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Dr. Robert W. Bastian, MD Patient Surveys for Dr. Robert W. Bastian, MD, Downers Grove, IL, Ear, Nose, and Throat

Specializes in Laryngology • Male • Age 62

3010 Highland Pkwy Ste 550
Downers Grove, IL 60515
OverviewExperienceHospital QualityPatient SatisfactionAppointments & Offices

8 Facts About Patient Satisfaction Surveys

Patient satisfaction surveys provide a standardized way of reporting about healthcare experiences. But there can be more than meets the eye when reviewing scores. Here's what you should know

Patient Satisfaction

Patients' feedback on their experience with Dr. Bastian

Dr. Robert W. Bastian, MD
DR. BASTIAN RESPONDS - (Dr. Bastian, edit your response)

95% of patients said they were very satisfied with their visit

97% of patients said the service they received from the administrative staff was excellent

94% of patients said the care they received from the doctor/speech pathologist was excellent

98% of patients said they would be very likely to recommend our office to a friend or colleague

Likelihood to Recommend

  • 19 Star Ratings
1 5 19

3.6 out of 5

Likelihood of recommending Dr. Bastian to family and friends

3.6 out of 5

19 responses

Dr. Bastian's Office & Staff

Ease of scheduling urgent appointments

4.2 out of 5

18 responses

Office environment, cleanliness, comfort, etc.

4.8 out of 5

18 responses

Staff friendliness and courteousness

4.7 out of 5

19 responses

Total wait time (waiting & exam rooms)

10 – 15 minutes

19 responses

Experience with Dr. Bastian

Level of trust in provider's decisions

3.7 out of 5

19 responses

How well provider explains medical condition(s)

3.8 out of 5

19 responses

How well provider listens and answers questions

3.6 out of 5

18 responses

Spends appropriate amount of time with patients

3.9 out of 5

19 responses

How was your experience with Dr. Bastian?

Provide feedback so others can make an informed decision.

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