Rochester General Hospital
Rochester General Hospital is a medical facility located in Rochester, NY. This hospital has been recognized for America's 50 Best Hospitals Award™, America's 250 Best Hospitals Award™, and more.
Patient Experience Rating
7% lower than the national average
Awards
Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.
Learn more about our awards methodologyHospital Quality Awards
America's 50 Best Hospitals Award™ (2023, 2022)
Top 1% in the nation for providing the highest clinical quality year over year
America's 250 Best Hospitals Award™ (2023, 2022)
Top 5% in the nation for consistently delivering clinical quality
Specialty Clinical Quality Awards
America’s 100 Best Hospitals for Cardiac Care Award™ (2024, 2023, 2022)
Superior clinical outcomes in heart bypass surgery, coronary interventional procedures, heart attack treatment, heart failure treatment, and heart valve surgery
America’s 100 Best Hospitals for Coronary Intervention Award™ (2024, 2023)
Superior clinical outcomes in coronary intervention procedures (angioplasty with stent)
Gastrointestinal Care Excellence Award™ (2024, 2023)
Superior clinical outcomes in colorectal surgeries, gallbladder removal, upper gastrointestinal surgery, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis
Gastrointestinal Surgery Excellence Award™ (2023, 2022)
Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, and upper gastrointestinal surgery
America’s 100 Best Hospitals for Critical Care Award™ (2022)
Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies
America’s 100 Best Hospitals for Gastrointestinal Care Award™ (2022)
Superior clinical outcomes in colorectal surgeries, gallbladder removal, upper gastrointestinal surgery, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis
Hospital Quality
Clinical Ratings
Research hospital performance and talk to your doctor about what's right for you
Complication Based Ratings
Appendectomy
In Hospital
Complication Based Ratings
Bariatric Surgery
In Hospital
Complication Based Ratings
Defibrillator Procedures
In Hospital
Pacemaker Procedures
In Hospital
Mortality Based Ratings
Coronary Artery Bypass Graft (CABG) Surgery
Mortality In-Hospital
Mortality within 30 days
Coronary Interventional Procedures (Inpatient)
Mortality In-Hospital
Mortality within 30 days
Heart Attack
Mortality In-Hospital
Mortality within 30 days
Heart Failure
Mortality In-Hospital
Mortality within 30 days
Valve Surgery
Mortality In-Hospital
Mortality within 30 days
Specialty Excellence Awards
America’s 100 Best Hospitals for Cardiac Care Award™
2024, 2023, 2022
America’s 100 Best Hospitals for Coronary Intervention Award™
2024, 2023
Complication Based Ratings
Diabetic Emergencies
In Hospital
Mortality Based Ratings
Pulmonary Embolism
Mortality In-Hospital
Mortality within 30 days
Respiratory Failure
Mortality In-Hospital
Mortality within 30 days
Sepsis
Mortality In-Hospital
Mortality within 30 days
Specialty Excellence Awards
America’s 100 Best Hospitals for Critical Care Award™
2022
Complication Based Ratings
Gallbladder Removal Surgery
In Hospital
Mortality Based Ratings
Bowel Obstruction
Mortality In-Hospital
Mortality within 30 days
Colorectal Surgeries
Mortality In-Hospital
Mortality within 30 days
Gastrointestinal Bleed
Mortality In-Hospital
Mortality within 30 days
Pancreatitis
Mortality In-Hospital
Mortality within 30 days
Upper Gastrointestinal Surgery
Mortality In-Hospital
Mortality within 30 days
Specialty Excellence Awards
Gastrointestinal Care Excellence Award™
2024, 2023
Gastrointestinal Surgery Excellence Award™
2023, 2022
America’s 100 Best Hospitals for Gastrointestinal Care Award™
2022
Complication Based Ratings
Gynecologic Procedures
In Hospital
Hysterectomy
In Hospital
Complication Based Ratings
C-Section Delivery
In Hospital
Vaginal Delivery
In Hospital
Mortality Based Ratings
Cranial Neurosurgery
Mortality In-Hospital
Mortality within 30 days
Stroke
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Hip Fracture Treatment
In Hospital
Hip Replacement
In Hospital
Total Knee Replacement
In Hospital
Complication Based Ratings
Outpatient Total Knee Replacement
In Hospital
Complication Based Ratings
Outpatient Back and Neck Surgery (except Spinal Fusion)
In Hospital
Complication Based Ratings
Prostate Removal Surgery
In Hospital
Transurethral Prostate Resection Surgery
In Hospital
Mortality Based Ratings
Chronic Obstructive Pulmonary Disease (COPD)
Mortality In-Hospital
Mortality within 30 days
Pneumonia
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Back and Neck Surgeries (without Spinal Fusion)
In Hospital
Spinal Fusion
In Hospital
Complication Based Ratings
Abdominal Aortic Aneurysm Repair
In Hospital
Carotid Procedures
In Hospital
Peripheral Vascular Bypass
In Hospital
Patient Experience
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).
