Outstanding Patient Experience Award - 100x111

Outstanding Patient Experience Award™ Recipients 2013

The Outstanding Patient Experience Award recognizes hospitals for patient satisfaction based on a survey of questions about doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions. Higher patient ratings can indicate higher quality of care with lower rates of medical errors.

Alabama

East Alabama Medical Center and Skilled Nursing Facility Opelika, AL
Jack Hughston Memorial Hospital Phenix City, AL
Russell Medical Center Alexander City, AL
Saint Vincent's Birmingham Birmingham, AL
Thomas Hospital Fairhope, AL
University of Alabama Hospital Birmingham, AL

Alaska

No hospitals in this state received this award.

Arizona

Kingman Regional Medical Center Kingman, AZ
Mayo Clinic Hospital Phoenix, AZ
Mercy Gilbert Medical Center Gilbert, AZ

Arkansas

Arkansas Heart Hospital Little Rock, AR
Arkansas Surgical Hospital North Little Rock, AR
Nea Baptist Memorial Hospital Jonesboro, AR
Ouachita County Medical Center Camden, AR
Physicians' Specialty Hospital Fayetteville, AR

California

Community Hospital of the Monterey Peninsula Monterey, CA
Eisenhower Medical Center Rancho Mirage, CA
Fresno Heart and Surgical Hospital Fresno, CA
Fresno Surgical Hospital Fresno, CA
Hoag Memorial Hospital Presbyterian Newport Beach, CA
Kaiser Permanente Downey Medical Center Downey, CA
Kaiser Permanente Santa Clara Medical Center Santa Clara, CA
Kaiser Permanente Santa Rosa Medical Center Santa Rosa, CA
Kaiser Permanente Woodland Hills Medical Center Woodland Hills, CA
Mercy Medical Center Mount Shasta Mount Shasta, CA
Novato Community Hospital Novato, CA
PIH Health Whittier, CA
Patients' Hospital of Redding Redding, CA
Scripps Green Hospital La Jolla, CA
Sharp Coronado Hospital Coronado, CA
Sharp Memorial Hospital San Diego, CA
St. Helena Hospital Saint Helena, CA
Sutter Davis Hospital Davis, CA
Sutter Tracy Community Hospital Tracy, CA
Tahoe Forest Hospital Truckee, CA

Colorado

Animas Surgical Hospital Durango, CO
Centura Health - Avista Adventist Hospital Louisville, CO
Exempla Good Samaritan Medical Center Lafayette, CO
Exempla Lutheran Medical Center Wheat Ridge, CO
Longmont United Hospital Longmont, CO
McKee Medical Center Loveland, CO
Medical Center of the Rockies Loveland, CO
Mercy Regional Medical Center Durango, CO
Montrose Memorial Hospital Montrose, CO
North Colorado Medical Center Greeley, CO
Poudre Valley Hospital Fort Collins, CO
Valley View Hospital Glenwood Springs, CO

Connecticut

Middlesex Hospital Middletown, CT
Midstate Medical Center Meriden, CT

Delaware

No hospitals in this state received this award.

District of Columbia

No hospitals in this state received this award.

Florida

Baptist Medical Center Nassau Fernandina Beach, FL
Doctors' Hospital Coral Gables, FL
Florida Hospital Oceanside Daytona Beach, FL
Gulf Breeze Hospital Gulf Breeze, FL
Homestead Hospital Homestead, FL
Mariners Hospital Tavernier, FL
Mayo Clinic Jacksonville, FL
Memorial Hospital Miramar Miramar, FL
Sacred Heart Hospital On the Emerald Coast Miramar Beach, FL
Sacred Heart Hospital On the Gulf Port Saint Joe, FL
UF Health Shands Hospital Gainesville, FL

Georgia

Emory University Hospital Atlanta, GA
Gordon Hospital Calhoun, GA
Hughston Hospital Columbus, GA
Meadows Regional Medical Center Vidalia, GA
Northeast Georgia Medical Center Gainesville, GA
Northside Hospital Atlanta, GA
Redmond Regional Medical Center Rome, GA
St. Mary's Health Care System Athens, GA
Tanner Medical Center - Carrollton Carrollton, GA
Tanner Medical Center Villa Rica Villa Rica, GA
Union General Hospital Blairsville, GA

Hawaii

Castle Medical Center Kailua, HI
Pali Momi Medical Center Aiea, HI
Straub Clinic & Hospital Honolulu, HI
Wilcox Memorial Hospital Lihue, HI

Idaho

Gritman Medical Center Moscow, ID
Northwest Specialty Hospital Post Falls, ID
Treasure Valley Hospital Boise, ID

Illinois

Abraham Lincoln Memorial Hospital Lincoln, IL
CGH Medical Center Sterling, IL
Carle Foundation Hospital Urbana, IL
Central Dupage Hospital Winfield, IL
Gibson Area Hospital & Health Services Gibson City, IL
Good Samaritan Regional Health Center Mount Vernon, IL
Illinois Valley Community Hospital Peru, IL
Katherine Shaw Bethea Hospital Dixon, IL
Memorial Hospital of Carbondale Carbondale, IL
Methodist Medical Center of Illinois Peoria, IL
Morris Hospital and Healthcare Centers Morris, IL
Osf Saint Joseph Medical Center Bloomington, IL
Rochelle Community Hospital Rochelle, IL
Saint Joseph Memorial Hospital Murphysboro, IL
Saint Josephs Hospital Breese, IL
St. Mary's Hospital Centralia, IL

