Medical Center Pikeville, KY
Saint Joseph - Berea Berea, KY
Saint Joseph London London, KY
Taylor Regional Hospital Campbellsville, KY
TriStar Greenview Regional Hospital Bowling Green, KY
Westlake Regional Hospital Columbia, KY

Louisiana

Central Louisiana Surgical Hospital Alexandria, LA
Cypress Pointe Surgical Hospital Hammond, LA
Doctors Hospital at Deer Creek Leesville, LA
Fairway Medical Center Covington, LA
Green Clinic Surgical Hospital Ruston, LA
Heart Hospital of Lafayette Lafayette, LA
Lafayette General Medical Center Lafayette, LA
Lafayette Surgical Specialty Hospital Lafayette, LA
Louisiana Heart Hospital Lacombe, LA
Monroe Surgical Hospital Monroe, LA
Our Lady of Lourdes Regional Medical Center Lafayette, LA
P. and S. Surgical Hospital Monroe, LA
Physicians Medical Center Houma, LA
Saint Elizabeth Hospital Gonzales, LA
Specialists Hospital Shreveport Shreveport, LA
St. Tammany Parish Hospital Covington, LA
Thibodaux Regional Medical Center Thibodaux, LA
Willis Knighton Bossier Health Center Bossier City, LA
Willis Knighton Medical Center Shreveport, LA

Maine

Cary Medical Center Caribou, ME
Maine Coast Memorial Hospital Ellsworth, ME
Mercy Hospital Portland, ME
Miles Memorial Hospital Damariscotta, ME
Mount Desert Island Hospital Bar Harbor, ME
Parkview Adventist Medical Center Brunswick, ME
Redington - Fairview General Hospital Skowhegan, ME
Saint Joseph Hospital Bangor, ME
Saint Mary's Regional Medical Center Lewiston, ME
York Hospital York, ME

Maryland

Anne Arundel Medical Center Annapolis, MD
The Johns Hopkins Hospital Baltimore, MD

Massachusetts

Brigham and Women's Faulkner Hospital Boston, MA
Brigham and Women's Hospital Boston, MA
Fairview Hospital Great Barrington, MA
Massachusetts General Hospital Boston, MA
Milford Regional Medical Center Milford, MA
Mount Auburn Hospital Cambridge, MA
New England Baptist Hospital Boston, MA
Newton - Wellesley Hospital Newton, MA
Winchester Hospital Winchester, MA

Michigan

Bronson Methodist Hospital Kalamazoo, MI
Carson City Hospital Carson City, MI
Chelsea Community Hospital Chelsea, MI
Holland Hospital Holland, MI
Mercy Health Saint Mary's Campus Grand Rapids, MI
Mercy Hospital - Cadillac Cadillac, MI
Metro Health Hospital Wyoming, MI
Munson Medical Center Traverse City, MI
Oaklawn Hospital Marshall, MI
Oakwood Southshore Medical Center Trenton, MI
Portage Health Hancock, MI
Saint Francis Hospital Escanaba, MI
Saint Joseph Mercy Ann Arbor Ypsilanti, MI
Sparrow Clinton Hospital Saint Johns, MI
Spectrum Health Zeeland Community Hospital Zeeland, MI
Spectrum Health- Butterworth Hospital Grand Rapids, MI
Spectrum Health- United Hospital Greenville, MI

Minnesota

Bigfork Valley Hospital Bigfork, MN
Cuyuna Regional Medical Center Crosby, MN
Essentia Health - St. Joseph's Medical Center Brainerd, MN
Fairview Northland Medical Center Princeton, MN
HealthEast Care System - Woodwinds Health Campus Woodbury, MN
Lakeview Hospital Stillwater, MN
Mayo Clinic Hospital - Saint Mary's Campus Rochester, MN
Mayo Clinic Methodist Hospital Rochester, MN
Meeker Memorial Hospital Litchfield, MN
New Ulm Medical Center New Ulm, MN
Ridgeview Medical Center Waconia, MN
Riverwood Healthcare Center Aitkin, MN
Saint Cloud Hospital Saint Cloud, MN
Saint Francis Regional Medical Center Shakopee, MN
Saint Joseph's Hospital Saint Paul, MN
Saint Josephs Area Health Services Park Rapids, MN
Stevens Community Medical Center Morris, MN

Mississippi

Baptist Memorial Hospital - Union County New Albany, MS
King's Daughters Medical Center - Brookhaven Brookhaven, MS
Lawrence County Hospital Monticello, MS
North Mississippi Medical Center Tupelo, MS
Saint Dominic - Jackson Memorial Hospital Jackson, MS

Missouri

Barton County Memorial Hospital Lamar, MO
Capital Region Medical Center Jefferson City, MO
Hannibal Regional Hospital Hannibal, MO
SSM Saint Joseph Hospital West Lake Saint Louis, MO
Saint Francis Medical Center Cape Girardeau, MO
Saint Luke's East Hospital Lees Summit, MO
Saint Luke's Hospital of Kansas City Kansas City, MO
Saint Luke's North Hospital - Barry Road Kansas City, MO
Southeast Health Cape Girardeau, MO
St. Luke's Hospital Chesterfield, MO

