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Dr. Fred T. Kerns, MD http://cdn.hgimg.com/img/silhouettes/silhouette-male_w120h160_v1.jpg Patient Surveys for Dr. Fred T. Kerns, MD, Charleston, WV, Infectious Disease Medicine & Internal Medicine

Specializes in Infectious Disease Medicine • Male • Age 64

3100 Maccorkle Ave SE Ste 604
Charleston, WV 25304
OverviewExperienceHospital QualityPatient SatisfactionAppointments & Offices
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8 Facts About Patient Satisfaction Surveys

Patient satisfaction surveys provide a standardized way of reporting about healthcare experiences. But there can be more than meets the eye when reviewing scores. Here's what you should know

Patient Satisfaction

Patients' feedback on their experience with Dr. Kerns

Likelihood of recommending Dr. Kerns to family and friends is 1.5 out of 5 5 1 2

2 responses
below
national average

Your participation
is confidential

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Dr. Fred T. Kerns, MD
Are you Dr. Kerns?
Post a response on your personalized profile.
Dr. Kerns' Office & Staff
Ease of scheduling urgent appointments
2 responses
below
national average
Office environment, cleanliness, comfort, etc.
2 responses
above
national average
Staff friendliness and courteousness
2 responses
below
national average
Total wait time (waiting & exam rooms)
10 – 15 minutes 2 responses
same as
national average
Experience with Dr. Kerns
Level of trust in provider's decisions
2 responses
below
national average
How well provider explains medical condition(s)
2 responses
below
national average
How well provider listens and answers questions
2 responses
below
national average
Spends appropriate amount of time with patients
1 response
below
national average

How was your experience with Dr. Kerns?

Your participation in the survey will help other patients make informed decisions. You will also be helping Dr. Kerns and his staff know how they are doing and how they can improve their services.
Your participation
is confidential

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