Dr. Vivienne Kong, OD

Dr. Vivienne Kong, OD http://d1ffafozi03i4l.cloudfront.net/img/silhouettes/silhouette-female_w120h160_v1.jpg Patient Surveys for Dr. Vivienne Kong, OD, Chelmsford, MA, Optometry

Specializes in Optometry • Female

OverviewExperienceHospital QualityPatient SatisfactionAppointments & Offices
Healthgrades
patient satisfaction matters

8 Facts About Patient Satisfaction Surveys

Patient satisfaction surveys provide a standardized way of reporting about healthcare experiences. But there can be more than meets the eye when reviewing scores. Here's what you should know

Patient Satisfaction

Patients' feedback on their experience with Dr. Kong

Dr. Vivienne Kong, OD
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Likelihood to Recommend

5.0
  • 1 response
1 5 1

5 out of 5

Likelihood of recommending Dr. Kong to family and friends

5 out of 5

1 response

Dr. Kong's Office & Staff

Ease of scheduling urgent appointments

4 out of 5

1 response

Office environment, cleanliness, comfort, etc.

3 out of 5

1 response

Staff friendliness and courteousness

5 out of 5

1 response

Total wait time (waiting & exam rooms)

Under 10 minutes

1 response

Experience with Dr. Kong

Level of trust in provider's decisions

5 out of 5

1 response

How well provider explains medical condition(s)

5 out of 5

1 response

How well provider listens and answers questions

5 out of 5

1 response

Spends appropriate amount of time with patients

5 out of 5

1 response

How was your experience with Dr. Kong?

Provide feedback so others can make an informed decision.

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