Bon Secours St. Francis Medical Center

70%

Patients that would definitely recommend

Equal to the national average

Bon Secours St. Francis Medical Center is a medical facility located in Midlothian, VA. This hospital has been recognized for America's 250 Best Hospitals Award™, Critical Care Excellence Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

America's 250 Best Hospitals Award™

America's 250 Best Hospitals Award™ (2024, 2023, 2022)

Top 5% in the nation for consistently delivering clinical quality

Specialty Clinical Quality Awards

Critical Care Excellence Award™

Critical Care Excellence Award™ (2024, 2023)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

Stroke Care Excellence Award™

Stroke Care Excellence Award™ (2024, 2023, 2022)

Superior clinical outcomes in the care and treatment of stroke

Pulmonary Care Excellence Award™

Pulmonary Care Excellence Award™ (2023, 2022)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

  • Deep blood clots in the lungs or legs following surgery
  • Breakdown of abdominal incision site

11 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Complication Based Ratings

Procedure/ConditionIn Hospital

Appendectomy

In Hospital

Worse than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Pacemaker Procedures

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Coronary Interventional Procedures (Inpatient)

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Heart Attack

Mortality In-Hospital

Better than Expected

Mortality within 30 days

Better than Expected

Heart Failure

Mortality In-Hospital

Better than Expected

Mortality within 30 days

Better than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Diabetic Emergencies

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Pulmonary Embolism

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Respiratory Failure

Mortality In-Hospital

Better than Expected

Mortality within 30 days

As Expected

Sepsis

Mortality In-Hospital

Better than Expected

Mortality within 30 days

Better than Expected

Specialty Excellence Awards

Critical Care Excellence Award™

Critical Care Excellence Award™

2024, 2023

Complication Based Ratings

Procedure/ConditionIn Hospital

Gallbladder Removal Surgery

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Bowel Obstruction

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Colorectal Surgeries

Mortality In-Hospital

Better than Expected

Mortality within 30 days

Better than Expected

Gastrointestinal Bleed

Mortality In-Hospital

Better than Expected

Mortality within 30 days

As Expected

Pancreatitis

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Upper Gastrointestinal Surgery

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Gynecologic Procedures

In Hospital

As Expected

Hysterectomy

In Hospital

Worse than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

C-Section Delivery

In Hospital

Better than Expected

Vaginal Delivery

In Hospital

Worse than Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Stroke

Mortality In-Hospital

Better than Expected

Mortality within 30 days

Better than Expected

Specialty Excellence Awards

Stroke Care Excellence Award™

Stroke Care Excellence Award™

2024, 2023, 2022

Complication Based Ratings

Procedure/ConditionIn Hospital

Hip Fracture Treatment

In Hospital

Better than Expected

Hip Replacement

In Hospital

Worse than Expected

Total Knee Replacement

In Hospital

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Outpatient Total Hip Replacement

In Hospital

As Expected

Outpatient Total Knee Replacement

In Hospital

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Outpatient Back and Neck Surgery (except Spinal Fusion)

In Hospital

As Expected

Outpatient Rotator Cuff Repair

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Chronic Obstructive Pulmonary Disease (COPD)

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Pneumonia

Mortality In-Hospital

Better than Expected

Mortality within 30 days

As Expected

Specialty Excellence Awards

Pulmonary Care Excellence Award™

Pulmonary Care Excellence Award™

2023, 2022

Complication Based Ratings

Procedure/ConditionIn Hospital

Back and Neck Surgeries (without Spinal Fusion)

In Hospital

As Expected

Spinal Fusion

In Hospital

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Carotid Procedures

In Hospital

As Expected

Peripheral Vascular Bypass

In Hospital

Better than Expected

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
68%

Patients who gave a rating of 9 or 10

1% lower than the national average

70%

Would definitely recommend

Equal to the national average

Bon Secours St. Francis Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%75%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%75%78%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%49%66%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%55%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%84%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%51%52%

Bon Secours St. Francis Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%55%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%54%73%

Providers

Provider Reviews

Dr. Bishop gives you time to ask questions, the info you need, and is very clear with communication while still being super pleasant.

Great doc Mar 14 2024

Review for Dr. Bishop

Love Dr. Dulá so much she’s amazing! She always makes sure I’m comfortable and fully understand the answer to any questions I have. Highly recommend her.

Mar 14 2024

Review for Dr. Razzolini

The staff were all very nice and friendly. I didn’t have to wait at all. I had two appointments back to back and everything went very smoothly. Dr. Politano was prompt and easy to talk to, she addressed my concerns and answered my questions.

Mar 14 2024

Review for Dr. Politano

She listened to me and was very pleasant. She answered all my questions

Mar 14 2024

Review for Dr. Bishop

Dr. Bishop was very kind and she listens. I will be going back to see her! She offered me several OTC options for my issues.

N.K.M Mar 14 2024

Review for Dr. Bishop

Location

Bon Secours St. Francis Medical Center

13710 St Francis Blvd, Midlothian VA 23114

CallDirections

(804) 594-7300

Frequently Asked Questions

Where is Bon Secours St. Francis Medical Center located?

Bon Secours St. Francis Medical Center is located at 13710 St Francis Blvd, Midlothian, VA 23114. Find other locations and directions on Healthgrades.

Has Bon Secours St. Francis Medical Center won any recent awards from Healthgrades?

Yes, Bon Secours St. Francis Medical Center has been awarded with America's 250 Best Hospitals Award™, Critical Care Excellence Award™, Stroke Care Excellence Award™, and 1 more in the past two years.

Is Bon Secours St. Francis Medical Center highly rated with patients?

68% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.

Does Bon Secours St. Francis Medical Center score well in safety ratings?

Healthgrades tracks outcome ratings for 13 hospital services. View more details here.

How do I get in at Bon Secours St. Francis Medical Center?

Phone number, appointment information, and directions can be found on Healthgrades Bon Secours St. Francis Medical Center profile..

How does Bon Secours St. Francis Medical Center rank in terms of safety and outcomes?

Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.

Contact Us

13710 St Francis Blvd

Midlothian, VA 23114

Directions

(804) 594-7300