Montana

Billings Clinic Billings, MT
Great Falls Clinic Medical Center Great Falls, MT
Saint Patrick Hospital Missoula, MT

Nebraska

Bellevue Medical Center Bellevue, NE
Brodstone Memorial Hospital Superior, NE
Bryan Health Medical Center - East Lincoln, NE
CHI Health Bergan Mercy Omaha, NE
CHI Health Lakeside Omaha, NE
CHI Health Midlands Papillion, NE
CHI Health Nebraska Heart Lincoln, NE
CHI Health St. Francis Grand Island, NE
Faith Regional Health Services Norfolk, NE
Mary Lanning Healthcare Hastings, NE
Midwest Surgical Hospital Omaha, NE
Nebraska Orthopaedic Hospital Omaha, NE
The Nebraska Methodist Hospital Omaha, NE

Nevada

No hospitals in this state received this award.

New Hampshire

Concord Hospital Concord, NH
Exeter Hospital Exeter, NH
Frisbie Memorial Hospital Rochester, NH
Wentworth - Douglass Hospital Dover, NH

New Jersey

Deborah Heart & Lung Center Browns Mills, NJ
Valley Hospital Ridgewood, NJ

New Mexico

No hospitals in this state received this award.

New York

Highland Hospital Rochester, NY
Northern Westchester Hospital Mount Kisco, NY
Putnam Hospital Center Carmel, NY
Saint Francis Hospital Roslyn Roslyn, NY
White Plains Hospital White Plains, NY

North Carolina

CaroMont Health Gastonia, NC
CarolinaEast Medical Center New Bern, NC
Carolinas Medical Center - Lincoln Lincolnton, NC
Carolinas Medical Center - Mercy Charlotte, NC
Carolinas Medical Center - Northeast Concord, NC
Carolinas Medical Center - University Charlotte, NC
Duke University Hospital Durham, NC
Firsthealth Moore Regional Hospital Pinehurst, NC
Hugh Chatham Memorial Hospital Elkin, NC
Mission Health Asheville, NC
New Hanover Regional Medical Center Wilmington, NC
North Carolina Specialty Hospital Durham, NC
Park Ridge Health Hendersonville, NC
Rex Hospital Raleigh, NC
The Outer Banks Hospital Nags Head, NC
University of North Carolina Hospital Chapel Hill, NC
Vidant Bertie Hospital Windsor, NC
Vidant Chowan Hospital Edenton, NC
Vidant Medical Center Greenville, NC
Vidant Roanoke-Chowan Hospital Ahoskie, NC

North Dakota

No hospitals in this state received this award.

Ohio

Aultman Hospital Canton, OH
Blanchard Valley Hospital Findlay, OH
Bluffton Hospital Bluffton, OH
CHWC Bryan Hospital Bryan, OH
Christ Hospital Cincinnati, OH
Cleveland Clinic Cleveland, OH
Dublin Methodist Hospital Dublin, OH
Institute for Orthopaedic Surgery Lima, OH
Magruder Hospital Port Clinton, OH
Mary Rutan Hospital Bellefontaine, OH
Mercy Health - Clermont Hospital Batavia, OH
Mercy Health - Fairfield Hospital Fairfield, OH
Mercy Hospital of Defiance Defiance, OH
Mercy Saint Anne Hospital Toledo, OH
Mercy Willard Hospital Willard, OH
ProMedica Bay Park Hospital Oregon, OH
ProMedica Defiance Regional Hospital Defiance, OH
Saint Elizabeth Boardman Health Center Boardman, OH
The Bellevue Hospital Bellevue, OH
University Hospitals Conneaut Medical Center Conneaut, OH
West Chester Hospital West Chester, OH
Wood County Hospital Bowling Green, OH
Wooster Community Hospital Wooster, OH

Oklahoma

Bailey Medical Center Owasso, OK
Cancer Treatment Centers of America at Southwestern Regional Medical Center Tulsa, OK
Northwest Surgical Hospital Oklahoma City, OK
Oklahoma Heart Hospital Oklahoma City, OK
Oklahoma Heart Hospital South Oklahoma City, OK
Oklahoma Spine Hospital Oklahoma City, OK
Oklahoma Surgical Hospital Tulsa, OK
Stillwater Medical Center Stillwater, OK
Tulsa Spine and Specialty Hospital Tulsa, OK

Oregon

Legacy Meridian Park Medical Center Tualatin, OR
Providence Newberg Medical Center Newberg, OR
Salem Hospital Salem, OR
Silverton Hospital Silverton, OR

