Susan Franchi, NP http://www.healthgrades.com/public/images/hgbug_200x200.png Patient Surveys for Susan Franchi, NP, Waltham, MA, Nursing (Nurse Practitioner)

Specializes in Nursing (Nurse Practitioner) - Female

671 Main St
Waltham, MA 02451
OverviewExperienceHospital QualityPatient SatisfactionAppointments & Offices
Healthgrades

8 Facts About Patient Satisfaction Surveys

Patient satisfaction surveys provide a standardized way of reporting about healthcare experiences. But there can be more than meets the eye when reviewing scores. Here's what you should know

Patient Satisfaction

Patients' feedback on their experience with Susan Franchi

Likelihood of recommending Susan Franchi to family and friends is 5 out of 5 5 1 1

5 1 response
above
national average

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Survey Details

Susan Franchi's Office & Staff
Ease of scheduling urgent appointments
4 1 response
same as
national average
Office environment, cleanliness, comfort, etc.
4 1 response
below
national average
Staff friendliness and courteousness
4 1 response
below
national average
Total wait time (waiting & exam rooms)
10 – 15 minutes 1 response
same as
national average
Experience with Susan Franchi
Level of trust in provider's decisions
5 1 response
above
national average
How well provider explains medical condition(s)
5 1 response
above
national average
How well provider listens and answers questions
5 1 response
above
national average
Spends appropriate amount of time with patients
5 1 response
above
national average

How was your experience with Susan Franchi?

Your participation in the survey will help other patients make informed decisions. You will also be helping Susan Franchi and her staff know how they are doing and how they can improve their services.
Your participation
is confidential

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