Indiana

Bluffton Regional Medical Center Bluffton, IN
Community Heart and Vascular Hospital - North Indianapolis, IN
Dupont Hospital Fort Wayne, IN
Floyd Memorial Hospital and Health Services New Albany, IN
Franciscan St. Francis Health- Indianapolis Indianapolis, IN
Good Samaritan Hospital Vincennes, IN
Hendricks Regional Health Danville, IN
Indiana Orthopaedic Hospital Indianapolis, IN
Indiana University Health Goshen Hospital Goshen, IN
Indiana University Health North Hospital Carmel, IN
Indiana University Health West Hospital Avon, IN
Kentuckiana Medical Center Clarksville, IN
Margaret Mary Community Hospital Batesville, IN
Memorial Hospital and Health Care Center Jasper, IN
Parkview Whitley Hospital Columbia City, IN
Physicians' Medical Center New Albany, IN
Saint Joseph Hospital and Health Center Kokomo, IN
Saint Joseph Regional Medical Center Mishawaka, IN
Saint Joseph Regional Medical Center - Plymouth Plymouth, IN
Schneck Medical Center Seymour, IN
St. Vincent Carmel Hospital Carmel, IN
St. Vincent Heart Center of Indiana Indianapolis, IN
The Heart Hospital at Deaconess Gateway Newburgh, IN

Iowa

Floyd Valley Hospital Le Mars, IA
Grinnell Regional Medical Center Grinnell, IA
Iowa Specialty Hospital-Belmond Belmond, IA
Mary Greeley Medical Center Ames, IA
Mercy Iowa City Iowa City, IA
Mercy Medical Center - Cedar Rapids Cedar Rapids, IA
Mercy Medical Center - Dubuque Dubuque, IA
Pella Regional Health Center Pella, IA
Stewart Memorial Community Hospital Lake City, IA
The Finley Hospital Dubuque, IA
Trinity Bettendorf Bettendorf, IA
Trinity Regional Medical Center Fort Dodge, IA

Kansas

Kansas Heart Hospital Wichita, KS
Kansas Medical Center Andover, KS
Lawrence Memorial Hospital Lawrence, KS
Manhattan Surgical Hospital Manhattan, KS
Mercy Regional Health Center Manhattan, KS
Newton Medical Center Newton, KS
Saint Luke's South Hospital Overland Park, KS
Salina Regional Health Center Salina, KS
Salina Surgical Hospital Salina, KS
Shawnee Mission Medical Center Shawnee Mission, KS
The University of Kansas Hospital Kansas City, KS
The University of Kansas Hospital - Indian Creek C Overland Park, KS

Kentucky

Baptist Health Lexington Lexington, KY
Baptist Health Louisville Louisville, KY
King's Daughters Medical Center Ashland, KY
Our Lady of Bellefonte Hospital Ashland, KY
Pikeville Medical Center Pikeville, KY
Saint Joseph London London, KY
Westlake Regional Hospital Columbia, KY

Louisiana

Central Louisiana Surgical Hospital Alexandria, LA
Cypress Pointe Surgical Hospital Hammond, LA
Delhi Hospital Delhi, LA
Desoto Regional Health System Mansfield, LA
Doctors Hospital at Deer Creek Leesville, LA
Fairway Medical Center Covington, LA
Green Clinic Surgical Hospital Ruston, LA
Heart Hospital of Lafayette Lafayette, LA
Lafayette General Medical Center Lafayette, LA
Louisiana Heart Hospital Lacombe, LA
Our Lady of the Lake Regional Medical Center Baton Rouge, LA
P. and S. Surgical Hospital Monroe, LA
Physicians Medical Center Houma, LA
Saint Elizabeth Hospital Gonzales, LA
Southern Surgical Hospital Slidell, LA
Specialists Hospital Shreveport Shreveport, LA
St. Tammany Parish Hospital Covington, LA
The NeuroMedical Center Baton Rouge, LA
Thibodaux Regional Medical Center Thibodaux, LA
Willis Knighton Bossier Health Center Bossier City, LA
Willis Knighton Medical Center Shreveport, LA

Maine

Inland Hospital Waterville, ME
Maine Coast Memorial Hospital Ellsworth, ME
Mercy Hospital Portland, ME
Mid Coast Hospital Brunswick, ME
Miles Memorial Hospital Damariscotta, ME
Mount Desert Island Hospital Bar Harbor, ME
Redington - Fairview General Hospital Skowhegan, ME
Saint Joseph Hospital Bangor, ME
Southern Maine Medical Center Biddeford, ME
York Hospital York, ME

Maryland

Anne Arundel Medical Center Annapolis, MD

Massachusetts

Brigham and Women's Faulkner Hospital Boston, MA
Brigham and Women's Hospital Boston, MA
Clinton Hospital Association Clinton, MA
Fairview Hospital Great Barrington, MA
Massachusetts General Hospital Boston, MA
Mount Auburn Hospital Cambridge, MA
New England Baptist Hospital Boston, MA
Newton - Wellesley Hospital Newton, MA
Winchester Hospital Winchester, MA

Michigan

Allegan General Hospital Allegan, MI
Bronson Methodist Hospital Kalamazoo, MI
Carson City Hospital Carson City, MI
Henry Ford West Bloomfield Hospital West Bloomfield, MI
Holland Hospital Holland, MI
Lakeland Hospital, Watervliet Watervliet, MI
McLaren - Northern Michigan Petoskey, MI
Mercy Health Saint Mary's Campus Grand Rapids, MI
Mercy Hospital Grayling Grayling, MI
Metro Health Hospital Wyoming, MI
Munson Medical Center Traverse City, MI
North Ottawa Community Hospital Grand Haven, MI
Oaklawn Hospital Marshall, MI
Portage Health Hancock, MI
Sparrow Clinton Hospital Saint Johns, MI
Spectrum Health Zeeland Community Hospital Zeeland, MI
St. Joseph Mercy Ann Arbor Hospital Ypsilanti, MI
St. Joseph Mercy Chelsea Hospital Chelsea, MI

