University Medical Center
University Medical Center is a medical facility located in Lubbock, TX. This hospital has been recognized for Outstanding Patient Experience Award™.
Patient Experience Rating
14% higher than the national average
Awards
Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.
Learn more about our awards methodologyHospital Quality Awards
Outstanding Patient Experience Award™ (2024, 2023, 2022)
Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions
Hospital Quality
Clinical Ratings
Research hospital performance and talk to your doctor about what's right for you
Complication Based Ratings
Appendectomy
In Hospital
Complication Based Ratings
Bariatric Surgery
In Hospital
Complication Based Ratings
Defibrillator Procedures
In Hospital
Pacemaker Procedures
In Hospital
Mortality Based Ratings
Coronary Artery Bypass Graft (CABG) Surgery
Mortality In-Hospital
Mortality within 30 days
Coronary Interventional Procedures (Inpatient)
Mortality In-Hospital
Mortality within 30 days
Heart Attack
Mortality In-Hospital
Mortality within 30 days
Heart Failure
Mortality In-Hospital
Mortality within 30 days
Valve Surgery
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Diabetic Emergencies
In Hospital
Mortality Based Ratings
Pulmonary Embolism
Mortality In-Hospital
Mortality within 30 days
Respiratory Failure
Mortality In-Hospital
Mortality within 30 days
Sepsis
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Gallbladder Removal Surgery
In Hospital
Mortality Based Ratings
Bowel Obstruction
Mortality In-Hospital
Mortality within 30 days
Colorectal Surgeries
Mortality In-Hospital
Mortality within 30 days
Gastrointestinal Bleed
Mortality In-Hospital
Mortality within 30 days
Pancreatitis
Mortality In-Hospital
Mortality within 30 days
Upper Gastrointestinal Surgery
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Gynecologic Procedures
In Hospital
Hysterectomy
In Hospital
Complication Based Ratings
C-Section Delivery
In Hospital
Vaginal Delivery
In Hospital
Mortality Based Ratings
Cranial Neurosurgery
Mortality In-Hospital
Mortality within 30 days
Stroke
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Hip Fracture Treatment
In Hospital
Complication Based Ratings
Outpatient Total Knee Replacement
In Hospital
Complication Based Ratings
Outpatient Back and Neck Surgery (except Spinal Fusion)
In Hospital
Mortality Based Ratings
Chronic Obstructive Pulmonary Disease (COPD)
Mortality In-Hospital
Mortality within 30 days
Pneumonia
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Spinal Fusion
In Hospital
Complication Based Ratings
Abdominal Aortic Aneurysm Repair
In Hospital
Carotid Procedures
In Hospital
Patient Experience
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).
Learn more about patient experienceUniversity Medical Center
National Average
Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well
Responsiveness of hospital staff
Percent of patients who said they always received help quickly from hospital staff
Communication about medicines
Percent of patients who said that staff always explained medicines before giving them to patients
Discharge Information
Percent of patients who said they were given information about recovering at home
Care Transition
Percent of patients who said they understood their care needs when they left the hospital
University Medical Center
National Average
Quietness
Percent of patients who said the area around their rooms was always kept quiet at night
Cleanliness
Percent of patients who said their room and bathroom were always kept clean
Providers
Provider Reviews
Apr 17 2024
Review for Dr. Ogunjimi
Minimal waiting time. Everyone knew their job and they all worked together. Very conscientious and kind staff.
Apr 10 2024
Review for Dr. Islam
Dr. Islams and his staff were able to take a sensitive and sometimes embarrassing procedure and make me feel 100% comfortable. The procedure was explained in detail and their professionalism was beyond reproach. I can’t thank all of them for getting me through this and saving my life. Dr. Islam was...
Apr 09 2024
Review for Dr. Islam
I didn't feel respected, listened to, and I thought the bedside manner was poor at best. Impersonal. Not upset, just being honest. Was looking for a long-term care provider, felt more clinical. Would not recommend Dr. Wisniewski to family and friends.
Apr 06 2024
Review for Dr. Wisniewski
Communication prior to service was excellent. From phone calls to verify insurance, preparation instructions, and time of procedure on day of service to the texts immediately before procedure to let you know if they were on time or not and when to actually show up. Staff communication with me was...
Apr 05 2024
Review for Dr. Islam
Location
University Medical Center
Frequently Asked Questions
Where is University Medical Center located?
University Medical Center is located at 602 Indiana Ave, Lubbock, TX 79415. Find other locations and directions on Healthgrades.
Has University Medical Center won any recent awards from Healthgrades?
Yes, University Medical Center has been awarded with Outstanding Patient Experience Award™ in the past two years.
Is University Medical Center highly rated with patients?
77% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.
Does University Medical Center score well in safety ratings?
Healthgrades tracks outcome ratings for 13 hospital services. View more details here.
How do I get in at University Medical Center?
Phone number, appointment information, and directions can be found on Healthgrades University Medical Center profile..
How does University Medical Center rank in terms of safety and outcomes?
Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.
Dr. Ogunjimi was wonderful to work with throughout my pregnancy and surgery. I cannot recommend her enough! She is funny and sweet and actually talks over every possible outcome. She delivered my second baby and checked in on me multiple times on the family wing. She also performed surgery on me,...