Pennsylvania

Advanced Surgical Hospital Washington, PA
Bryn Mawr Hospital Bryn Mawr, PA
Chester County Hospital West Chester, PA
Doylestown Hospital Doylestown, PA
Dubois Regional Medical Center Du Bois, PA
Lansdale Hospital Lansdale, PA
Meadville Medical Center Meadville, PA
Monongahela Valley Hospital Monongahela, PA
Oss Orthopaedic Hospital York, PA
Paoli Hospital Paoli, PA
Physician's Care Surgical Hospital Royersford, PA
Rothman Orthopaedic Specialty Hospital Bensalem, PA
Saint Clair Hospital Pittsburgh, PA
St. Mary Medical Center Langhorne, PA
Surgical Institute of Reading Wyomissing, PA

Rhode Island

Miriam Hospital Providence, RI
South County Hospital Wakefield, RI

South Carolina

Bon Secours Saint Francis Hospital Charleston, SC
Bon Secours St. Francis Health System Greenville, SC
East Cooper Medical Center Mount Pleasant, SC
Greer Memorial Hospital Greer, SC
Mary Black Memorial Hospital Spartanburg, SC
McLeod Regional Medical Center Florence, SC
Musc Medical Center Charleston, SC
Patewood Memorial Hospital Greenville, SC
Roper Hospital Charleston, SC
Self Regional Healthcare Greenwood, SC
Village Hospital Greer, SC
Waccamaw Community Hospital Murrells Inlet, SC

South Dakota

Avera Heart Hospital of South Dakota Sioux Falls, SD
Avera Queen of Peace Mitchell, SD
Avera Sacred Heart Hospital Yankton, SD
Black Hills Surgical Hospital Rapid City, SD
Dakota Plains Surgical Center Aberdeen, SD
Lewis & Clark Specialty Hospital Yankton, SD
Sioux Falls Specialty Hospital Sioux Falls, SD
Siouxland Surgery Center Dakota Dunes, SD

Tennessee

Fort Sanders Regional Medical Center Knoxville, TN
Franklin Woods Community Hospital Johnson City, TN
Memorial Hospital Chattanooga, TN
Memorial Hospital Hixson Hixson, TN
Parkwest Medical Center Knoxville, TN
Saint Thomas Hospital for Spinal Surgery Nashville, TN
Saint Thomas West Hospital Nashville, TN
University of Tennessee Medical Center Knoxville, TN
Vanderbilt University Hospital Nashville, TN
Wellmont Hawkins County Memorial Hospital Rogersville, TN

Texas

Baylor Jack and Jane Hamilton Heart and Vascular Hospital Dallas, TX
Baylor Medical Center at Trophy Club Trophy Club, TX
Baylor Orthopedic and Spine Hospital at Arlington Arlington, TX
Baylor Regional Medical Center at Plano Plano, TX
Citizens Medical Center Victoria, TX
Covenant Medical Center - 19th Street Lubbock, TX
East Texas Medical Center - Gilmer Gilmer, TX
Glen Rose Medical Center Glen Rose, TX
Heritage Park Surgical Hospital Sherman, TX
Hill Country Memorial Hospital Fredericksburg, TX
Houston Methodist Hospital Houston, TX
Houston Physicians' Hospital Webster, TX
Lubbock Heart Hospital Lubbock, TX
Memorial Hermann Memorial City Medical Center Houston, TX
Memorial Hermann Surgical Hospital- First Colony Sugar Land, TX
Methodist Mansfield Medical Center Mansfield, TX
North Central Surgical Center Dallas, TX
Quail Creek Surgical Hospital Amarillo, TX
Seton Medical Center Hays Kyle, TX
St. David's Medical Center Austin, TX
St. David's North Austin Medical Center Austin, TX
St. David's South Austin Medical Center Austin, TX
St. Joseph Regional Health Center Bryan, TX
Texas Health Center for Diagnostics and Surgery Plano, TX
Texas Health Harris Methodist Hospital Southlake Southlake, TX
Texas Health Harris Methodist Hospital Stephenville Stephenville, TX
Texas Health Presbyterian Hospital Plano Plano, TX
Texas Health Presbyterian Hospital Rockwall Rockwall, TX
The Heart Hospital Baylor Plano Plano, TX
The Physicians Centre Hospital Bryan, TX
United Regional Health Care System Wichita Falls, TX
University Medical Center Lubbock, TX
Usmd Hospital at Fort Worth Fort Worth, TX
Ut Southwestern University Hospital - Zale Lipshy Dallas, TX
Wise Regional Health System Decatur, TX
Woodland Heights Medical Center Lufkin, TX

Utah

Alta View Hospital Sandy, UT
Bear River Valley Hospital Tremonton, UT
Dixie Regional Medical Center Saint George, UT
Intermountain McKay-Dee Hospital Ogden, UT
Intermountain Medical Center Murray, UT
Lds Hospital Salt Lake City, UT
Logan Regional Hospital Logan, UT
University of Utah Health Care Salt Lake City, UT
Valley View Medical Center Cedar City, UT

