Healthgrades
8 Facts About Patient Satisfaction Surveys
Patient satisfaction surveys provide a standardized way of reporting about healthcare experiences. But there can be more that meets the eye when reviewing scores. Here's what you should know
Patient Satisfaction
Patients' feedback on their experience with Dr. Kaplan
Likelihood of recommending Dr. Kaplan to family and friends is out of 5
13 responses
worse than
national average
Your participation
is confidential
Survey Details
| Dr. Kaplan's Office & Staff | ||
|---|---|---|
| Ease of scheduling urgent appointments |
13 responses
worse than
national average
|
|
| Office environment, cleanliness, comfort, etc. |
13 responses
worse than
national average
|
|
| Staff friendliness and courteousness |
13 responses
worse than
national average
|
|
| Total wait time (waiting & exam rooms) |
31 – 45 minutes
13 responses
worse than
national average
|
|
| Experience with Dr. Kaplan | ||
| Level of trust in provider's decisions |
12 responses
worse than
national average
|
|
| How well provider explains medical condition(s) |
13 responses
worse than
national average
|
|
| How well provider listens and answers questions |
13 responses
worse than
national average
|
|
| Spends appropriate amount of time with patients |
13 responses
worse than
national average
|
|
