Dr. Charlotte Shum, MD

Dr. Charlotte Shum, MD http://cdn.hgimg.com/img/silhouettes/silhouette-female_w120h160_v1.jpg Patient Surveys for Dr. Charlotte Shum, MD, Oakland, CA, Orthopedic Hand Surgery & Orthopedic Surgery

Specializes in Orthopedic Hand Surgery • Female • Age 44

280 W Macarthur Blvd
Oakland, CA 94611
OverviewExperienceHospital QualityPatient SatisfactionAppointments & Offices
Healthgrades

8 Facts About Patient Satisfaction Surveys

Patient satisfaction surveys provide a standardized way of reporting about healthcare experiences. But there can be more than meets the eye when reviewing scores. Here's what you should know

Patient Satisfaction

Patients' feedback on their experience with Dr. Shum

Likelihood of recommending Dr. Shum to family and friends is 3.4 out of 5 5 1 5

5 responses
below
national average

Your participation
is confidential

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Dr. Charlotte Shum, MD
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Dr. Shum's Office & Staff
Ease of scheduling urgent appointments
5 responses
below
national average
Office environment, cleanliness, comfort, etc.
5 responses
same as
national average
Staff friendliness and courteousness
5 responses
below
national average
Total wait time (waiting & exam rooms)
10 – 15 minutes 5 responses
same as
national average
Experience with Dr. Shum
Level of trust in provider's decisions
5 responses
below
national average
How well provider explains medical condition(s)
5 responses
below
national average
How well provider listens and answers questions
5 responses
below
national average
Spends appropriate amount of time with patients
5 responses
below
national average

How was your experience with Dr. Shum?

Your participation in the survey will help other patients make informed decisions. You will also be helping Dr. Shum and her staff know how they are doing and how they can improve their services.
Your participation
is confidential

Find the Right Doctor For You.

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