Vermont

Southwestern Vermont Medical Center Bennington, VT

Virginia

Carilion Giles Community Hospital Pearisburg, VA
Lynchburg General Hospital Lynchburg, VA
Martha Jefferson Hospital Charlottesville, VA
Sentara Norfolk General Hospital Norfolk, VA
Sentara Princess Anne Hospital Virginia Beach, VA
Sentara Williamsburg Regional Medical Center Williamsburg, VA
Virginia Hospital Center - Arlington Arlington, VA

Washington

Central Washington Hospital Wenatchee, WA
Island Hospital Anacortes, WA
Legacy Salmon Creek Medical Center Vancouver, WA
Providence Mount Carmel Hospital Colville, WA
Pullman Regional Hospital Pullman, WA
St. Elizabeth Hospital Enumclaw, WA
University of Washington Medical Center Seattle, WA
Virginia Mason Medical Center Seattle, WA
Wenatchee Valley Hospital Wenatchee, WA
Whitman Hospital and Medical Center Colfax, WA

West Virginia

Mon General Hospital Morgantown, WV
Saint Mary's Medical Center Huntington, WV

Wisconsin

Appleton Medical Center Appleton, WI
Aurora BayCare Medical Center Green Bay, WI
Aurora Medical Center Summit, WI
Aurora Medical Center - Oshkosh Oshkosh, WI
Aurora Medical Center Manitowoc County Two Rivers, WI
Aurora Medical Center in Gafton Grafton, WI
Bellin Memorial Hospital Green Bay, WI
Froedtert Health - Froedtert Hospital Milwaukee, WI
Gundersen Lutheran Medical Center La Crosse, WI
Lakeview Medical Center Rice Lake, WI
Mayo Clinic Health System - Franciscan Medical Center La Crosse, WI
Mayo Clinic Health System Eau Claire Hospital Eau Claire, WI
Mercy Medical Center Oshkosh, WI
Midwest Orthopedic Specialty Hospital Franklin, WI
Ministry Door County Medical Center Sturgeon Bay, WI
Monroe Clinic Monroe, WI
Oakleaf Surgical Hospital Eau Claire, WI
Oconomowoc Memorial Hospital Oconomowoc, WI
Orthopaedic Hospital of Wisconsin Glendale, WI
River Falls Area Hospital River Falls, WI
Riverview Hospital Wisconsin Rapids, WI
Sacred Heart Hospital Eau Claire, WI
Saint Elizabeth Hospital Appleton, WI
Saint Mary's Hospital Madison, WI
Saint Mary's Janesville Hospital Janesville, WI
Sauk Prairie Memorial Hospital Prairie Du Sac, WI
Stoughton Hospital Stoughton, WI
Theda Clark Medical Center Neenah, WI
University of Wisconsin Hospitals And Clinics Madison, WI
Vernon Memorial Healthcare Viroqua, WI
Waukesha Memorial Hospital Waukesha, WI
Waupun Memorial Hospital Waupun, WI
Wheaton Franciscan Healthcare - Franklin Franklin, WI

Wyoming

No hospitals in this state received this award.
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You agree not to engage in any activity that would constitute copyright infringement with respect to the Site Materials, including without limitation the Ratings, and/or the 1-3-5 star rating system and methodology. You acknowledge that Healthgrades selected, compiled, arranged and adjusted data and information regarding Healthcare Providers and the Ratings are original compilations (as defined by the 1976 Copyright Act, 17 U.S.C. § 101) containing material wholly and exclusively original to Healthgrades. You may not reproduce, create derivative works of, distribute, publicly perform or publicly display the Site Materials or any portion thereof without Healthgrades' prior written consent. By way of illustration but not limitation, except as expressly permitted in this User Agreement or otherwise permitted by us in writing, you may not, directly or indirectly, transmit, download, upload, post, sell, rent, license, transfer, disclose, mirror, frame, reverse engineer, decompile, disassemble, or use any aspect of this Site or any Site Materials (including, but not limited to, any Ratings), in whole or in part, in any form or by any means. Also by way of illustration but not limitation, except as expressly permitted in this User Agreement or otherwise permitted by us in writing, you may not, directly or indirectly, use any of the Ratings for any purposes other than your personal, non-commercial evaluation of Healthcare Providers, to compile mailing lists or other lists of Healthcare Providers for commercial purposes, to establish independent data files or compendiums of statistical information or in violation of any applicable laws or regulations. Additionally, you may not use any metatags or any other "hidden text" utilizing the name "Healthgrades" without our prior written permission.

