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Dr. Heather Downes, MD http://cdn.hgimg.com/img/prov/2/4/X/24X2C_w120h160_v3940.jpg Patient Surveys for Dr. Heather Downes, MD, Lake Forest, IL, Dermatology

Specializes in Dermatology • Female

800 N Westmoreland Rd Ste 204
Lake Forest, IL 60045
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8 Facts About Patient Satisfaction Surveys

Patient satisfaction surveys provide a standardized way of reporting about healthcare experiences. But there can be more than meets the eye when reviewing scores. Here's what you should know

Patient Satisfaction

Patients' feedback on their experience with Dr. Downes

Likelihood of recommending Dr. Downes to family and friends is 4.7 out of 5 5 1 13

13 responses
above
national average

Your participation
is confidential

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Dr. Heather Downes, MD
Are you Dr. Downes?
Post a response on your personalized profile.
Dr. Downes' Office & Staff
Ease of scheduling urgent appointments
14 responses
above
national average
Office environment, cleanliness, comfort, etc.
14 responses
above
national average
Staff friendliness and courteousness
14 responses
above
national average
Total wait time (waiting & exam rooms)
10 – 15 minutes 14 responses
shorter than
national average
Experience with Dr. Downes
Level of trust in provider's decisions
14 responses
above
national average
How well provider explains medical condition(s)
14 responses
above
national average
How well provider listens and answers questions
14 responses
above
national average
Spends appropriate amount of time with patients
14 responses
above
national average

How was your experience with Dr. Downes?

Your participation in the survey will help other patients make informed decisions. You will also be helping Dr. Downes and her staff know how they are doing and how they can improve their services.

Your participation
is confidential

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