West Valley Medical Center

70%

Patients that would definitely recommend

6% higher than the national average

West Valley Medical Center is a medical facility located in Caldwell, ID. This hospital has been recognized for Patient Safety Excellence Award™ and Outstanding Patient Experience Award™.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™

Patient Safety Excellence Award™ (2024, 2023, 2022)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Outstanding Patient Experience Award™

Outstanding Patient Experience Award™ (2023, 2022)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was better than expected

11 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Coronary Interventional Procedures (Inpatient)

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Heart Attack

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Heart Failure

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Respiratory Failure

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Sepsis

Mortality In-Hospital

Better than Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Gallbladder Removal Surgery

In Hospital

Better than Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Bowel Obstruction

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Colorectal Surgeries

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Gastrointestinal Bleed

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Stroke

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Hip Fracture Treatment

In Hospital

Better than Expected

Hip Replacement

In Hospital

As Expected

Total Knee Replacement

In Hospital

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Outpatient Total Hip Replacement

In Hospital

As Expected

Outpatient Total Knee Replacement

In Hospital

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Outpatient Back and Neck Surgery (except Spinal Fusion)

In Hospital

As Expected

Outpatient Rotator Cuff Repair

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Pneumonia

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Spinal Fusion

In Hospital

As Expected

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
73%

Patients who gave a rating of 9 or 10

8% higher than the national average

70%

Would definitely recommend

6% higher than the national average

West Valley Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%77%75%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%78%74%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%63%57%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%58%56%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%88%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%52%47%

West Valley Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%64%55%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%71%66%

Providers

Provider Reviews

Dr. Cole is very personable and he genuinely cared about my care and recovery. He has done two different surgeries for me and each time he called and checked up on me before my follow up appointment. It is very rare that you find a provider that will call and check up on you. He is very...

Denise Mar 17 2024

Review for Dr. Cole

Dr. Jacob Mong is amazing. He performed piggyback lens, stent, and YAG laser surgery for me. Besides being an excellent surgeon, he is kind-hearted, extremely intelligent, trustworthy and very enthusiastic about improving patients' vision. He treats patients with respect. Both his clinic and his...

Molly A. Mar 13 2024

Review for Dr. Mong

My husband saw two other podiatrists in Meridian, was told he had a Mortons Neuroma, given 3 shots in the foot, told he would need surgery, and that an MRI was unnecessary. Although an ultrasound at a pain clinic couldn't detect a neuroma, the podiatrists insisted there was one, or perhaps two. ...

Mar 12 2024

Review for Dr. Johnson

Financial exploitation

L Mar 10 2024

Review for Dr. Kimsey

Could have gotten the same info from a pamphlet. Very dry, insensitive, and lacking of empathy or bedside manner. Definitely makes his patients feel like a number rather than a person. He may be a phenomenal surgeon as surgeons go, unknown, but at least under anesthesia he would not have to attempt...

Just a number on a patient file Mar 07 2024

Review for Dr. Morris

Location

West Valley Medical Center

1717 Arlington Ave, Caldwell ID 83605

CallDirections

(208) 459-4641

Frequently Asked Questions

Where is West Valley Medical Center located?

West Valley Medical Center is located at 1717 Arlington Ave, Caldwell, ID 83605. Find other locations and directions on Healthgrades.

Has West Valley Medical Center won any recent awards from Healthgrades?

Yes, West Valley Medical Center has been awarded with Patient Safety Excellence Award™ and Outstanding Patient Experience Award™ in the past two years.

Is West Valley Medical Center highly rated with patients?

73% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.

Does West Valley Medical Center score well in safety ratings?

Healthgrades tracks outcome ratings for 12 hospital services. View more details here.

How do I get in at West Valley Medical Center?

Phone number, appointment information, and directions can be found on Healthgrades West Valley Medical Center profile..

How does West Valley Medical Center rank in terms of safety and outcomes?

Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.

Contact Us

1717 Arlington Ave

Caldwell, ID 83605

Directions

(208) 459-4641