8 Facts About Patient Satisfaction Surveys
Patient satisfaction surveys provide a standardized way of reporting about healthcare experiences. But there can be more than meets the eye when reviewing scores. Here's what you should know
Patients' feedback on their experience with Dr. Wiegand
The emerging practice of rating physicians online is still in its infancy.
"Patient satisfaction" can be difficult to define, especially in the context of physicians' ethics and professional conduct.
Often in the mental and behavioral health fields, patients can become angry or upset at their treaters. After all, unlike other specialties, psychiatrists talk to their patients about deeply personal and sensitive topics. Sometimes, this anger is expressed in the form of negative online reviews.
For example, a patient may present to my office requesting a stimulant for ongoing fatigue. When I find out that they are not sleeping well, I may first suggest adhering to a sleep hygiene regimen. The patient may walk away angry, and leave a review of straight "one stars".
I would encourage any patient who has an established relationship with me to come to me personally and talk about angry, upset, or frustrated feelings before acting upon them in a public forum.
Likelihood to Recommend
- 13 responses
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