Further, you agree not to engage in any activity that would constitute unfair competition or trademark infringement in connection with the Site Materials, including without limitation the Ratings. You acknowledge that Healthgrades®, Healthgrades.com™, the CHECKMARK DESIGN AND FIVE STAR RATING LOGO®, GUIDING AMERICA TO BETTER HEALTHCARE®, GUIDING AMERICANS TO THEIR BEST HEALTH™, THE HEALTHCARE RATING EXPERTS™, THE HEALTHCARE QUALITY EXPERTS™, HEALTHGRADES CONNECTING POINT™, HEALTHGRADES FOCAL POINT™, HEALTHGRADES PATIENT DIRECT CONNECT™, DISTINGUISHED HOSPITAL AWARD™, DISTINGUISHED HOSPITAL AWARD FOR CLINICAL EXCELLENCE™, DISTINGUISHED HOSPITAL AWARD FOR PATIENT SAFETY™, SPECIALTY EXCELLENCE AWARD™, PATIENT SAFETY EXCELLENCE AWARD™, PEDIATRIC PATIENT SAFETY EXCELLENCE AWARD™, EMERGENCY MEDICINE EXCELLENCE AWARD™, OUTSTANDING PATIENT EXPERIENCE AWARD™, HEALTHGRADES FIVE-STAR DOCTORS™, HEALTHGRADES PATIENT-PREFERRED DOCTORS™, HEALTHGRADES RECOGNIZED DOCTORS™, PHYSICIAN REPORT CARDS™, NURSING HOME REPORT CARDS™, HOME HEALTH REPORT CARDS™, HOSPITAL QUALITY GUIDE™, PHYSICIAN QUALITY GUIDE™, NURSING HOME QUALITY GUIDE™, HOME HEALTH QUALITY GUIDE™, HOSPITAL QUALITY REPORT™, PHYSICIAN QUALITY REPORT™, PHYSICIAN QUALITY COMPARISON REPORT™, NURSING HOME QUALITY REPORT™, and NURSING HOME QUALITY COMPARISON REPORT™ (collectively, "Healthgrades Marks") are service marks and trademarks of Healthgrades. You acknowledge that Healthgrades actively and extensively uses and promotes the Healthgrades Marks and that there is substantial goodwill associated with the Healthgrades Marks. You agree not to cite (orally, in writing or otherwise), reproduce or re-publish the Ratings and Healthgrades Marks in any manner likely to deceive or cause confusion in the marketplace. You understand and agree that, due to the nature of Healthgrades' products and services, any unauthorized citation, reproduction or re-publication of the Ratings and use of any of the Healthgrades Marks is likely to be deceptive and cause confusion in the marketplace, suggest non-existent sponsorship or endorsement by Healthgrades, misappropriate Healthgrades' reputation, goodwill business opportunities and revenues, or otherwise misappropriate the cachet of Healthgrades' products and/or services; thus, you agree not to cite (orally, in writing or otherwise), reproduce or re-publish the Ratings and Healthgrades Marks without the prior written permission of Healthgrades and you hereby waive any right to assert any "nominative fair use" or "nominative use" defense in any trademark infringement action brought against you in the event that you do cite, reproduce or re-publish the Ratings and Healthgrades Marks without the prior written permission of Healthgrades. You further acknowledge that other names and logos contained in this Site or in the Site Materials are trademarks and service marks of third parties and may not be used without the permission of the trademark or service mark owner.

The Ratings constitute confidential and valuable proprietary compilations owned by Healthgrades. You will protect the confidentiality of (and not disclose to any person) the Ratings for three (3) years from the date you accessed such information, by using at least the same degree of care as you use to protect your own confidential information, but no less than a reasonable degree of care. Your disclosure of information contained in the Ratings pursuant to a judicial or administrative order will not be deemed to be a breach of this User Agreement, provided that you provide timely written notice of such order to Healthgrades and reasonably cooperate with Healthgrades efforts to contest or limit the scope of such order. Any breach of the foregoing confidentiality obligation will cause Healthgrades irreparable harm for which there is no adequate legal remedy. In the event of any actual or threatened breach of this Agreement, Healthgrades will be entitled to obtain injunctive and all other appropriate relief from a court of competent authority, without being required to: (a) show any actual damage or irreparable harm; (b) prove the inadequacy of its legal remedies; or (c) post any bond or other security.

Please be aware that we actively and aggressively enforce our intellectual property rights to the fullest extent of the law. Please send an e-mail to info@healthgrades.com to receive additional information about the possibility of alternative arrangements regarding the Ratings.

4. Password Maintenance and Responsibility

If you wish to access certain areas of this Site or the Site Materials available on or through certain areas of this Site, you must choose a password during your completion of this Site's registration process. By registering, you represent, warrant and covenant that: (a) you are at least 18 years of age; (b) you are using your actual identity; (c) you have provided only true, accurate, current and complete information about yourself during the registration process; and (d) you will maintain and promptly update the information that you provide to keep it true, accurate, current and complete. You may update your information at any time by logging into the Site and clicking on "Account Log In."

