Dr. Heather Downes, MD

Dr. Heather Downes, MD http://cdn.hgimg.com/img/prov/2/4/X/24X2C_w120h160_v3940.jpg Patient Surveys for Dr. Heather Downes, MD, Lake Forest, IL, Dermatology

Specializes in Dermatology • Female

800 N Westmoreland Rd Suite Ste. 204
Lake Forest, IL 60045
OverviewExperienceHospital QualityPatient SatisfactionAppointments & Offices
Healthgrades

8 Facts About Patient Satisfaction Surveys

Patient satisfaction surveys provide a standardized way of reporting about healthcare experiences. But there can be more than meets the eye when reviewing scores. Here's what you should know

Patient Satisfaction

Patients' feedback on their experience with Dr. Downes

Likelihood of recommending Dr. Downes to family and friends is 4.6 out of 5 5 1 10

10 responses
above
national average

Your participation
is confidential

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Dr. Heather Downes, MD
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Dr. Downes' Office & Staff
Ease of scheduling urgent appointments
10 responses
above
national average
Office environment, cleanliness, comfort, etc.
10 responses
above
national average
Staff friendliness and courteousness
10 responses
above
national average
Total wait time (waiting & exam rooms)
10 – 15 minutes 10 responses
same as
national average
Experience with Dr. Downes
Level of trust in provider's decisions
10 responses
above
national average
How well provider explains medical condition(s)
10 responses
above
national average
How well provider listens and answers questions
10 responses
above
national average
Spends appropriate amount of time with patients
10 responses
above
national average

How was your experience with Dr. Downes?

Your participation in the survey will help other patients make informed decisions. You will also be helping Dr. Downes and her staff know how they are doing and how they can improve their services.
Your participation
is confidential

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