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Kaiser Permanente Santa Rosa Medical Center

Kaiser Permanente Santa Rosa Medical Center is a medical facility located in Santa Rosa, CA. This hospital has been recognized for Surgical Care Excellence Award™.

75%

Patient Experience Rating

11% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Specialty Clinical Quality Awards

Surgical Care Excellence Award™

Surgical Care Excellence Award™ (2022)

Superior clinical outcomes in surgical care across 15 of the most common in-hospital surgical procedures including cardiac, vascular, joint replacement, prostate, spine, and gastrointestinal surgeries

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was better than expected

12 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Complication Based Ratings

Procedure/ConditionIn Hospital

Pacemaker Procedures

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Heart Attack

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Heart Failure

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Diabetic Emergencies

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Pulmonary Embolism

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Respiratory Failure

Mortality In-Hospital

Worse than Expected

Mortality within 30 days

As Expected

Sepsis

Mortality In-Hospital

Worse than Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Gallbladder Removal Surgery

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Bowel Obstruction

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Colorectal Surgeries

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Gastrointestinal Bleed

Mortality In-Hospital

As Expected

Mortality within 30 days

Better than Expected

Pancreatitis

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Upper Gastrointestinal Surgery

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Stroke

Mortality In-Hospital

Worse than Expected

Mortality within 30 days

Worse than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Hip Fracture Treatment

In Hospital

As Expected

Hip Replacement

In Hospital

As Expected

Total Knee Replacement

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Chronic Obstructive Pulmonary Disease (COPD)

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Pneumonia

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Carotid Procedures

In Hospital

Worse than Expected

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
73%

Patients who gave a rating of 9 or 10

8% higher than the national average

75%

Would definitely recommend

11% higher than the national average

Kaiser Permanente Santa Rosa Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%80%75%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%77%74%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%58%57%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%60%56%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%87%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%49%47%

Kaiser Permanente Santa Rosa Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%45%55%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%69%66%

Providers

Provider Reviews

Dr. Hughes has such a wonderful empathetic and caring personality. She has consistently gone above and beyond in providing advice and assurance.

Melissa Weese Apr 14 2024

Review for Dr. Hughes

Dr Steiner saw me when I went to the ER with numbness down one side. Within minutes of checking me out, he took matters seriously (when I just thought I had a trapped nerve) and called back the MRI team that had already gone home, to do scans, bypassing the need for CT. Many hours later, past...

Mar 23 2024

Review for Dr. Steiner

Seems open to making you feel better with just minimal medication. Could do better at prescribing higher end medications. Overall my dress was inappropriate to him which made no sense to me. Discrimination is what I encountered.

Aijalon Dei Mar 07 2024

Review for Dr. Khan

In my view and based on my past experience, the doctor saw me excessively over a short period of time so that he could quickly exhaust my insurance benefits and then discharge me. I questioned his integrity. I questioned his medical knowledge and his ability as a doctor. I also believe that he...

Karma Mar 06 2024

Review for Dr. Braun

Terrible and VERY dismissive, and quite frankly cold! I saw her at Kaiser, I have been an RN and FNP for 30 years, she is awful, very condescending and has no compassion whatsoever. I lost mu only daughter a few years ago, and struggle with complicated grief, she is not at all understanding. Don't...

Mar 02 2024

Review for Dr. Sanders

Location

Kaiser Permanente Santa Rosa Medical Center

401 Bicentennial Way, Santa Rosa CA 95403

CallDirections

(707) 393-4000

Frequently Asked Questions

Where is Kaiser Permanente Santa Rosa Medical Center located?

Kaiser Permanente Santa Rosa Medical Center is located at 401 Bicentennial Way, Santa Rosa, CA 95403. Find other locations and directions on Healthgrades.

Has Kaiser Permanente Santa Rosa Medical Center won any recent awards from Healthgrades?

Yes, Kaiser Permanente Santa Rosa Medical Center has been awarded with Surgical Care Excellence Award™ in the past two years.

Is Kaiser Permanente Santa Rosa Medical Center highly rated with patients?

73% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.

Does Kaiser Permanente Santa Rosa Medical Center score well in safety ratings?

Healthgrades tracks outcome ratings for 13 hospital services. View more details here.

How do I get in at Kaiser Permanente Santa Rosa Medical Center?

Phone number, appointment information, and directions can be found on Healthgrades Kaiser Permanente Santa Rosa Medical Center profile..

How does Kaiser Permanente Santa Rosa Medical Center rank in terms of safety and outcomes?

Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.

Contact Us

401 Bicentennial Way

Santa Rosa, CA 95403

Directions

(707) 393-4000