By logging onto this Site using any password, you represent, warrant and covenant that you are authorized to use such password and to engage in the activities that you conduct thereunder. You are solely responsible for the confidentiality and use of your password, as well as for any activities conducted on or through this Site using your password. If you wish to cancel a password, or if you become aware of any loss, theft or unauthorized use of a password, please notify us immediately. We reserve the right to delete or change any password at any time and for any reason.

5. Term and Termination

This User Agreement will take effect at the time you click "I Agree" or access, use or browse this Site or any Site Materials. We reserve the right, at any time and for any reason, without notice to you: (a) to deny you access to this Site, the Site Materials or any portion thereof; (b) to change, remove or discontinue the Site or any portion thereof, or any of the Site Materials or services available on or through this Site; or (c) to terminate this User Agreement. Upon termination of this User Agreement, all licenses granted to you under this User Agreement immediately and automatically terminate and you may no longer access, browse or otherwise use this Site, the Site Materials or any portion thereof.

6. Our Privacy Policy

We consider the protection of our users' personal data to be important. Therefore, we have adopted a Privacy Policy outlining our personal data collection and use practices. Please refer to it for details about how we collect and use personal information from users of this Site. By agreeing to the terms of this User Agreement, you are automatically agreeing to our Privacy Policy, which is incorporated herein.

7. Links to Other Sites

This Site may contain links to other sites on the World Wide Web for the convenience of our users. These other sites have not been reviewed by us and are maintained by third parties over which we exercise no control. Accordingly, we expressly disclaim any responsibility for the content, policies and practices of these other sites and for the availability, accuracy, reliability, completeness, currency, quality, performance or suitability of the information, products and services available or advertised on or through these other sites. Moreover, these links do not imply, directly or indirectly, our endorsement of or affiliation with any other site or site owner, or any information, products or services provided by any third party. When leaving this Site, you should be aware that our terms and policies may no longer govern, and, therefore, you should review the applicable terms and policies of each linked site.

8. Third Party Content and Privacy Information Delivered to Third Parties

Some of the Site Materials, including but not limited to, certain healthcare information, product reviews, news, data, research, analysis and opinions, are provided by independent information providers ("IIPs"). We make no representations with respect to, nor do we guarantee or endorse the availability, accuracy, reliability, completeness, currency, quality, performance, suitability, or correct sequencing of any information, materials or other content provided by any of the IIPs. We do not endorse, oppose or edit any opinion or analysis expressed by any of the IIPs. We assume no responsibility or liability for any information, materials or other content provided by any of the IIPs. Moreover, any private information you deliver to third parties accessed through a link at the Site will be held subject to the privacy policies of that third party, and not Healthgrades.

9. Submissions - Rules and Permission to Use 

Any and all materials (other than information given in connection with registration, which shall be treated as set forth in other provisions of this User Agreement), including without limitation patient surveys, physician responses, suggestions, feedback, ideas, concepts, comments, illustrations and other materials that you disclose or offer to us on or in connection with this Site or any Site Materials ("Submissions") are submitted by you without any restrictions or expectation of confidentiality. You hereby assign to us without additional consideration or further obligation, all rights now known or hereafter existing to use, allow others to use, or assign the right to use, the Submissions. You further agree that your Submissions may be used without restriction for any purpose whatsoever, commercial or otherwise, without compensation to you, including the right to use, reproduce, modify, adapt, publish, transmit, publicly perform or display, translate, create derivative works from, or otherwise communicate to the public the Submissions on this Site or elsewhere by us, our assigns or others we have allowed to use your Submissions. You will not assert any proprietary right or moral right of any kind with respect to any Submissions.

You represent and warrant to Healthgrades that:

  • you own, or are otherwise lawfully authorized to use, all Submissions and portions thereof that you transmit to or through this Site;
  • any Submissions submitted by you will not contain any of the following material (the “Proscribed Material”): 
    • material that is false, factually inaccurate or misleading;
    • material that is defamatory, libelous, deceptive or fraudulent;
    • material that violates any U.S. or foreign law or regulation, including without limitation any law or regulation governing advertising or testimonials;
    • material that discriminates against, ridicules, harasses or disparages an individual or group for any reason, or on the basis of race, religion, national origin, gender, sexual orientation, marital status, age, disability or any other status that Healthgrades deems inappropriate for the Site;
    • material that violates any person’s privacy right;
    • material that infringes or violates any person’s copyright, trademark or other intellectual property right;
    • material that is obscene or derogatory; and
    • material that promotes violence, firearms, ammunition or weapons designed to inflict serious bodily harm;
    • material that Healthgrades deems, in its sole discretion, objectionable or inappropriate for the Site;  and
  • Healthgrades’s use of any Submission, as permitted under this User Agreement, does not and will not violate any U.S. or foreign law or regulation, including without limitation any law related to advertising or testimonials, any law concerning defamation, libel and privacy, and any copyright, trademark or other intellectual property law, and will not cause injury to any person or entity.