Minnesota

Bigfork Valley Hospital Bigfork, MN
Cuyuna Regional Medical Center Crosby, MN
Douglas County Hospital Alexandria, MN
Essentia Health - St. Joseph's Medical Center Brainerd, MN
HealthEast Care System - Woodwinds Health Campus Woodbury, MN
Lakeview Hospital Stillwater, MN
Mayo Clinic Health System - New Prague New Prague, MN
Mayo Clinic Hospital - Saint Mary's Campus Rochester, MN
Mayo Clinic Methodist Hospital Rochester, MN
New Ulm Medical Center New Ulm, MN
Northfield Hospital Northfield, MN
Redwood Area Hospital Redwood Falls, MN
Rice Memorial Hospital Willmar, MN
Ridgeview Medical Center Waconia, MN
Saint Cloud Hospital Saint Cloud, MN
Saint Francis Regional Medical Center Shakopee, MN
Saint Josephs Area Health Services Park Rapids, MN

Mississippi

King's Daughters Medical Center - Brookhaven Brookhaven, MS
North Mississippi Medical Center Tupelo, MS

Missouri

Boone Hospital Center Columbia, MO
Capital Region Medical Center Jefferson City, MO
Hannibal Regional Hospital Hannibal, MO
Mercy Hospital Saint Louis Saint Louis, MO
SSM Saint Clare Health Center Fenton, MO
SSM Saint Joseph Hospital West Lake Saint Louis, MO
Saint Francis Medical Center Cape Girardeau, MO
Saint Luke's East Hospital Lees Summit, MO
Saint Luke's Hospital of Kansas City Kansas City, MO
Saint Luke's North Hospital - Barry Road Kansas City, MO
Southeast Health Cape Girardeau, MO
St. Luke's Hospital Chesterfield, MO

Montana

Bozeman Deaconess Hospital Bozeman, MT

Nebraska

Avera Saint Anthony's Hospital Oneill, NE
Bryan Health Medical Center - East Lincoln, NE
CHI Health Bergan Mercy Omaha, NE
CHI Health Good Samaritan Kearney, NE
CHI Health Immanuel Omaha, NE
CHI Health Lakeside Omaha, NE
CHI Health Midlands Papillion, NE
CHI Health Nebraska Heart Lincoln, NE
CHI Health St. Francis Grand Island, NE
Faith Regional Health Services Norfolk, NE
Midwest Surgical Hospital Omaha, NE
Nebraska Orthopaedic Hospital Omaha, NE
The Nebraska Methodist Hospital Omaha, NE

Nevada

No hospitals in this state received this award.

New Hampshire

Catholic Medical Center Manchester, NH
Concord Hospital Concord, NH
Frisbie Memorial Hospital Rochester, NH
Monadnock Community Hospital Peterborough, NH

New Jersey

Deborah Heart & Lung Center Browns Mills, NJ

New Mexico

No hospitals in this state received this award.

New York

Hudson Valley Hospital Center Cortlandt Manor, NY
Northern Westchester Hospital Mount Kisco, NY
Putnam Hospital Center Carmel, NY
Saint Francis Hospital Roslyn Roslyn, NY

North Carolina

Carolinas Medical Center - Mercy Charlotte, NC
Carolinas Medical Center - Northeast Concord, NC
Carolinas Medical Center - University Charlotte, NC
Catawba Valley Medical Center Hickory, NC
Cleveland Regional Medical Center Shelby, NC
Columbus Regional Healthcare System Whiteville, NC
Firsthealth Moore Regional Hospital Pinehurst, NC
Hugh Chatham Memorial Hospital Elkin, NC
Mission Health Asheville, NC
New Hanover Regional Medical Center Wilmington, NC
Novant Health Brunswick Medical Center Bolivia, NC
Novant Health Presbyterian Medical Center Huntersville, NC
Park Ridge Health Hendersonville, NC
Transylvania Regional Hospital Brevard, NC
University of North Carolina Hospital Chapel Hill, NC
Vidant Chowan Hospital Edenton, NC
Vidant Medical Center Greenville, NC

North Dakota

No hospitals in this state received this award.

Ohio

Blanchard Valley Hospital Findlay, OH
Christ Hospital Cincinnati, OH
Cleveland Clinic Cleveland, OH
Dublin Methodist Hospital Dublin, OH
Institute for Orthopaedic Surgery Lima, OH
Magruder Hospital Port Clinton, OH
Mary Rutan Hospital Bellefontaine, OH
Medcentral Health - Shelby Hospital Shelby, OH
Mercy Health - Clermont Hospital Batavia, OH
Mercy Health - Fairfield Hospital Fairfield, OH
Mercy Hospital of Defiance Defiance, OH
Mercy Saint Anne Hospital Toledo, OH
ProMedica Bay Park Hospital Oregon, OH
ProMedica Defiance Regional Hospital Defiance, OH
Saint Elizabeth Boardman Health Center Boardman, OH
Southern Ohio Medical Center Portsmouth, OH
University Hospitals Conneaut Medical Center Conneaut, OH
University Hospitals Geneva Medical Center Geneva, OH
West Chester Hospital West Chester, OH
Wooster Community Hospital Wooster, OH

Oklahoma

Bailey Medical Center Owasso, OK
Oklahoma Heart Hospital Oklahoma City, OK
Oklahoma Heart Hospital South Oklahoma City, OK
Saint Mary's Regional Medical Center Enid, OK
Tulsa Spine and Specialty Hospital Tulsa, OK

Oregon

Asante Rogue Regional Medical Center Medford, OR
Providence Newberg Medical Center Newberg, OR
Providence Portland Medical Center Portland, OR
Salem Hospital Salem, OR
Silverton Hospital Silverton, OR

Pennsylvania

Advanced Surgical Hospital Washington, PA
Cancer Treatment Centers of America at Eastern Regional Medical Center Philadelphia, PA
Chester County Hospital West Chester, PA
Coordinated Health Orthopedic Hospital Bethlehem, PA
Doylestown Hospital Doylestown, PA
Dubois Regional Medical Center Du Bois, PA
Evangelical Community Hospital Lewisburg, PA
Geisinger Medical Center Danville, PA
Monongahela Valley Hospital Monongahela, PA
Oss Orthopaedic Hospital York, PA
Paoli Hospital Paoli, PA
Surgical Institute of Reading Wyomissing, PA
Surgical Specialty Center at Coordinated Health Allentown, PA

