Dr. Douglas Chen, MD

Dr. Douglas Chen, MD http://d1ffafozi03i4l.cloudfront.net/img/silhouettes/silhouette-male_w120h160_v1.jpg Patient Surveys for Dr. Douglas Chen, MD, Monroeville, PA, Neurotology & Ear, Nose, and Throat

Specializes in Neurotology • Male • Age 60

2566 Haymaker Rd
Monroeville, PA 15146
OverviewExperienceHospital QualityPatient SatisfactionAppointments & Offices
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patient satisfaction matters

8 Facts About Patient Satisfaction Surveys

Patient satisfaction surveys provide a standardized way of reporting about healthcare experiences. But there can be more than meets the eye when reviewing scores. Here's what you should know

Patient Satisfaction

Patients' feedback on their experience with Dr. Chen

Dr. Douglas Chen, MD
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Likelihood to Recommend

3.5
  • 13 responses
1 5 13

3.5 out of 5

Likelihood of recommending Dr. Chen to family and friends

3.5 out of 5

13 responses

Dr. Chen's Office & Staff

Ease of scheduling urgent appointments

3.8 out of 5

13 responses

Office environment, cleanliness, comfort, etc.

3.8 out of 5

13 responses

Staff friendliness and courteousness

3.4 out of 5

13 responses

Total wait time (waiting & exam rooms)

10 – 15 minutes

13 responses

Experience with Dr. Chen

Level of trust in provider's decisions

3.8 out of 5

13 responses

How well provider explains medical condition(s)

3.8 out of 5

13 responses

How well provider listens and answers questions

3.5 out of 5

13 responses

Spends appropriate amount of time with patients

3.5 out of 5

13 responses

How was your experience with Dr. Chen?

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