Baystate Medical Center
Baystate Medical Center is a medical facility located in Springfield, MA. This hospital has been recognized for America’s 50 Best Hospitals for Outpatient Orthopedic Surgery Award™, Cranial Neurosurgery Excellence Award™, and more.
Patient Experience Rating
1% lower than the national average
Awards
Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.
Learn more about our awards methodologySpecialty Clinical Quality Awards
America’s 50 Best Hospitals for Outpatient Orthopedic Surgery Award™ (2024)
Superior clinical outcomes in outpatient back and neck surgery, outpatient rotator cuff surgery, outpatient total hip replacement, and outpatient total knee replacement
Cranial Neurosurgery Excellence Award™ (2024, 2023)
Superior clinical outcomes in cranial neurosurgery
America’s 100 Best Hospitals for Cardiac Care Award™ (2023, 2022)
Superior clinical outcomes in heart bypass surgery, coronary interventional procedures, heart attack treatment, heart failure treatment, and heart valve surgery
America’s 100 Best Hospitals for Coronary Intervention Award™ (2023, 2022)
Superior clinical outcomes in coronary intervention procedures (angioplasty with stent)
America’s 100 Best Hospitals for Spine Surgery Award™ (2023)
Superior clinical outcomes in back and neck surgeries and spinal fusion procedures
Outpatient Joint Replacement Excellence Award™ (2023)
Superior clinical outcomes in hospital outpatient total knee and total hip replacement
Hospital Quality
Clinical Ratings
Research hospital performance and talk to your doctor about what's right for you
Complication Based Ratings
Defibrillator Procedures
In Hospital
Pacemaker Procedures
In Hospital
Mortality Based Ratings
Coronary Artery Bypass Graft (CABG) Surgery
Mortality In-Hospital
Mortality within 30 days
Coronary Interventional Procedures (Inpatient)
Mortality In-Hospital
Mortality within 30 days
Heart Attack
Mortality In-Hospital
Mortality within 30 days
Heart Failure
Mortality In-Hospital
Mortality within 30 days
Valve Surgery
Mortality In-Hospital
Mortality within 30 days
Specialty Excellence Awards
America’s 100 Best Hospitals for Cardiac Care Award™
2023, 2022
America’s 100 Best Hospitals for Coronary Intervention Award™
2023, 2022
Complication Based Ratings
Diabetic Emergencies
In Hospital
Mortality Based Ratings
Pulmonary Embolism
Mortality In-Hospital
Mortality within 30 days
Respiratory Failure
Mortality In-Hospital
Mortality within 30 days
Sepsis
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Gallbladder Removal Surgery
In Hospital
Mortality Based Ratings
Bowel Obstruction
Mortality In-Hospital
Mortality within 30 days
Colorectal Surgeries
Mortality In-Hospital
Mortality within 30 days
Gastrointestinal Bleed
Mortality In-Hospital
Mortality within 30 days
Pancreatitis
Mortality In-Hospital
Mortality within 30 days
Upper Gastrointestinal Surgery
Mortality In-Hospital
Mortality within 30 days
Mortality Based Ratings
Cranial Neurosurgery
Mortality In-Hospital
Mortality within 30 days
Stroke
Mortality In-Hospital
Mortality within 30 days
Specialty Excellence Awards
Cranial Neurosurgery Excellence Award™
2024, 2023
Complication Based Ratings
Hip Fracture Treatment
In Hospital
Hip Replacement
In Hospital
Total Knee Replacement
In Hospital
Complication Based Ratings
Outpatient Total Hip Replacement
In Hospital
Outpatient Total Knee Replacement
In Hospital
Specialty Excellence Awards
Outpatient Joint Replacement Excellence Award™
2023
Complication Based Ratings
Outpatient Back and Neck Surgery (except Spinal Fusion)
In Hospital
Outpatient Rotator Cuff Repair
In Hospital
Specialty Excellence Awards
America’s 50 Best Hospitals for Outpatient Orthopedic Surgery Award™
2024
Complication Based Ratings
Prostate Removal Surgery
In Hospital
Mortality Based Ratings
Chronic Obstructive Pulmonary Disease (COPD)
Mortality In-Hospital
Mortality within 30 days
Pneumonia
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Back and Neck Surgeries (without Spinal Fusion)
In Hospital
Spinal Fusion
In Hospital
Specialty Excellence Awards
America’s 100 Best Hospitals for Spine Surgery Award™
2023
Complication Based Ratings
Abdominal Aortic Aneurysm Repair
In Hospital
Carotid Procedures
In Hospital
Peripheral Vascular Bypass
In Hospital
Patient Experience
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).
Learn more about patient experienceBaystate Medical Center
National Average
Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well
Responsiveness of hospital staff
Percent of patients who said they always received help quickly from hospital staff
Communication about medicines
Percent of patients who said that staff always explained medicines before giving them to patients
Discharge Information
Percent of patients who said they were given information about recovering at home
Care Transition
Percent of patients who said they understood their care needs when they left the hospital
Baystate Medical Center
National Average
Quietness
Percent of patients who said the area around their rooms was always kept quiet at night
Cleanliness
Percent of patients who said their room and bathroom were always kept clean
Providers
Provider Reviews
Awol Smith Mar 26 2024
Review for Dr. Lenzy
Excellent. Informative, patient and skilled. Made the entire experience almost pleasant (and that is not easy!)
Mar 25 2024
Review for Dr. Kavaler
Dr kavalier and his team explained everything and were very patient.
Mar 24 2024
Review for Dr. Kavaler
My 1st visit she noticed a mole that she was concerned about. I discussed with my dermatologists and was told it’s nothing. It was most likely caused by shaving..Lisa took it upon herself to do a biopsy and found that I had VIN 3 precancerous cells.Without her doing that I may have never...
Mar 24 2024
Review for Dr. Stephens
Dr Kavaler was kind, communicates succinctly. I felt confident that I understood the procedure and the result. Everyone in the NYGA office was upbeat, gracious and total pros. They made a potentially difficult situation comfortable.
Sarah H Mar 22 2024
Review for Dr. Kavaler
Location
Baystate Medical Center
Frequently Asked Questions
Where is Baystate Medical Center located?
Baystate Medical Center is located at 759 Chestnut St, Springfield, MA 01107. Find other locations and directions on Healthgrades.
Has Baystate Medical Center won any recent awards from Healthgrades?
Yes, Baystate Medical Center has been awarded with America’s 50 Best Hospitals for Outpatient Orthopedic Surgery Award™, Cranial Neurosurgery Excellence Award™, America’s 100 Best Hospitals for Cardiac Care Award™, and 3 more in the past two years.
Is Baystate Medical Center highly rated with patients?
60% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.
Does Baystate Medical Center score well in safety ratings?
Healthgrades tracks outcome ratings for 13 hospital services. View more details here.
How do I get in at Baystate Medical Center?
Phone number, appointment information, and directions can be found on Healthgrades Baystate Medical Center profile..
How does Baystate Medical Center rank in terms of safety and outcomes?
Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.
Been going for years, and concern that treatment hasn't been working. All treatments I have to suggest and I don't feel like I'm being listened to. There is definitely some kind of sponsorship going on with certain products because they will shill them the vehemently down your throat. Ryan is...