10. Confidentiality on the Internet

Use of the Internet is solely at your own risk and is subject to all applicable local, state, federal, and international laws and regulations. While we have endeavored to create a secure and reliable site, please be advised that the confidentiality of any communication or material transmitted to us over the Internet cannot be guaranteed. Consequently, neither we nor our Affiliates are responsible for the security of any information transmitted via the Internet, the accuracy of the information contained on this Site, or for the consequences of any reliance on such information. You must make your own determination as to these matters.

11. Electronic Communications with Healthgrades

Should you elect to send or receive e-mail communications of any kind to or from Healthgrades, you represent and warrant to Healthgrades that your e-mail service has appropriate and adequate security systems necessary to prevent unauthorized access to outbound or inbound e-mail transmissions. You further agree that the content (including any Site Materials) in any e-mail or other electronic communication you receive from Healthgrades is subject to the provisions of this User Agreement.

12. Site Monitoring

We reserve the right to view, monitor and record activity on this Site without notice to or permission from you. We may disclose any records, electronic communications, information, materials or other content of any kind: (a) if we believe in good faith that applicable law, regulation or legal process requires it; (b) if such disclosure is necessary or appropriate to operate this Site; or (c) to protect our rights or property or the rights or property of our users and business partners. However, we are not responsible for screening, policing, editing or monitoring this Site.

We are committed to complying with all applicable U.S. and foreign laws and regulations, including without limitation copyright and related laws, and expect all Users of this Site to comply with all applicable laws and regulations as well. Using this Site to transmit any Proscribed Materials is expressly prohibited under the User Agreement.

If it comes to our attention, we discover or we are notified of an allegation that this Site or a Submission contains any Proscribed Materials, then we may, but have no obligation to, investigate the allegation and determine in our sole discretion whether to remove or request the removal of the same from this Site. Notices to us regarding any alleged violation of this User Agreement or copyright infringement on this Site should be directed to Healthgrades at the following e-mail address: info@healthgrades.com.

13. Events Beyond Our Control

You absolve and release us and our Affiliates from any claim of harm resulting from any cause(s) over which we or they do not have direct control, including, but not limited to, failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems, computer viruses or other damaging code or data, unauthorized access, theft, operator errors, severe weather, earthquakes, natural disasters, strikes or other labor problems, wars, or governmental restrictions, and disclosure of your private health information that you have provided to third parties through links on our Site.

14. Disclaimers

THIS SITE AND THE SITE MATERIALS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND ARE INTENDED FOR INFORMATIONAL PURPOSES ONLY. WHILE WE ENDEAVOR TO PROVIDE THE MOST ACCURATE, UP TO DATE INFORMATION AVAILABLE, THE SITE MATERIALS MAY CONTAIN TECHNICAL OR OTHER INACCURACIES OR TYPOGRAPHICAL ERRORS, AND MAY BE CHANGED OR UPDATED WITHOUT NOTICE.

TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO: (A) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, RELIABILITY, COMPLETENESS, CURRENCY, QUALITY, PERFORMANCE OR SUITABILITY OF THIS SITE, THE SITE MATERIALS, OR ANY PRODUCTS, SERVICES OR RESULTS OBTAINED ON OR THROUGH THIS SITE; AND (B) ANY IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, THAT THIS SITE OR ANY SITE MATERIALS WILL ASSIST YOU IN IDENTIFYING A SUITABLE HEALTHCARE PROVIDER OR FOR ANY OTHER PURPOSE. WE DO NOT REPRESENT OR WARRANT THAT THIS SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT DEFECTS, IF ANY, WILL BE CORRECTED. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE AND THE SITE MATERIALS IS ENTIRELY AT YOUR OWN RISK.

FURTHER, WE EXPRESSLY DISCLAIM ANY AND ALL RESPONSIBILITY AND LIABILITY WITH RESPECT TO SEPARATE AGREEMENTS YOU MAY MAKE WITH HEALTHCARE PROVIDERS OR WITH THIRD PARTIES WHO OFFER PRODUCTS OR SERVICES ON OR THROUGH THIS SITE, AND YOU WILL LOOK SOLELY TO SUCH HEALTHCARE PROVIDERS AND THIRD PARTIES WITH RESPECT TO ANY AND ALL CLAIMS ARISING OUT OF SUCH AGREEMENTS AND/OR SUCH PRODUCTS OR SERVICES.

15. Limitations of Liability

NEITHER WE NOR OUR AFFILIATES WILL BE LIABLE FOR ANY DAMAGES RESULTING FROM YOUR USE OF, OR RELIANCE UPON, THIS SITE, ANY SITE MATERIALS, OR ANY PRODUCTS OR SERVICES OBTAINED ON OR THROUGH THIS SITE. IN THE EVENT OF ANY PROBLEM WITH THIS SITE, ANY SITE MATERIALS, OR ANY PRODUCTS OR SERVICES OBTAINED ON OR THROUGH THIS SITE, YOUR SOLE REMEDY IS TO CEASE USING SUCH ITEM(S).