Rhode Island

Miriam Hospital Providence, RI
South County Hospital Wakefield, RI

South Carolina

Bon Secours Saint Francis Hospital Charleston, SC
Bon Secours St. Francis Health System Greenville, SC
Greer Memorial Hospital Greer, SC
McLeod Regional Medical Center Florence, SC
Musc Medical Center Charleston, SC
Patewood Memorial Hospital Greenville, SC
Roper Hospital Charleston, SC
Self Regional Healthcare Greenwood, SC
Sisters of Charity Providence Hospitals Columbia, SC
Spartanburg Regional Medical Center Spartanburg, SC
Waccamaw Community Hospital Murrells Inlet, SC

South Dakota

Avera Heart Hospital of South Dakota Sioux Falls, SD
Avera Sacred Heart Hospital Yankton, SD
Black Hills Surgical Hospital Rapid City, SD
Dakota Plains Surgical Center Aberdeen, SD
Lewis & Clark Specialty Hospital Yankton, SD
Same Day Surgery Center Rapid City, SD
Sioux Falls Specialty Hospital Sioux Falls, SD
Siouxland Surgery Center Dakota Dunes, SD

Tennessee

Fort Sanders Regional Medical Center Knoxville, TN
Franklin Woods Community Hospital Johnson City, TN
Maury Regional Hospital Columbia, TN
Memorial Hospital Chattanooga, TN
Memorial Hospital Hixson Hixson, TN
Methodist Medical Center of Oak Ridge Oak Ridge, TN
Parkwest Medical Center Knoxville, TN
Saint Thomas Hospital for Spinal Surgery Nashville, TN
Saint Thomas West Hospital Nashville, TN
Tristar Centennial Medical Center Nashville, TN
University of Tennessee Medical Center Knoxville, TN
Vanderbilt University Hospital Nashville, TN

Texas

Baptist Saint Anthony's Health System Amarillo, TX
Baylor Jack and Jane Hamilton Heart and Vascular Hospital Dallas, TX
Baylor Orthopedic and Spine Hospital at Arlington Arlington, TX
Baylor Regional Medical Center at Grapevine Grapevine, TX
Baylor Regional Medical Center at Plano Plano, TX
CHRISTUS Saint Michael Health System Texarkana, TX
Citizens Medical Center Victoria, TX
Columbus Community Hospital Columbus, TX
East Texas Medical Center - Gilmer Gilmer, TX
Good Shepherd Medical Center Longview, TX
Hendrick Medical Center Abilene, TX
Heritage Park Surgical Hospital Sherman, TX
Hill Country Memorial Hospital Fredericksburg, TX
Houston Methodist Hospital Houston, TX
Houston Physicians' Hospital Webster, TX
Lubbock Heart Hospital Lubbock, TX
Memorial Hermann Memorial City Medical Center Houston, TX
Methodist Mansfield Medical Center Mansfield, TX
Nacogdoches Medical Center Nacogdoches, TX
North Central Surgical Center Dallas, TX
North Cypress Medical Center Cypress, TX
Providence Healthcare Network Waco, TX
Quail Creek Surgical Hospital Amarillo, TX
Rolling Plains Memorial Hospital Sweetwater, TX
Scott and White Hospital - Round Rock Round Rock, TX
Shannon Medical Center San Angelo, TX
South Texas Spine & Surgical Hospital San Antonio, TX
South Texas Surgical Hospital Corpus Christi, TX
St. David's North Austin Medical Center Austin, TX
Texas Health Center for Diagnostics and Surgery Plano, TX
Texas Health Harris Methodist Hospital Southlake Southlake, TX
Texas Health Harris Methodist Hospital Stephenville Stephenville, TX
Texas Health Presbyterian Hospital Plano Plano, TX
Texoma Medical Center Denison, TX
The Heart Hospital Baylor Plano Plano, TX
The Physicians Centre Hospital Bryan, TX
University Medical Center Lubbock, TX
University of Texas Health Center at Tyler Tyler, TX
Usmd Hospital at Fort Worth Fort Worth, TX
W.J. Mangold Memorial Hospital Lockney, TX
Woodland Heights Medical Center Lufkin, TX

Utah

Bear River Valley Hospital Tremonton, UT
Central Valley Medical Center Nephi, UT
Dixie Regional Medical Center Saint George, UT
Intermountain McKay-Dee Hospital Ogden, UT
Intermountain Medical Center Murray, UT
Lds Hospital Salt Lake City, UT
Logan Regional Hospital Logan, UT
University of Utah Health Care Salt Lake City, UT
Utah Valley Regional Medical Center Provo, UT
Valley View Medical Center Cedar City, UT

Vermont

No hospitals in this state received this award.

Virginia

Carilion Giles Community Hospital Pearisburg, VA
Henrico Doctors' Hospital Richmond, VA
Lynchburg General Hospital Lynchburg, VA
Martha Jefferson Hospital Charlottesville, VA
Sentara Williamsburg Regional Medical Center Williamsburg, VA
Virginia Hospital Center - Arlington Arlington, VA

Washington

Central Washington Hospital Wenatchee, WA
Island Hospital Anacortes, WA
Legacy Salmon Creek Medical Center Vancouver, WA
Providence Saint Mary Medical Center Walla Walla, WA
Pullman Regional Hospital Pullman, WA
St. Anthony Hospital Gig Harbor, WA
St. Elizabeth Hospital Enumclaw, WA
Virginia Mason Medical Center Seattle, WA
Whitman Hospital and Medical Center Colfax, WA

West Virginia

No hospitals in this state received this award.

