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Dr. Fred Kerns, MD http://d1ffafozi03i4l.cloudfront.net/img/silhouettes/silhouette-male_w120h160_v1.jpg Patient Surveys for Dr. Fred Kerns, MD, Charleston, WV, Infectious Disease Medicine & Internal Medicine

Specializes in Infectious Disease Medicine • Male • Age 64

3100 Maccorkle Ave SE Ste 604
Charleston, WV 25304
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8 Facts About Patient Satisfaction Surveys

Patient satisfaction surveys provide a standardized way of reporting about healthcare experiences. But there can be more than meets the eye when reviewing scores. Here's what you should know

Patient Satisfaction

Patients' feedback on their experience with Dr. Kerns

Dr. Fred Kerns, MD
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Likelihood to Recommend

1.5
  • 2 Star Ratings
1 5 2

1.5 out of 5

Likelihood of recommending Dr. Kerns to family and friends

1.5 out of 5

2 responses

Dr. Kerns' Office & Staff

Ease of scheduling urgent appointments

3.5 out of 5

2 responses

Office environment, cleanliness, comfort, etc.

4.5 out of 5

2 responses

Staff friendliness and courteousness

2.5 out of 5

2 responses

Total wait time (waiting & exam rooms)

10 – 15 minutes

2 responses

Experience with Dr. Kerns

Level of trust in provider's decisions

1.5 out of 5

2 responses

How well provider explains medical condition(s)

1.5 out of 5

2 responses

How well provider listens and answers questions

1 out of 5

2 responses

Spends appropriate amount of time with patients

1 out of 5

1 response

How was your experience with Dr. Kerns?

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