Dr. Elizabeth H. Henry, MD

Dr. Elizabeth H. Henry, MD http://d1ffafozi03i4l.cloudfront.net/img/silhouettes/silhouette-female_w120h160_v1.jpg Patient Surveys for Dr. Elizabeth H. Henry, MD, Grand Rapids, MI, Ophthalmology

Specializes in Ophthalmology • Female • Age 47

791 Kenmoor Ave SE Ste A
Grand Rapids, MI 49546
OverviewExperienceHospital QualityPatient SatisfactionAppointments & Offices
Healthgrades
patient satisfaction matters

8 Facts About Patient Satisfaction Surveys

Patient satisfaction surveys provide a standardized way of reporting about healthcare experiences. But there can be more than meets the eye when reviewing scores. Here's what you should know

Patient Satisfaction

Patients' feedback on their experience with Dr. Henry

Dr. Elizabeth H. Henry, MD
DR. HENRY RESPONDS - (Dr. Henry, edit your response)

I greatly value the feedback, positive or negative. I have always prided myself on achieving excellent 5 star reviews in the past.  I believe the positive ones reflect the true spirit of the office and my care. Those that are negative have not been specific or constructive, and instead feel like serious abuse and a kick in the teeth, perhaps even sabotage.  I always have my pager on and have not heard from any of these people.  I would like to have the chance to discuss personally with anyone who is dissatisfied with their care, has questions about their treatment, or who has issues with my front desk.  I don't always know what is going on at the front desk and I can't read people's minds as to what their needs are.  I do my best.

I appreciate the continued support of my loyal patients.  I know that sometimes one cannot please everyone. I feel very badly for that.  I will try to improve where there are perceived weaknesses.  Thank you for giving me the opportunity to serve you.

Likelihood to Recommend

4.1
  • 22 responses
1 5 22

4.1 out of 5

Likelihood of recommending Dr. Henry to family and friends

4.1 out of 5

22 responses

Dr. Henry's Office & Staff

Ease of scheduling urgent appointments

4 out of 5

22 responses

Office environment, cleanliness, comfort, etc.

4.2 out of 5

22 responses

Staff friendliness and courteousness

4 out of 5

22 responses

Total wait time (waiting & exam rooms)

10 – 15 minutes

21 responses

Experience with Dr. Henry

Level of trust in provider's decisions

4.2 out of 5

22 responses

How well provider explains medical condition(s)

4.2 out of 5

22 responses

How well provider listens and answers questions

4 out of 5

22 responses

Spends appropriate amount of time with patients

4.1 out of 5

22 responses

How was your experience with Dr. Henry?

Provide feedback so others can make an informed decision.

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