Wisconsin

Appleton Medical Center Appleton, WI
Aspirus Wausau Hospital Wausau, WI
Aurora BayCare Medical Center Green Bay, WI
Aurora Medical Center Summit, WI
Aurora Medical Center - Oshkosh Oshkosh, WI
Aurora Medical Center Manitowoc County Two Rivers, WI
Bellin Memorial Hospital Green Bay, WI
Black River Memorial Hospital Black River Falls, WI
Froedtert Health - Froedtert Hospital Milwaukee, WI
Gundersen Lutheran Medical Center La Crosse, WI
Lakeview Medical Center Rice Lake, WI
Mayo Clinic Health System - Red Cedar Menomonie, WI
Mayo Clinic Health System Eau Claire Hospital Eau Claire, WI
Memorial Hospital of Lafayette County Darlington, WI
Mercy Medical Center Oshkosh, WI
Meriter Hospital Madison, WI
Midwest Orthopedic Specialty Hospital Franklin, WI
Ministry Door County Medical Center Sturgeon Bay, WI
Monroe Clinic Monroe, WI
Oakleaf Surgical Hospital Eau Claire, WI
Oconomowoc Memorial Hospital Oconomowoc, WI
Orthopaedic Hospital of Wisconsin Glendale, WI
Our Lady of Victory Hospital Stanley, WI
Richland Hospital Richland Center, WI
River Falls Area Hospital River Falls, WI
Riverview Hospital Wisconsin Rapids, WI
Sacred Heart Hospital Eau Claire, WI
Saint Clare's Hospital of Weston Weston, WI
Saint Croix Regional Medical Center Saint Croix Falls, WI
Saint Elizabeth Hospital Appleton, WI
Saint Mary's Hospital Madison, WI
Sauk Prairie Memorial Hospital Prairie Du Sac, WI
Stoughton Hospital Stoughton, WI
Vernon Memorial Healthcare Viroqua, WI
Waukesha Memorial Hospital Waukesha, WI
Wheaton Franciscan Healthcare - Franklin Franklin, WI

Wyoming

No hospitals in this state received this award.
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As between you and Healthgrades, all right, title and interest in and to the Site and the Site Materials, including without limitation the Ratings, and the 1-3-5 star rating system and methodology, together with all intellectual property rights embodied therein, are the property of Healthgrades or Healthgrades' Affiliates. The Site and Site Materials are protected by law, including but not limited to U.S. and international copyright law, trademark law, trade secret law, as well as other state, federal, and international laws, regulations and treaties (collectively, "IP Laws"). Healthgrades does not claim any rights in unaltered government data.

You agree not to engage in any activity that would constitute copyright infringement with respect to the Site Materials, including without limitation the Ratings, and/or the 1-3-5 star rating system and methodology. You acknowledge that Healthgrades selected, compiled, arranged and adjusted data and information regarding Healthcare Providers and the Ratings are original compilations (as defined by the 1976 Copyright Act, 17 U.S.C. § 101) containing material wholly and exclusively original to Healthgrades. You may not reproduce, create derivative works of, distribute, publicly perform or publicly display the Site Materials or any portion thereof without Healthgrades' prior written consent. By way of illustration but not limitation, except as expressly permitted in this User Agreement or otherwise permitted by us in writing, you may not, directly or indirectly, transmit, download, upload, post, sell, rent, license, transfer, disclose, mirror, frame, reverse engineer, decompile, disassemble, or use any aspect of this Site or any Site Materials (including, but not limited to, any Ratings), in whole or in part, in any form or by any means. Also by way of illustration but not limitation, except as expressly permitted in this User Agreement or otherwise permitted by us in writing, you may not, directly or indirectly, use any of the Ratings for any purposes other than your personal, non-commercial evaluation of Healthcare Providers, to compile mailing lists or other lists of Healthcare Providers for commercial purposes, to establish independent data files or compendiums of statistical information or in violation of any applicable laws or regulations. Additionally, you may not use any metatags or any other "hidden text" utilizing the name "Healthgrades" without our prior written permission.

Further, you agree not to engage in any activity that would constitute unfair competition or trademark infringement in connection with the Site Materials, including without limitation the Ratings. You acknowledge that Healthgrades®, Healthgrades.com™, the CHECKMARK DESIGN AND FIVE STAR RATING LOGO®, GUIDING AMERICA TO BETTER HEALTHCARE®, GUIDING AMERICANS TO THEIR BEST HEALTH™, THE HEALTHCARE RATING EXPERTS™, THE HEALTHCARE QUALITY EXPERTS™, HEALTHGRADES CONNECTING POINT™, HEALTHGRADES FOCAL POINT™, HEALTHGRADES PATIENT DIRECT CONNECT™, DISTINGUISHED HOSPITAL AWARD™, DISTINGUISHED HOSPITAL AWARD FOR CLINICAL EXCELLENCE™, DISTINGUISHED HOSPITAL AWARD FOR PATIENT SAFETY™, SPECIALTY EXCELLENCE AWARD™, PATIENT SAFETY EXCELLENCE AWARD™, PEDIATRIC PATIENT SAFETY EXCELLENCE AWARD™, EMERGENCY MEDICINE EXCELLENCE AWARD™, OUTSTANDING PATIENT EXPERIENCE AWARD™, HEALTHGRADES FIVE-STAR DOCTORS™, HEALTHGRADES PATIENT-PREFERRED DOCTORS™, HEALTHGRADES RECOGNIZED DOCTORS™, PHYSICIAN REPORT CARDS™, NURSING HOME REPORT CARDS™, HOME HEALTH REPORT CARDS™, HOSPITAL QUALITY GUIDE™, PHYSICIAN QUALITY GUIDE™, NURSING HOME QUALITY GUIDE™, HOME HEALTH QUALITY GUIDE™, HOSPITAL QUALITY REPORT™, PHYSICIAN QUALITY REPORT™, PHYSICIAN QUALITY COMPARISON REPORT™, NURSING HOME QUALITY REPORT™, and NURSING HOME QUALITY COMPARISON REPORT™ (collectively, "Healthgrades Marks") are service marks and trademarks of Healthgrades. You acknowledge that Healthgrades actively and extensively uses and promotes the Healthgrades Marks and that there is substantial goodwill associated with the Healthgrades Marks. You agree not to cite (orally, in writing or otherwise), reproduce or re-publish the Ratings and Healthgrades Marks in any manner likely to deceive or cause confusion in the marketplace. You understand and agree that, due to the nature of Healthgrades' products and services, any unauthorized citation, reproduction or re-publication of the Ratings and use of any of the Healthgrades Marks is likely to be deceptive and cause confusion in the marketplace, suggest non-existent sponsorship or endorsement by Healthgrades, misappropriate Healthgrades' reputation, goodwill business opportunities and revenues, or otherwise misappropriate the cachet of Healthgrades' products and/or services; thus, you agree not to cite (orally, in writing or otherwise), reproduce or re-publish the Ratings and Healthgrades Marks without the prior written permission of Healthgrades and you hereby waive any right to assert any "nominative fair use" or "nominative use" defense in any trademark infringement action brought against you in the event that you do cite, reproduce or re-publish the Ratings and Healthgrades Marks without the prior written permission of Healthgrades. You further acknowledge that other names and logos contained in this Site or in the Site Materials are trademarks and service marks of third parties and may not be used without the permission of the trademark or service mark owner.

