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Dr. Susan G. Walker-Matthews, PHD http://cdn.hgimg.com/img/silhouettes/silhouette-female_w120h160_v1.jpg Patient Surveys for Dr. Susan G. Walker-Matthews, PHD, Charleston, WV, Clinical Psychology & Psychology

Specializes in Clinical Psychology • Female

800 Pennsylvania Ave
Charleston, WV 25302
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8 Facts About Patient Satisfaction Surveys

Patient satisfaction surveys provide a standardized way of reporting about healthcare experiences. But there can be more than meets the eye when reviewing scores. Here's what you should know

Patient Satisfaction

Patients' feedback on their experience with Dr. Walker-Matthews

Likelihood of recommending Dr. Walker-Matthews to family and friends is 4.9 out of 5 5 1 7

7 responses
above
national average

Your participation
is confidential

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Dr. Susan G. Walker-Matthews, PHD
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Post a response on your personalized profile.
Dr. Walker-Matthews' Office & Staff
Ease of scheduling urgent appointments
7 responses
above
national average
Office environment, cleanliness, comfort, etc.
7 responses
above
national average
Staff friendliness and courteousness
7 responses
above
national average
Total wait time (waiting & exam rooms)
10 – 15 minutes 6 responses
shorter than
national average
Experience with Dr. Walker-Matthews
Level of trust in provider's decisions
7 responses
above
national average
How well provider explains medical condition(s)
7 responses
above
national average
How well provider listens and answers questions
7 responses
above
national average
Spends appropriate amount of time with patients
7 responses
above
national average

How was your experience with Dr. Walker-Matthews?

Your participation in the survey will help other patients make informed decisions. You will also be helping Dr. Walker-Matthews and her staff know how they are doing and how they can improve their services.
Your participation
is confidential

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