Learn more about patient experienceRochester General Hospital
National Average
Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well
Responsiveness of hospital staff
Percent of patients who said they always received help quickly from hospital staff
Communication about medicines
Percent of patients who said that staff always explained medicines before giving them to patients
Discharge Information
Percent of patients who said they were given information about recovering at home
Care Transition
Percent of patients who said they understood their care needs when they left the hospital
Rochester General Hospital
National Average
Quietness
Percent of patients who said the area around their rooms was always kept quiet at night
Cleanliness
Percent of patients who said their room and bathroom were always kept clean
Providers
Provider Reviews
Bernice Mar 27 2024
Review for Dr. Chen
Dr. Lewis performed my robotic laparoscopic hysterectomy. The procedure went amazingly and I recovered in record time. His bed side manner is phenomenal. He checked on me multiple times post op and even personally answered some of my questions through MyChart. He came highly recommended to me by my...
Katie H. Mar 25 2024
Review for Dr. Lewis
Explains everything very well, has nice bedside manners and easy on the eyes. Very caring Dr. Young man who has worked hard his whole life to come from Inda this Dr. deserves respect!!
Eileen Hyland Mar 24 2024
Review for Dr. Gandhi
Always have an appointment available when needed. Never have to wait once at the office always prompt and kind. Once had a tumor and Dr. Herrmann ordered all the test needed so there was no delay with ENT and surgery. Thank you!
K Mar 23 2024
Review for Dr. Herrmann
I don't leave reviews but feel the need to warn others, if he is your Dr. get another one right away.
Karma Mar 23 2024
Review for Dr. Sosniyenko
Location
Rochester General Hospital
Frequently Asked Questions
Where is Rochester General Hospital located?
Rochester General Hospital is located at 1425 Portland Ave, Rochester, NY 14621. Find other locations and directions on Healthgrades.
Has Rochester General Hospital won any recent awards from Healthgrades?
Yes, Rochester General Hospital has been awarded with America's 50 Best Hospitals Award™, America's 250 Best Hospitals Award™, America’s 100 Best Hospitals for Cardiac Care Award™, and 5 more in the past two years.
Is Rochester General Hospital highly rated with patients?
56% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.
Does Rochester General Hospital score well in safety ratings?
Healthgrades tracks outcome ratings for 13 hospital services. View more details here.
How do I get in at Rochester General Hospital?
Phone number, appointment information, and directions can be found on Healthgrades Rochester General Hospital profile..
How does Rochester General Hospital rank in terms of safety and outcomes?
Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.
Dr. Chen has been a very good and helpful doctor to me. I have a lot of conditions that warrant continuing treatment and therapies and he has been there for me. My gout would not be under control if he had not treated it so successfully. His demeanor is pleasant and he also gets down to business and...