The Ratings constitute confidential and valuable proprietary compilations owned by Healthgrades. You will protect the confidentiality of (and not disclose to any person) the Ratings for three (3) years from the date you accessed such information, by using at least the same degree of care as you use to protect your own confidential information, but no less than a reasonable degree of care. Your disclosure of information contained in the Ratings pursuant to a judicial or administrative order will not be deemed to be a breach of this User Agreement, provided that you provide timely written notice of such order to Healthgrades and reasonably cooperate with Healthgrades efforts to contest or limit the scope of such order. Any breach of the foregoing confidentiality obligation will cause Healthgrades irreparable harm for which there is no adequate legal remedy. In the event of any actual or threatened breach of this Agreement, Healthgrades will be entitled to obtain injunctive and all other appropriate relief from a court of competent authority, without being required to: (a) show any actual damage or irreparable harm; (b) prove the inadequacy of its legal remedies; or (c) post any bond or other security.

Please be aware that we actively and aggressively enforce our intellectual property rights to the fullest extent of the law. Please send an e-mail to info@healthgrades.com to receive additional information about the possibility of alternative arrangements regarding the Ratings.

4. Password Maintenance and Responsibility

If you wish to access certain areas of this Site or the Site Materials available on or through certain areas of this Site, you must choose a password during your completion of this Site's registration process. By registering, you represent, warrant and covenant that: (a) you are at least 18 years of age; (b) you are using your actual identity; (c) you have provided only true, accurate, current and complete information about yourself during the registration process; and (d) you will maintain and promptly update the information that you provide to keep it true, accurate, current and complete. You may update your information at any time by logging into the Site and clicking on "Account Log In."

By logging onto this Site using any password, you represent, warrant and covenant that you are authorized to use such password and to engage in the activities that you conduct thereunder. You are solely responsible for the confidentiality and use of your password, as well as for any activities conducted on or through this Site using your password. If you wish to cancel a password, or if you become aware of any loss, theft or unauthorized use of a password, please notify us immediately. We reserve the right to delete or change any password at any time and for any reason.

5. Term and Termination

This User Agreement will take effect at the time you click "I Agree" or access, use or browse this Site or any Site Materials. We reserve the right, at any time and for any reason, without notice to you: (a) to deny you access to this Site, the Site Materials or any portion thereof; (b) to change, remove or discontinue the Site or any portion thereof, or any of the Site Materials or services available on or through this Site; or (c) to terminate this User Agreement. Upon termination of this User Agreement, all licenses granted to you under this User Agreement immediately and automatically terminate and you may no longer access, browse or otherwise use this Site, the Site Materials or any portion thereof.

6. Our Privacy Policy

We consider the protection of our users' personal data to be important. Therefore, we have adopted a Privacy Policy outlining our personal data collection and use practices. Please refer to it for details about how we collect and use personal information from users of this Site. By agreeing to the terms of this User Agreement, you are automatically agreeing to our Privacy Policy, which is incorporated herein.

7. Links to Other Sites

This Site may contain links to other sites on the World Wide Web for the convenience of our users. These other sites have not been reviewed by us and are maintained by third parties over which we exercise no control. Accordingly, we expressly disclaim any responsibility for the content, policies and practices of these other sites and for the availability, accuracy, reliability, completeness, currency, quality, performance or suitability of the information, products and services available or advertised on or through these other sites. Moreover, these links do not imply, directly or indirectly, our endorsement of or affiliation with any other site or site owner, or any information, products or services provided by any third party. When leaving this Site, you should be aware that our terms and policies may no longer govern, and, therefore, you should review the applicable terms and policies of each linked site.

8. Third Party Content and Privacy Information Delivered to Third Parties

Some of the Site Materials, including but not limited to, certain healthcare information, product reviews, news, data, research, analysis and opinions, are provided by independent information providers ("IIPs"). We make no representations with respect to, nor do we guarantee or endorse the availability, accuracy, reliability, completeness, currency, quality, performance, suitability, or correct sequencing of any information, materials or other content provided by any of the IIPs. We do not endorse, oppose or edit any opinion or analysis expressed by any of the IIPs. We assume no responsibility or liability for any information, materials or other content provided by any of the IIPs. Moreover, any private information you deliver to third parties accessed through a link at the Site will be held subject to the privacy policies of that third party, and not Healthgrades.

