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White Rock Medical Center

White Rock Medical Center is a medical facility located in Dallas, TX. This hospital has been recognized for Bariatric Surgery Excellence Award™.

47%

Patient Experience Rating

17% lower than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Specialty Clinical Quality Awards

Bariatric Surgery Excellence Award™

Bariatric Surgery Excellence Award™ (2024, 2023)

Superior clinical outcomes in bariatric (weight loss) surgery

Safety Ratings

How well a hospital safeguards patients from potential complications

An event relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

  • In-Hospital Fall Associated Fracture Rate

11 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Complication Based Ratings

Procedure/ConditionIn Hospital

Appendectomy

In Hospital

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Bariatric Surgery

In Hospital

Better than Expected

Specialty Excellence Awards

Bariatric Surgery Excellence Award™

Bariatric Surgery Excellence Award™

2024, 2023

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Coronary Interventional Procedures (Inpatient)

Mortality In-Hospital

Worse than Expected

Mortality within 30 days

Worse than Expected

Heart Attack

Mortality In-Hospital

Worse than Expected

Mortality within 30 days

Worse than Expected

Heart Failure

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Diabetic Emergencies

In Hospital

Worse than Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Respiratory Failure

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Sepsis

Mortality In-Hospital

Worse than Expected

Mortality within 30 days

Worse than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Gallbladder Removal Surgery

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Bowel Obstruction

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Gastrointestinal Bleed

Mortality In-Hospital

Worse than Expected

Mortality within 30 days

As Expected

Upper Gastrointestinal Surgery

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Gynecologic Procedures

In Hospital

As Expected

Hysterectomy

In Hospital

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

C-Section Delivery

In Hospital

As Expected

Vaginal Delivery

In Hospital

Better than Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Stroke

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Hip Fracture Treatment

In Hospital

As Expected

Total Knee Replacement

In Hospital

Worse than Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Chronic Obstructive Pulmonary Disease (COPD)

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Pneumonia

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
51%

Patients who gave a rating of 9 or 10

14% lower than the national average

47%

Would definitely recommend

17% lower than the national average

White Rock Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%66%75%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%62%74%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%49%57%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%45%56%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%76%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%37%47%

White Rock Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%63%55%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%58%66%

Providers

Provider Reviews

Dr Gieser seemed equally concerned about the number of years I have had to live with being a mass kidney stone producer with no answers nor resolve. Hopefully, together we can figure this out and shut down my rock quarry.

Mar 28 2024

Review for Dr. Gieser

Very easy to understand.

Mar 28 2024

Review for Dr. Gieser

Dr Idris is very thorough in explaining lab results and why we need to do different things. At the same time , he is very human and understanding and relatable.

Judith Thomason Mar 27 2024

Review for Dr. Idris

Such a friendly office. Dr Zarling was great, listened, explained and treated my issue immediately.

Mar 23 2024

Review for Dr. Zarling

Dr Zarling is always so helpful. I’mAn older athlete so I struggle with overuse and arthritis. He is always very helpful and attentive.

Mar 22 2024

Review for Dr. Zarling

Location

White Rock Medical Center

9440 Poppy Dr, Dallas TX 75218

CallDirections

(214) 324-6100

Frequently Asked Questions

Where is White Rock Medical Center located?

White Rock Medical Center is located at 9440 Poppy Dr, Dallas, TX 75218. Find other locations and directions on Healthgrades.

Has White Rock Medical Center won any recent awards from Healthgrades?

Yes, White Rock Medical Center has been awarded with Bariatric Surgery Excellence Award™ in the past two years.

Is White Rock Medical Center highly rated with patients?

51% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.

Does White Rock Medical Center score well in safety ratings?

Healthgrades tracks outcome ratings for 12 hospital services. View more details here.

How do I get in at White Rock Medical Center?

Phone number, appointment information, and directions can be found on Healthgrades White Rock Medical Center profile..

How does White Rock Medical Center rank in terms of safety and outcomes?

Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.

Contact Us

9440 Poppy Dr

Dallas, TX 75218

Directions

(214) 324-6100