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North Ottawa Community Health System

North Ottawa Community Health System is a medical facility located in Grand Haven, MI. This hospital has been recognized for Outstanding Patient Experience Award™.

66%

Patient Experience Rating

2% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Outstanding Patient Experience Award™

Outstanding Patient Experience Award™ (2022)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

12 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Heart Failure

Mortality In-Hospital

As Expected

Mortality within 30 days

Worse than Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Respiratory Failure

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Sepsis

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Bowel Obstruction

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Stroke

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Hip Fracture Treatment

In Hospital

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Outpatient Total Hip Replacement

In Hospital

Worse than Expected

Outpatient Total Knee Replacement

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Pneumonia

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
68%

Patients who gave a rating of 9 or 10

3% higher than the national average

66%

Would definitely recommend

2% higher than the national average

North Ottawa Community Health System

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%79%75%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%77%74%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%71%57%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%63%56%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%84%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%52%47%

North Ottawa Community Health System

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%59%55%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%69%66%

Providers

Provider Reviews

Very good service and friendly people.

Mar 26 2024

Review for Dr. Bergsma

He took his time and checked many things out on my foot. He compared it with my other foot as well.

Mar 22 2024

Review for Dr. Bergsma

He has been my doctor since 2007, he will be missed when he retires.

Mar 22 2024

Review for Dr. Brottman

Very caring. Explainations given for care. Discussed options available.

Dar Mar 21 2024

Review for Dr. Bergsma

Having my feet measured, to make sure I was wearing the correct shoe size.

Mar 20 2024

Review for Dr. Rewitzer

Location

North Ottawa Community Health System

1309 Sheldon Rd, Grand Haven MI 49417

CallDirections

(616) 842-3600

Frequently Asked Questions

Where is North Ottawa Community Health System located?

North Ottawa Community Health System is located at 1309 Sheldon Rd, Grand Haven, MI 49417. Find other locations and directions on Healthgrades.

Has North Ottawa Community Health System won any recent awards from Healthgrades?

Yes, North Ottawa Community Health System has been awarded with Outstanding Patient Experience Award™ in the past two years.

Is North Ottawa Community Health System highly rated with patients?

68% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.

Does North Ottawa Community Health System score well in safety ratings?

Healthgrades tracks outcome ratings for 12 hospital services. View more details here.

How do I get in at North Ottawa Community Health System?

Phone number, appointment information, and directions can be found on Healthgrades North Ottawa Community Health System profile..

How does North Ottawa Community Health System rank in terms of safety and outcomes?

Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.

Contact Us

1309 Sheldon Rd

Grand Haven, MI 49417

Directions

(616) 842-3600