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Caldwell Memorial Hospital

Caldwell Memorial Hospital is a medical facility located in Lenoir, NC. This hospital has been recognized for Stroke Care Excellence Award™ and Pulmonary Care Excellence Award™.

55%

Patient Experience Rating

9% lower than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Specialty Clinical Quality Awards

Stroke Care Excellence Award™

Stroke Care Excellence Award™ (2024, 2022)

Superior clinical outcomes in the care and treatment of stroke

Pulmonary Care Excellence Award™

Pulmonary Care Excellence Award™ (2022)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Safety Ratings

How well a hospital safeguards patients from potential complications

An event relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

  • Catheter-related bloodstream infections acquired at the hospital

12 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Complication Based Ratings

Procedure/ConditionIn Hospital

Pacemaker Procedures

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Coronary Interventional Procedures (Inpatient)

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Heart Attack

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Heart Failure

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Diabetic Emergencies

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Pulmonary Embolism

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Respiratory Failure

Mortality In-Hospital

Better than Expected

Mortality within 30 days

Better than Expected

Sepsis

Mortality In-Hospital

Worse than Expected

Mortality within 30 days

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Bowel Obstruction

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Colorectal Surgeries

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Gastrointestinal Bleed

Mortality In-Hospital

As Expected

Mortality within 30 days

Better than Expected

Pancreatitis

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Stroke

Mortality In-Hospital

Better than Expected

Mortality within 30 days

Better than Expected

Specialty Excellence Awards

Stroke Care Excellence Award™

Stroke Care Excellence Award™

2024, 2022

Complication Based Ratings

Procedure/ConditionIn Hospital

Hip Fracture Treatment

In Hospital

Worse than Expected

Hip Replacement

In Hospital

As Expected

Total Knee Replacement

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Chronic Obstructive Pulmonary Disease (COPD)

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Pneumonia

Mortality In-Hospital

As Expected

Mortality within 30 days

Better than Expected

Specialty Excellence Awards

Pulmonary Care Excellence Award™

Pulmonary Care Excellence Award™

2022

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
59%

Patients who gave a rating of 9 or 10

6% lower than the national average

55%

Would definitely recommend

9% lower than the national average

Caldwell Memorial Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%80%75%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%75%74%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%62%57%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%57%56%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%87%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%44%47%

Caldwell Memorial Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%58%55%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%71%66%

Providers

Provider Reviews

Dr Zook was engaging. He asked and answered questions. He provided encouragement and options. I know that I'm in good hands with Dr Zook

Apr 13 2024

Review for Dr. Zook

Very professional and thorough. Gave me options and a plan of moving forward.

Apr 11 2024

Review for Dr. Keverline

Very good

Patty Apr 10 2024

Review for Dr. Zook

Jesse is always smiling no matter the time of day. Listens to your concerns, and tries very hard to prescribe meds that aren't to expensive but covers the problem. I would highly recommend her to any of my family members or friends. It's so nice to have health care providers who care about their...

Apr 07 2024

Review for Dr. Du Sablon

I saw her for an issue that i had seen several doctors for who couldn't figure it out. She listened to me, exactly knew what was going on and treated my medical condition with compassion. She is highly knowledgeable and the care I got shows her years of experience and that she cares about her...

AM Apr 07 2024

Review for Dr. Stevens

Location

Caldwell Memorial Hospital

321 Mulberry St SW, Lenoir NC 28645

CallDirections

(828) 757-5100

Frequently Asked Questions

Where is Caldwell Memorial Hospital located?

Caldwell Memorial Hospital is located at 321 Mulberry St SW, Lenoir, NC 28645. Find other locations and directions on Healthgrades.

Has Caldwell Memorial Hospital won any recent awards from Healthgrades?

Yes, Caldwell Memorial Hospital has been awarded with Stroke Care Excellence Award™ and Pulmonary Care Excellence Award™ in the past two years.

Is Caldwell Memorial Hospital highly rated with patients?

59% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.

Does Caldwell Memorial Hospital score well in safety ratings?

Healthgrades tracks outcome ratings for 13 hospital services. View more details here.

How do I get in at Caldwell Memorial Hospital?

Phone number, appointment information, and directions can be found on Healthgrades Caldwell Memorial Hospital profile..

How does Caldwell Memorial Hospital rank in terms of safety and outcomes?

Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.

Contact Us

321 Mulberry St SW

Lenoir, NC 28645

Directions

(828) 757-5100