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Dr. Susan Liang, MD http://d1ffafozi03i4l.cloudfront.net/img/prov/2/5/5/255KW_w120h160.jpg Patient Surveys for Dr. Susan Liang, MD, Boston, MA, Ophthalmology

Specializes in Ophthalmology • Female • Age 42

260 Tremont St
Boston, MA 02116
OverviewExperienceHospital QualityPatient SatisfactionAppointments & Offices
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8 Facts About Patient Satisfaction Surveys

Patient satisfaction surveys provide a standardized way of reporting about healthcare experiences. But there can be more than meets the eye when reviewing scores. Here's what you should know

Patient Satisfaction

Patients' feedback on their experience with Dr. Liang

Dr. Susan Liang, MD
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Likelihood to Recommend

4.2
  • 5 Star Ratings
1 5 5

4.2 out of 5

Likelihood of recommending Dr. Liang to family and friends

4.2 out of 5

5 responses

Dr. Liang's Office & Staff

Ease of scheduling urgent appointments

4 out of 5

5 responses

Office environment, cleanliness, comfort, etc.

4.4 out of 5

5 responses

Staff friendliness and courteousness

4 out of 5

5 responses

Total wait time (waiting & exam rooms)

10 – 15 minutes

5 responses

Experience with Dr. Liang

Level of trust in provider's decisions

4.4 out of 5

5 responses

How well provider explains medical condition(s)

4.2 out of 5

5 responses

How well provider listens and answers questions

4.4 out of 5

5 responses

Spends appropriate amount of time with patients

4.4 out of 5

5 responses

How was your experience with Dr. Liang?

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