9. Submissions - Rules and Permission to Use 

Any and all materials (other than information given in connection with registration, which shall be treated as set forth in other provisions of this User Agreement), including without limitation patient surveys, physician responses, suggestions, feedback, ideas, concepts, comments, illustrations and other materials that you disclose or offer to us on or in connection with this Site or any Site Materials ("Submissions") are submitted by you without any restrictions or expectation of confidentiality. You hereby assign to us without additional consideration or further obligation, all rights now known or hereafter existing to use, allow others to use, or assign the right to use, the Submissions. You further agree that your Submissions may be used without restriction for any purpose whatsoever, commercial or otherwise, without compensation to you, including the right to use, reproduce, modify, adapt, publish, transmit, publicly perform or display, translate, create derivative works from, or otherwise communicate to the public the Submissions on this Site or elsewhere by us, our assigns or others we have allowed to use your Submissions. You will not assert any proprietary right or moral right of any kind with respect to any Submissions.

You represent and warrant to Healthgrades that:

  • you own, or are otherwise lawfully authorized to use, all Submissions and portions thereof that you transmit to or through this Site;
  • any Submissions submitted by you will not contain any of the following material (the “Proscribed Material”): 
    • material that is false, factually inaccurate or misleading;
    • material that is defamatory, libelous, deceptive or fraudulent;
    • material that violates any U.S. or foreign law or regulation, including without limitation any law or regulation governing advertising or testimonials;
    • material that discriminates against, ridicules, harasses or disparages an individual or group for any reason, or on the basis of race, religion, national origin, gender, sexual orientation, marital status, age, disability or any other status that Healthgrades deems inappropriate for the Site;
    • material that violates any person’s privacy right;
    • material that infringes or violates any person’s copyright, trademark or other intellectual property right;
    • material that is obscene or derogatory; and
    • material that promotes violence, firearms, ammunition or weapons designed to inflict serious bodily harm;
    • material that Healthgrades deems, in its sole discretion, objectionable or inappropriate for the Site;  and
  • Healthgrades’s use of any Submission, as permitted under this User Agreement, does not and will not violate any U.S. or foreign law or regulation, including without limitation any law related to advertising or testimonials, any law concerning defamation, libel and privacy, and any copyright, trademark or other intellectual property law, and will not cause injury to any person or entity.

10. Confidentiality on the Internet

Use of the Internet is solely at your own risk and is subject to all applicable local, state, federal, and international laws and regulations. While we have endeavored to create a secure and reliable site, please be advised that the confidentiality of any communication or material transmitted to us over the Internet cannot be guaranteed. Consequently, neither we nor our Affiliates are responsible for the security of any information transmitted via the Internet, the accuracy of the information contained on this Site, or for the consequences of any reliance on such information. You must make your own determination as to these matters.

11. Electronic Communications with Healthgrades

Should you elect to send or receive e-mail communications of any kind to or from Healthgrades, you represent and warrant to Healthgrades that your e-mail service has appropriate and adequate security systems necessary to prevent unauthorized access to outbound or inbound e-mail transmissions. You further agree that the content (including any Site Materials) in any e-mail or other electronic communication you receive from Healthgrades is subject to the provisions of this User Agreement.

12. Site Monitoring

We reserve the right to view, monitor and record activity on this Site without notice to or permission from you. We may disclose any records, electronic communications, information, materials or other content of any kind: (a) if we believe in good faith that applicable law, regulation or legal process requires it; (b) if such disclosure is necessary or appropriate to operate this Site; or (c) to protect our rights or property or the rights or property of our users and business partners. However, we are not responsible for screening, policing, editing or monitoring this Site.

We are committed to complying with all applicable U.S. and foreign laws and regulations, including without limitation copyright and related laws, and expect all Users of this Site to comply with all applicable laws and regulations as well. Using this Site to transmit any Proscribed Materials is expressly prohibited under the User Agreement.

If it comes to our attention, we discover or we are notified of an allegation that this Site or a Submission contains any Proscribed Materials, then we may, but have no obligation to, investigate the allegation and determine in our sole discretion whether to remove or request the removal of the same from this Site. Notices to us regarding any alleged violation of this User Agreement or copyright infringement on this Site should be directed to Healthgrades at the following e-mail address: info@healthgrades.com.

13. Events Beyond Our Control

You absolve and release us and our Affiliates from any claim of harm resulting from any cause(s) over which we or they do not have direct control, including, but not limited to, failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems, computer viruses or other damaging code or data, unauthorized access, theft, operator errors, severe weather, earthquakes, natural disasters, strikes or other labor problems, wars, or governmental restrictions, and disclosure of your private health information that you have provided to third parties through links on our Site.

14. Disclaimers

THIS SITE AND THE SITE MATERIALS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND ARE INTENDED FOR INFORMATIONAL PURPOSES ONLY. WHILE WE ENDEAVOR TO PROVIDE THE MOST ACCURATE, UP TO DATE INFORMATION AVAILABLE, THE SITE MATERIALS MAY CONTAIN TECHNICAL OR OTHER INACCURACIES OR TYPOGRAPHICAL ERRORS, AND MAY BE CHANGED OR UPDATED WITHOUT NOTICE.

TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO: (A) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, RELIABILITY, COMPLETENESS, CURRENCY, QUALITY, PERFORMANCE OR SUITABILITY OF THIS SITE, THE SITE MATERIALS, OR ANY PRODUCTS, SERVICES OR RESULTS OBTAINED ON OR THROUGH THIS SITE; AND (B) ANY IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, THAT THIS SITE OR ANY SITE MATERIALS WILL ASSIST YOU IN IDENTIFYING A SUITABLE HEALTHCARE PROVIDER OR FOR ANY OTHER PURPOSE. WE DO NOT REPRESENT OR WARRANT THAT THIS SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT DEFECTS, IF ANY, WILL BE CORRECTED. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE AND THE SITE MATERIALS IS ENTIRELY AT YOUR OWN RISK.

