West Valley Medical Center
Patients that would definitely recommend
6% higher than the national average
West Valley Medical Center is a medical facility located in Caldwell, ID. This hospital has been recognized for Patient Safety Excellence Award™ and Outstanding Patient Experience Award™.
Awards
Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.
Learn more about our awards methodologyHospital Quality Awards
Patient Safety Excellence Award™ (2024, 2023, 2022)
Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications
Outstanding Patient Experience Award™ (2023, 2022)
Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions
Hospital Quality
Clinical Ratings
Research hospital performance and talk to your doctor about what's right for you
Mortality Based Ratings
Coronary Interventional Procedures (Inpatient)
Mortality In-Hospital
Mortality within 30 days
Heart Attack
Mortality In-Hospital
Mortality within 30 days
Heart Failure
Mortality In-Hospital
Mortality within 30 days
Mortality Based Ratings
Respiratory Failure
Mortality In-Hospital
Mortality within 30 days
Sepsis
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Gallbladder Removal Surgery
In Hospital
Mortality Based Ratings
Bowel Obstruction
Mortality In-Hospital
Mortality within 30 days
Colorectal Surgeries
Mortality In-Hospital
Mortality within 30 days
Gastrointestinal Bleed
Mortality In-Hospital
Mortality within 30 days
Mortality Based Ratings
Stroke
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Hip Fracture Treatment
In Hospital
Hip Replacement
In Hospital
Total Knee Replacement
In Hospital
Complication Based Ratings
Outpatient Total Hip Replacement
In Hospital
Outpatient Total Knee Replacement
In Hospital
Complication Based Ratings
Outpatient Back and Neck Surgery (except Spinal Fusion)
In Hospital
Outpatient Rotator Cuff Repair
In Hospital
Mortality Based Ratings
Pneumonia
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Spinal Fusion
In Hospital
Patient Experience
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).
Learn more about patient experienceWest Valley Medical Center
National Average
Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well
Responsiveness of hospital staff
Percent of patients who said they always received help quickly from hospital staff
Communication about medicines
Percent of patients who said that staff always explained medicines before giving them to patients
Discharge Information
Percent of patients who said they were given information about recovering at home
Care Transition
Percent of patients who said they understood their care needs when they left the hospital
West Valley Medical Center
National Average
Quietness
Percent of patients who said the area around their rooms was always kept quiet at night
Cleanliness
Percent of patients who said their room and bathroom were always kept clean
Providers
Provider Reviews
Denise Mar 17 2024
Review for Dr. Cole
Dr. Jacob Mong is amazing. He performed piggyback lens, stent, and YAG laser surgery for me. Besides being an excellent surgeon, he is kind-hearted, extremely intelligent, trustworthy and very enthusiastic about improving patients' vision. He treats patients with respect. Both his clinic and his...
Molly A. Mar 13 2024
Review for Dr. Mong
My husband saw two other podiatrists in Meridian, was told he had a Mortons Neuroma, given 3 shots in the foot, told he would need surgery, and that an MRI was unnecessary. Although an ultrasound at a pain clinic couldn't detect a neuroma, the podiatrists insisted there was one, or perhaps two. ...
Mar 12 2024
Review for Dr. Johnson
Could have gotten the same info from a pamphlet. Very dry, insensitive, and lacking of empathy or bedside manner. Definitely makes his patients feel like a number rather than a person. He may be a phenomenal surgeon as surgeons go, unknown, but at least under anesthesia he would not have to attempt...
Just a number on a patient file Mar 07 2024
Review for Dr. Morris
Location
West Valley Medical Center
Frequently Asked Questions
Where is West Valley Medical Center located?
West Valley Medical Center is located at 1717 Arlington Ave, Caldwell, ID 83605. Find other locations and directions on Healthgrades.
Has West Valley Medical Center won any recent awards from Healthgrades?
Yes, West Valley Medical Center has been awarded with Patient Safety Excellence Award™ and Outstanding Patient Experience Award™ in the past two years.
Is West Valley Medical Center highly rated with patients?
73% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.
Does West Valley Medical Center score well in safety ratings?
Healthgrades tracks outcome ratings for 12 hospital services. View more details here.
How do I get in at West Valley Medical Center?
Phone number, appointment information, and directions can be found on Healthgrades West Valley Medical Center profile..
How does West Valley Medical Center rank in terms of safety and outcomes?
Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.
Dr. Cole is very personable and he genuinely cared about my care and recovery. He has done two different surgeries for me and each time he called and checked up on me before my follow up appointment. It is very rare that you find a provider that will call and check up on you. He is very...