UNDER NO CIRCUMSTANCES WILL WE OR OUR AFFILIATES, OR ANY OF OUR OR THEIR RESPECTIVE DIRECTORS, OFFICERS, SHAREHOLDERS, PROPRIETORS, PARTNERS, EMPLOYEES, AGENTS, REPRESENTATIVES, SERVANTS, ATTORNEYS, PREDECESSORS, SUCCESSORS OR ASSIGNS, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS AND DAMAGES THAT RESULT FROM INCONVENIENCE, DELAY, OR LOSS OF USE) ARISING OUT OF USE OF THIS SITE, ANY SITE MATERIALS, ARRANGEMENTS MADE BASED ON INFORMATION OBTAINED ON OR THROUGH THIS SITE, OR PRODUCTS OR SERVICES OBTAINED ON OR THROUGH THIS SITE, EVEN IF WE OR THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, this limitation may not apply to you.

16. Indemnity

You will defend, indemnify, and hold harmless Healthgrades and our Affiliates, and our and their respective directors, officers, shareholders, proprietors, partners, employees, agents, representatives, servants, attorneys, predecessors, successors and assigns, from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs and expenses (including reasonable attorneys' fees and litigation expenses), relating to or arising from (a) your use of this Site, any Site Materials, or any products or services obtained on or through this Site, (b) any arrangements you make based on information obtained on or through this Site or (c) any breach by you of this User Agreement.

17. Governing Law and Selection of Venue

Regardless of the jurisdiction in which you work or reside, this User Agreement is made in the State of Colorado, and will be construed and enforced in accordance with Colorado law (without regard to its provisions governing conflicts of law), as applied to agreements entered into and completely performed in Colorado, and except and to the extent that the Health Insurance Portability and Accountability Act ("HIPAA") Privacy Rule applies to any health-related information you provide to Healthgrades (in which case such HIPAA Privacy Rule governs), the privacy laws of the State of Colorado will govern.

ANY ACTION ARISING OUT OF THE CONTENT OF THIS SITE, YOUR USE OF THE SITE MATERIALS OR YOUR UNAUTHORIZED CITATION, REPRODUCTION OR RE-PUBLICATION OF ANY HEALTHCARE PROVIDER RATINGS OR USE OF ANY HEALTHGRADES MARKS, OR ANY ACTION TO ENFORCE THIS USER AGREEMENT WILL BE BROUGHT ONLY IN THE FEDERAL OR STATE COURTS PRESIDING IN DENVER, COLORADO, U.S.A., AND YOU EXPRESSLY AGREE TO BE SUBJECT TO THE JURISDICTION OF SUCH COURTS. USE OF THIS SITE IS LIMITED SOLELY TO PERSONS WHO AGREE TO RESOLVE ANY AND ALL DISPUTES PERTAINING TO THIS SITE IN THE FEDERAL AND STATE COURTS OF COLORADO, AND SUCH AN AGREEMENT IS AN EXPRESS CONDITION TO USE OF THIS SITE.

This Site is controlled and operated by Healthgrades from its offices within the United States. We make no representation that this Site or the Site Materials are appropriate or available for use outside of the United States, and access to this Site or the Site Materials from territories where their contents are illegal is prohibited. Those who choose to access this Site or the Site Materials from locations outside of the United States do so of their own volition and are responsible for compliance with applicable local laws.

18. Notices; Contacting Healthgrades

All notices to you will be sent to the e-mail address that you provide to us when you register. Such notice will be deemed given one business day after the e-mail is sent.

If you have any questions about this User Agreement, the Site or the Site Materials, or if you need to notify us, then contact us at info@healthgrades.com or at the following address:

Health Grades, Inc.

999 18th Street, Suite 600

Denver, Colorado 80202

19. Miscellaneous

The following provisions will survive the termination of this User Agreement: 1; 3; 6; 7; 8; 9; 10; 11; 12; 13; 14; 15; 16; 17; and 19. Failure to insist on strict performance of any provisions of this User Agreement will not operate as a waiver of any subsequent default or failure of performance. No waiver of any provision of this User Agreement will be valid unless in writing and acknowledged in writing or electronically by both parties. If any portion of this User Agreement is adjudged invalid or unenforceable by a court of competent jurisdiction, the remaining portions will remain valid, enforceable, and in effect, and the parties will promptly substitute for the invalid provision an enforceable provision which resembles the invalid provision as closely as possible in intent and economic effect. No joint venture, partnership, employment or agency relationship exists between you and Healthgrades as a result of this User Agreement or your use of this Site or any Site Materials. This User Agreement constitutes the entire agreement between you and Healthgrades with respect to your use of this Site and the Site Materials, and supersedes any and all prior understandings or agreements between you and Healthgrades, whether written or oral. You acknowledge that, in providing you access to and use of this Site and the Site Materials, we have relied on your acceptance of this User Agreement.

Date Last Updated: October 9, 2012