FURTHER, WE EXPRESSLY DISCLAIM ANY AND ALL RESPONSIBILITY AND LIABILITY WITH RESPECT TO SEPARATE AGREEMENTS YOU MAY MAKE WITH HEALTHCARE PROVIDERS OR WITH THIRD PARTIES WHO OFFER PRODUCTS OR SERVICES ON OR THROUGH THIS SITE, AND YOU WILL LOOK SOLELY TO SUCH HEALTHCARE PROVIDERS AND THIRD PARTIES WITH RESPECT TO ANY AND ALL CLAIMS ARISING OUT OF SUCH AGREEMENTS AND/OR SUCH PRODUCTS OR SERVICES.

15. Limitations of Liability

NEITHER WE NOR OUR AFFILIATES WILL BE LIABLE FOR ANY DAMAGES RESULTING FROM YOUR USE OF, OR RELIANCE UPON, THIS SITE, ANY SITE MATERIALS, OR ANY PRODUCTS OR SERVICES OBTAINED ON OR THROUGH THIS SITE. IN THE EVENT OF ANY PROBLEM WITH THIS SITE, ANY SITE MATERIALS, OR ANY PRODUCTS OR SERVICES OBTAINED ON OR THROUGH THIS SITE, YOUR SOLE REMEDY IS TO CEASE USING SUCH ITEM(S).

UNDER NO CIRCUMSTANCES WILL WE OR OUR AFFILIATES, OR ANY OF OUR OR THEIR RESPECTIVE DIRECTORS, OFFICERS, SHAREHOLDERS, PROPRIETORS, PARTNERS, EMPLOYEES, AGENTS, REPRESENTATIVES, SERVANTS, ATTORNEYS, PREDECESSORS, SUCCESSORS OR ASSIGNS, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS AND DAMAGES THAT RESULT FROM INCONVENIENCE, DELAY, OR LOSS OF USE) ARISING OUT OF USE OF THIS SITE, ANY SITE MATERIALS, ARRANGEMENTS MADE BASED ON INFORMATION OBTAINED ON OR THROUGH THIS SITE, OR PRODUCTS OR SERVICES OBTAINED ON OR THROUGH THIS SITE, EVEN IF WE OR THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, this limitation may not apply to you.

16. Indemnity

You will defend, indemnify, and hold harmless Healthgrades and our Affiliates, and our and their respective directors, officers, shareholders, proprietors, partners, employees, agents, representatives, servants, attorneys, predecessors, successors and assigns, from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs and expenses (including reasonable attorneys' fees and litigation expenses), relating to or arising from (a) your use of this Site, any Site Materials, or any products or services obtained on or through this Site, (b) any arrangements you make based on information obtained on or through this Site or (c) any breach by you of this User Agreement.

17. Governing Law and Selection of Venue

Regardless of the jurisdiction in which you work or reside, this User Agreement is made in the State of Colorado, and will be construed and enforced in accordance with Colorado law (without regard to its provisions governing conflicts of law), as applied to agreements entered into and completely performed in Colorado, and except and to the extent that the Health Insurance Portability and Accountability Act ("HIPAA") Privacy Rule applies to any health-related information you provide to Healthgrades (in which case such HIPAA Privacy Rule governs), the privacy laws of the State of Colorado will govern.

ANY ACTION ARISING OUT OF THE CONTENT OF THIS SITE, YOUR USE OF THE SITE MATERIALS OR YOUR UNAUTHORIZED CITATION, REPRODUCTION OR RE-PUBLICATION OF ANY HEALTHCARE PROVIDER RATINGS OR USE OF ANY HEALTHGRADES MARKS, OR ANY ACTION TO ENFORCE THIS USER AGREEMENT WILL BE BROUGHT ONLY IN THE FEDERAL OR STATE COURTS PRESIDING IN DENVER, COLORADO, U.S.A., AND YOU EXPRESSLY AGREE TO BE SUBJECT TO THE JURISDICTION OF SUCH COURTS. USE OF THIS SITE IS LIMITED SOLELY TO PERSONS WHO AGREE TO RESOLVE ANY AND ALL DISPUTES PERTAINING TO THIS SITE IN THE FEDERAL AND STATE COURTS OF COLORADO, AND SUCH AN AGREEMENT IS AN EXPRESS CONDITION TO USE OF THIS SITE.

This Site is controlled and operated by Healthgrades from its offices within the United States. We make no representation that this Site or the Site Materials are appropriate or available for use outside of the United States, and access to this Site or the Site Materials from territories where their contents are illegal is prohibited. Those who choose to access this Site or the Site Materials from locations outside of the United States do so of their own volition and are responsible for compliance with applicable local laws.

18. Notices; Contacting Healthgrades

All notices to you will be sent to the e-mail address that you provide to us when you register. Such notice will be deemed given one business day after the e-mail is sent.

If you have any questions about this User Agreement, the Site or the Site Materials, or if you need to notify us, then contact us at info@healthgrades.com or at the following address:

Health Grades, Inc.

999 18th Street, Suite 600

Denver, Colorado 80202

19. Miscellaneous

The following provisions will survive the termination of this User Agreement: 1; 3; 6; 7; 8; 9; 10; 11; 12; 13; 14; 15; 16; 17; and 19. Failure to insist on strict performance of any provisions of this User Agreement will not operate as a waiver of any subsequent default or failure of performance. No waiver of any provision of this User Agreement will be valid unless in writing and acknowledged in writing or electronically by both parties. If any portion of this User Agreement is adjudged invalid or unenforceable by a court of competent jurisdiction, the remaining portions will remain valid, enforceable, and in effect, and the parties will promptly substitute for the invalid provision an enforceable provision which resembles the invalid provision as closely as possible in intent and economic effect. No joint venture, partnership, employment or agency relationship exists between you and Healthgrades as a result of this User Agreement or your use of this Site or any Site Materials. This User Agreement constitutes the entire agreement between you and Healthgrades with respect to your use of this Site and the Site Materials, and supersedes any and all prior understandings or agreements between you and Healthgrades, whether written or oral. You acknowledge that, in providing you access to and use of this Site and the Site Materials, we have relied on your acceptance of this User Agreement.

Date Last Updated: October 9, 2012