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Dr. Franklin M. Chu, MD Patient Surveys for Dr. Franklin M. Chu, MD, San Bernardino, CA, Urology

Specializes in Urology • Male • Age 64

489 E 21st St
San Bernardino, CA 92404
OverviewPhone & AddressExperienceHospital QualityPatient Satisfaction

Patient Satisfaction

Patients' feedback on their experience with Dr. Chu

Dr. Franklin M. Chu, MD
DR. CHU RESPONDS - (Dr. Chu, edit your response)

We have a tremendous shortage of urologists in the nation. There is an even more acute shortage for urologists in our area due to the unwillingness of the newly trained urologists to come to our city. In order to keep the quality of the new associates we hire, we are unwilling to hire just any urologist. As a result there are times when the wait in our office is very long. We ask for your patience

Likelihood to Recommend

  • 29 responses
1 5 29

3 out of 5

Dr. Chu's Office & Staff

Ease of scheduling urgent appointments

3 out of 5

29 responses

Office environment, cleanliness, comfort, etc.

3.2 out of 5

29 responses

Staff friendliness and courteousness

3.3 out of 5

29 responses

Total wait time (waiting & exam rooms)

31 – 45 minutes

29 responses

Experience with Dr. Chu

Level of trust in provider's decisions

3.1 out of 5

29 responses

How well provider explains medical condition(s)

3.1 out of 5

29 responses

How well provider listens and answers questions

3.1 out of 5

29 responses

Spends appropriate amount of time with patients

3 out of 5

28 responses

How was your experience with Dr. Chu?

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8 Facts About Patient Satisfaction Surveys

Patient satisfaction surveys provide a standardized way of reporting about healthcare experiences. But there can be more than meets the eye when reviewing scores. Here's what you should know

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