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Bon Secours Mary Immaculate Hospital

Bon Secours Mary Immaculate Hospital is a medical facility located in Newport News, VA. This hospital has been recognized for America’s 50 Best Hospitals for Outpatient Orthopedic Surgery Award™, Outpatient Joint Replacement Excellence Award™, and more.

64%

Patient Experience Rating

Equal to the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Specialty Clinical Quality Awards

America’s 50 Best Hospitals for Outpatient Orthopedic Surgery Award™

America’s 50 Best Hospitals for Outpatient Orthopedic Surgery Award™ (2024)

Superior clinical outcomes in outpatient back and neck surgery, outpatient rotator cuff surgery, outpatient total hip replacement, and outpatient total knee replacement

Outpatient Joint Replacement Excellence Award™

Outpatient Joint Replacement Excellence Award™ (2024, 2023)

Superior clinical outcomes in hospital outpatient total knee and total hip replacement

Pulmonary Care Excellence Award™

Pulmonary Care Excellence Award™ (2024, 2022)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Stroke Care Excellence Award™

Stroke Care Excellence Award™ (2023)

Superior clinical outcomes in the care and treatment of stroke

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

13 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Complication Based Ratings

Procedure/ConditionIn Hospital

Appendectomy

In Hospital

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Bariatric Surgery

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Coronary Interventional Procedures (Inpatient)

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Heart Attack

Mortality In-Hospital

Better than Expected

Mortality within 30 days

Better than Expected

Heart Failure

Mortality In-Hospital

Better than Expected

Mortality within 30 days

Better than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Diabetic Emergencies

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Pulmonary Embolism

Mortality In-Hospital

Better than Expected

Mortality within 30 days

Better than Expected

Respiratory Failure

Mortality In-Hospital

Better than Expected

Mortality within 30 days

As Expected

Sepsis

Mortality In-Hospital

Better than Expected

Mortality within 30 days

Better than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Gallbladder Removal Surgery

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Bowel Obstruction

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Colorectal Surgeries

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Gastrointestinal Bleed

Mortality In-Hospital

Better than Expected

Mortality within 30 days

Better than Expected

Pancreatitis

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Upper Gastrointestinal Surgery

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Gynecologic Procedures

In Hospital

As Expected

Hysterectomy

In Hospital

Worse than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

C-Section Delivery

In Hospital

Better than Expected

Vaginal Delivery

In Hospital

Better than Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Stroke

Mortality In-Hospital

Better than Expected

Mortality within 30 days

Better than Expected

Specialty Excellence Awards

Stroke Care Excellence Award™

Stroke Care Excellence Award™

2023

Complication Based Ratings

Procedure/ConditionIn Hospital

Hip Fracture Treatment

In Hospital

As Expected

Hip Replacement

In Hospital

As Expected

Total Knee Replacement

In Hospital

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Outpatient Total Hip Replacement

In Hospital

As Expected

Outpatient Total Knee Replacement

In Hospital

Better than Expected

Specialty Excellence Awards

Outpatient Joint Replacement Excellence Award™

Outpatient Joint Replacement Excellence Award™

2024, 2023

Complication Based Ratings

Procedure/ConditionIn Hospital

Outpatient Back and Neck Surgery (except Spinal Fusion)

In Hospital

Better than Expected

Outpatient Rotator Cuff Repair

In Hospital

As Expected

Specialty Excellence Awards

America’s 50 Best Hospitals for Outpatient Orthopedic Surgery Award™

America’s 50 Best Hospitals for Outpatient Orthopedic Surgery Award™

2024

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Chronic Obstructive Pulmonary Disease (COPD)

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Pneumonia

Mortality In-Hospital

Better than Expected

Mortality within 30 days

Better than Expected

Specialty Excellence Awards

Pulmonary Care Excellence Award™

Pulmonary Care Excellence Award™

2024, 2022

Complication Based Ratings

Procedure/ConditionIn Hospital

Spinal Fusion

In Hospital

As Expected

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
63%

Patients who gave a rating of 9 or 10

2% lower than the national average

64%

Would definitely recommend

Equal to the national average

Bon Secours Mary Immaculate Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%76%75%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%73%74%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%57%57%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%57%56%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%85%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%48%47%

Bon Secours Mary Immaculate Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%58%55%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%67%66%

Providers

Provider Reviews

Excellent Surgeon- I had total ankle reconstruction- replacement and ligament repair . Dr. Maloof is a miracle worker!

Tom Hamilton Mar 27 2024

Review for Dr. Maloof

Dr was very knowledgeable staff was very good

Mar 24 2024

Review for Dr. Hopson

I appreciate the TPMG Orthopedic office so much. They got me in immediately to see Dr Hopson. Dr Hopson is kind, professional and very knowledgeable. He quickly diagnosed my issue and will see me again for a follow up.

Jean Mar 23 2024

Review for Dr. Hopson

Dr. Payne is very professional. He took the time to listen to my concerns and explained every step of my diagnosis and procedure. He truly cares about his patients and their healing.

Mike B Mar 21 2024

Review for Dr. Payne

My had an ingrown toenail. Dr Hopson took care of his right away very happy with his demeanor.

Josi Mar 21 2024

Review for Dr. Hopson

Location

Bon Secours Mary Immaculate Hospital

2 Bernardine Dr, Newport News VA 23602

CallDirections

(757) 886-6000

Frequently Asked Questions

Where is Bon Secours Mary Immaculate Hospital located?

Bon Secours Mary Immaculate Hospital is located at 2 Bernardine Dr, Newport News, VA 23602. Find other locations and directions on Healthgrades.

Has Bon Secours Mary Immaculate Hospital won any recent awards from Healthgrades?

Yes, Bon Secours Mary Immaculate Hospital has been awarded with America’s 50 Best Hospitals for Outpatient Orthopedic Surgery Award™, Outpatient Joint Replacement Excellence Award™, Pulmonary Care Excellence Award™, and 1 more in the past two years.

Is Bon Secours Mary Immaculate Hospital highly rated with patients?

63% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.

Does Bon Secours Mary Immaculate Hospital score well in safety ratings?

Healthgrades tracks outcome ratings for 13 hospital services. View more details here.

How do I get in at Bon Secours Mary Immaculate Hospital?

Phone number, appointment information, and directions can be found on Healthgrades Bon Secours Mary Immaculate Hospital profile..

How does Bon Secours Mary Immaculate Hospital rank in terms of safety and outcomes?

Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.

Contact Us

2 Bernardine Dr

Newport News, VA 23602

Directions

(757) 886-6000